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AKB wanted to be one of the first banks to offer its customers multibanking. Its aim was to strengthen its role as the principal bank for SMEs. Multibanking provides the bank with clearer customer profiles, enabling optimised customer service and intelligent liquidity management, as well as improved user experiences and an increased volume of payments.
Swisscom supported AKB with proper integration and managed services. Multibanking is based on the existing Contovista frontend and Crealogix backend. In its capacity as strategic partner, Swisscom operates all customer-relevant systems. Just four months after the project launch, multibanking was up and running at AKB.
The SGKB was looking for a solution to manage and process payment methods. Alongside optimal support for bank employees in the customer care process, the bank also wanted to offer customers the convenience of digital self-services.
Swisscom is supporting SGKB with CardOne, which gives bank customers the added value of self-service, with simultaneous process savings for the banking institution. CardOne supports and frees up employees in their work processes.
TKB had set itself the goal of growing its business with professional investors, asset managers and family offices, offering them more convenience and efficiency. It aimed data and documents to be downloadable at the touch of a button.
Swisscom is offering TKB the desired improvements in both efficiency and convenience through its highly automated EBICS as a Service processes. The data packages for portfolio management have been greatly ramped up and electronic documents are transferred via EBICS.