Process Outsourcing, Automation & Excellence
Process excellence in banking
Rely on our expertise in the digitisation of banking processes. Redesign and outsource or automate non-value-adding processes as far as possible, and protect both your financial and human resources, focusing on value-adding activities instead.
What makes Swisscom a banking partner with added value
Customer focused
Your banking customers are important to us. We work with you to ensure inspiring customer experiences with added value.
Needs based
Drawing on our extensive expertise and experience, we’ll propose the optimal solution for every problem.
Future oriented
You can rely on our quality solutions for today and tomorrow without missing out on any market developments.
Swisscom Automation
With RPA, you can digitise repetitive business processes easily, quickly and cost effectively.
Banking Process Outsourcing (BPO)
BPO lets you free up time by outsourcing important but time-consuming standard processes.
Client Lifecycle Management (CLM)
Offer fully automated, hybrid onboarding anywhere, any time and on any device.
Intelligent Content & Information Management (ICIM)
Get the necessary professional and technical knowledge around the topic of content, information and document management with ICIM.
Why banks rely on process automation from Swisscom
Positioning as a digital bank
Customer requirements
A young bank in French-speaking Switzerland was looking for an IT partner with proven expertise in the banking sector and IT, which could also offer French-language support. Its core banking system was to provide a completely anonymous solution for onboarding to maintain data security with the outsourcing provider. Inspiring, personalised, digital customer experiences would be created by a high level of autonomy, self-service and 24/7 access.
The support offered by Swisscom
Streamlined, automated processes helped increase volume and reduce IT costs. The core banking system supports omnichannel communication with customers and a high level of data security. The CLM suite permits an efficient, largely automated design of the customer lifecycle with a reduced error rate and reduced costs.
E-Procurement
Customer requirements
A leading major Swiss bank was looking for an efficient solution to streamline procurement processes, reduce the number of suppliers and cut high process costs. It also wanted external storage and distribution.
The support offered by Swisscom
In the course of the Swisscom project, procurement processes were streamlined significantly, reducing procurement costs by 25 percent and personnel costs by 30 percent. The number of interfaces was reduced, and all ordering, approval and invoice processing processes are now fully automated.
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«We wanted the support of the Swiss market leader to establish ourselves on the Swiss banking market.»
Philippe Brunier, COO
and Member of the Board of Directors of Banque du Léman
Interested in banking process excellence? Don’t hesitate to get in touch with us.