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Emmentaler Schaukäserei | SME

Erfolgsgeschichte Emmentaler Schaukäserei

«Good marketing begins on the phone. Swisscom’s solution supports us optimally.»

Cesare Caci,
Marketingleiter Emmentaler Schaukäserei

The challenge: costs were too high, operation too complicated.

«Today I feel better», Cesare Caci, Head of Marketing & Visitor Organisation at Emmentaler Schaukäserei, is pleased to report. «But when I started looking after our telephone communications infrastructure, I bit off almost more than I could chew. The situation was extremely unclear. We received numerous different, high invoices and nobody was exactly sure what for. The systems were not compatible and the VoIP platform on our server took up too much capacity. In addition, the voice quality was frequently faulty. We certainly couldn’t afford that – our visitors rely on fast and precise information. I had to act!» 

The result: greater service quality achieved with less effort.

Greater service quality achieved with less effort. For Cesare Caci, the new solution provides numerous benefits: «First of all, the speed of our workplace applications has increased as telephone communications no longer run via our server. Secondly, the voice quality is now truly excellent. Thirdly, we have increased our service quality – our customer’s calls are answered faster. And even on Saturdays and Sundays, we can rely on the support from Swisscom. Thanks to the worry-free package, we no longer need to take care of updates and nevertheless always have state-ofthe-art technology.»

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