Process Outsourcing, Automation & Excellence

Process excellence in banking

Rely on our expertise in the digitisation of banking processes. Redesign and outsource or automate non-value-adding processes as far as possible, and protect both your financial and human resources, focusing on value-adding activities instead.

Repetitive tasks such as payment processing and creation in the back office or customer onboarding in customer-facing roles create more costs when they are carried out manually. Many of these tasks can be outsourced or fully standardised and run efficiently and without errors as automated processes.

Focus on your core competences

Enable your customers to get in touch with you anywhere and at any time with the help of omnichannel solutions. Provide a great customer experience while also freeing up time for more comprehensive, customer-centric advice and create the added value your customers have come to expect from a modern bank.


Let us help you redesign banking processes, activate untapped potential by leveraging process automation and robotics, and save resources. Hybrid touchpoints, perfectly designed to meet the needs of employees and customers, are the tools you need to impress with consulting excellence.

What makes Swisscom a banking partner with added value

Customer focused

Your banking customers are important to us. We work with you to ensure inspiring customer experiences with added value.


Needs based

Drawing on our extensive expertise and experience, we’ll propose the optimal solution for every problem.


Future oriented

You can rely on our quality solutions for today and tomorrow without missing out on any market developments.

Our solutions for process outsourcing, automation & excellence

Swisscom Automation

With RPA, you can digitise repetitive business processes easily, quickly and cost effectively.

Banking Process Outsourcing (BPO)

BPO lets you free up time by outsourcing important but time-consuming standard processes.

Client Lifecycle Management (CLM)

Offer fully automated, hybrid onboarding anywhere, any time and on any device.

Intelligent Content & Information Management (ICIM)

Get the necessary professional and technical knowledge around the topic of content, information and document management with ICIM.

Why banks rely on process automation from Swisscom

Positioning as a digital bank

Customer requirements

A young bank in French-speaking Switzerland was looking for an IT partner with proven expertise in the banking sector and IT, which could also offer French-language support. Its core banking system was to provide a completely anonymous solution for onboarding to maintain data security with the outsourcing provider. Inspiring, personalised, digital customer experiences would be created by a high level of autonomy, self-service and 24/7 access.

The support offered by Swisscom

Streamlined, automated processes helped increase volume and reduce IT costs. The core banking system supports omnichannel communication with customers and a high level of data security. The CLM suite permits an efficient, largely automated design of the customer lifecycle with a reduced error rate and reduced costs.


  • «We wanted the support of the Swiss market leader to establish ourselves on the Swiss banking market.»  

    Philippe Brunier, COO
    and Member of the Board of Directors of Banque du Léman


Interested in banking process excellence? Don’t hesitate to get in touch with us.