“Response times are now shorter, so customers can enjoy their winter holidays with good customer service.”
Gian Marco Menzli owner Menzli Sport
Smooth collaboration thanks to branch networking and cloud-based IT
Menzli Sport’s central IT system, with its unpredictable operating costs, needed to be replaced. At the same time, Gian Marco Menzli opted for a new communications solution that brought significant benefits for his staff and customers.
The challenge: increasing expectations for customer service
Multi-location services are part of Menzli Sport’s everyday business, which is why seamless data synchronisation between different branches is especially important.
The result: fast response times and satisfied customers
By replacing its entire IT and communications solution, the company ensured that operational costs would no longer cause unpleasant surprises. The new cloud-based communications solution enables it to respond to queries more quickly, not just by telephone or e-mail, but also via chat. The customers love it.