Put your customer front and centre with SAP Services

With seamlessly integrated solutions, such as S/4HANA, Analytics Cloud or Customer Experience (CX), you can serve customer needs more effectively. We support you with an experienced team of 400 certified employees as well as comprehensive, individual SAP consulting, application management and operation.

OUR OFFER

We know SAP inside out

For S/4HANA, Analytics and Customer Experience (CX). We help you leverage the full potential of your SAP solution and support your business transformation.

   

SAP Application Support & Maintenance

Support for ongoing operation You can call on our support with troubleshooting, administration or further development whenever you need it.

   

SAP Application Operation
 

Let us monitor your business-critical systems and interfaces. We can also provide 24/7 troubleshooting on request.

   

SAP Application Improvement
 

Further development for your applications. Benefit from the latest technology, industry and AMS trends as well as recommendations for integration and implementation.

Read our factsheet to discover more about our SAP Application Management service.

   

SAP Maintenance Services

Licensing and software maintenance. We provide sound advice and support for your periodic system measurements.

   

SAP Support Services


Incident and release management for SAP software. We are there for you 24/7 and support your solution in cooperation with SAP.

   

SAP Customer Support


Custom solutions. We advise you on suitable solutions for the entire SAP ecosystem from Swisscom, SAP or other partners.

Swisscom SAP Consulting Services

Read more about our additional consulting services in our brochure:

 

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  • Strategy and management consulting
  • Quality assurance & software testing
  • Compliance & security consulting
  • Application lifecycle management
  • Technology and architecture consulting
  • Custom development & process integration

   

REFERENCES

Why businesses choose us

SAP combines intelligent technologies, expertise in all business processes and four decades of innovation. The enterprise software offers almost infinite possibilities; we show you which offer added value for you, ensuring that your company is ready for tomorrow’s business today.

  • SAP healthcare solution

    The Claraspital in Basel, one of the largest private hospitals in north-western Switzerland, has equipped itself for the challenges of the future with an industry-specific solution for the healthcare sector. The hospital now relies on an SAP solution from Swisscom.

  • Migrating to

    SAP S/4HANA

    The SV Group successfully migrated its SAP landscape over to SAP S/4HANA. Relying on Swisscom’s specially developed Transformation Factory routine, the transition from the SAP R/3 system to SAP S/4HANA was completed on time and in line with the customer requirements.

  • High quality

    thanks to agile ERP

    Ricola is one of the most advanced and innovative confectionery firms in the world. For its transition to SAP S/4HANA, Ricola opted for a Greenfield approach; the new implementation was completed in just under 13 months without a hitch.

  • Customer

    experience in focus

    Loeb AG appointed Swisscom as its IT partner for the transition to SAP. Since then, the cooperation has been extended such that Swisscom now operates as Loeb AG’s IT department for POS systems, managed workplaces, technical support and servers. ​

  • Keeping track of

    projects at all times

    Cablex AG has chosen to work with Swisscom for the conversion to SAP S/4HANA. SAP Focused Build provides employees with a contemporary, state-of-the-art working environment with the latest tools to support them in their daily work.

    Read more

  • Digital evolution – 

    a corporate strength

    The frigemo Group produces and sells fresh and frozen produce. Based at 17 sites across Switzerland, it is one of the strongest players in the convenience food sector. Each day, the group’s 950 employees supply 400 tons of goods and fulfil over 3,000 customer orders.

    Read more

Read additional references here.

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INSIGHTS

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WHY SWISSCOM?

Your reliable full service provider for SAP

Swiss

We are local, available and internationally active – at all times. We offer quality, individuality and innovation.

Long term

We provide our customers with comprehensive support and advice throughout the customer journey, End2End: strategy, implementation and operations.

Pionneering

We walk the talk: Swisscom uses SAP for its own day-to-day operations and continues to learn from it.

Specialised

We employ 400 certified employees with specific industry expertise.

Experience

More than 280 SAP customers in Switzerland and around the world rely on our SAP services. 17 customers have received the SAP Award.

Innovation

The SAP S/4 Transformation Factory is our own innovation centre.

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