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Banking Process Outsourcing (BPO)

High-quality standardised Banking Process Outsourcing services

  • Efficient processing of securities and payment services
  • Securities data management
  • Document digitisation
  • Proven experience of banking outsourcing

  More information

 


Get in touch with an expert

Tonio Di Domenico

Head of Banking Process Operations


   

Outsource your business processes to Swisscom and benefit.
Your benefits with BPO services from Swisscom.

Tailor-made services
 

Swisscom’s modular service portfolio offers the highest possible quality and is tailored to the customer bank’s individual business activities.

Expertise & experience

Swisscom has a wealth of experience of conducting and improving high-quality processes on Avaloq, Finnova and IBIS3G/Legando for over 50 banks.

Networking
 

Swisscom is well positioned in the financial market, strongly connected and represented in important market committees. We are always informed about market changes and respond at an early stage.

Variable
 

Outsourcing business processes to Swisscom makes your fixed costs variable. With complexity reduced, you can focus on your core business, sales and your customers.

Standardised payment processing.

  • Flexible staff guarantee daily processing, even with highly volatile volumes
  • Broad specialist know-how and an established network of contacts for payment research
  • Long-standing experts with vast experience of cheque processing help to detect fraud
  • Market proximity thanks to dedicated ‘Payments’ product management
  • Professional banking service desk as direct point of contact

Efficient, secure securities processing.

  • Banking experts with many years of experience ensure high-quality securities services
  • Constant automation of processes (e.g. robotics, SWIFT, etc.)
  • Market proximity thanks to dedicated ‘Securities’ product management
  • Professional banking service desk as direct point of contact

Maintenance and processing of securities master data within the lifecycle.

  • Management of Swisscom’s Finnova-based processing platform
  • Highly automated and standardised processes,possible by exactly defined concepts; customized where necessary
  • Manual activities reduced to exception handling and monitoring
  • Solid basis for further development opportunities to meet future challenges
  • Our simple price model is fully flexible, with no basic, minimum or maximum prices
  • Third-party costs, especially securities providers’ licences, are paid by the bank

Electronic execution of business processes through digitalisation of documents and receipts.

  • Input management process experts with extensive experience in business-critical processes
  • Modular services across the whole process chain from work scheduling, scanning, classification, extraction and validation to post-processing.
  • Best results thanks to use of modern capture technology for error identification and correction and post-processing
  • State-of-the-art input management platform for processing physical and electronic documents in a wide range of formats
  • Highest data protection standards for physical and electronic document processing
  • Flexible staff guarantee daily processing, even with highly volatile workloads

Interested?

Contact me for a no-obligation consultation.

Tonio Di Domenico

Head of Banking Process Operations



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