Consulting for Business Process Transformation

Business process optimisation – from conception to implementation and operation

Business process optimisation is the key to continuously identifying and implementing improvement potential in processes and procedures. Custom IT, precisely tailored to the needs of your company, facilitates this type of digital transformation of business processes.

Business Process Transformation expertise

Whether you want to simplify and automate existing processes, design new ones, modernise applications or consider new operating models, Swisscom is here to support you. As an experienced partner that specialises in optimising and automating workflows, we give you the benefit of an extremely wide range of products and in-depth expertise. Create transparent workflows, transform your business processes and map them digitally. Repetitive tasks can be easily automated.

We will be happy to advise you on the entire spectrum of business process optimisation and support you in the design and implementation of your projects with software development, system integration, low-code consulting and managed services.

The secret to the success of business process optimisation with Swisscom

Holistic project support

Everything is from a single source – consulting, project support, management and the involvement of specialist departments.

End-2-end integration

We can technically integrate the solution into your existing IT landscape and advise on smooth operation.

Unique throughout Switzerland

We combine expertise, our own products, software development and modern platforms into an advantageous overall solution for your specific project.

Reduce workload, increase satisfaction – ready for digital customer service

Our solutions for your business process optimisation

ECM and DMS solutions

ICIM-Dokument & Content Management

Ensure efficient document and data management by implementing Intelligent Content & Information Management.

Swisscom Automation

Business process automation

Automate repetitive tasks to increase productivity and reduce costs.

E-billing, e-procurement & eBill


Connect suppliers, companies and customers on the platform for automating invoicing and ordering processes.

Digital business processes


Digitise your business processes and use automation, machine learning and artificial intelligence for better customer experiences and greater efficiency.

Emergency & Crisis Management

eAlarm crisis

Reliable alerting solutions help your company successfully manage crises and emergencies in the event of an emergency.

Additional Business Process Transformation solutions

Customer contact solutions

Contact Center

Find out more about our tailored customer contact solutions for your business.

Data communication


Exchange and edit confidential information securely; includes digital signature.


Alerting in emergencies and crisis situations

Act proactively and send alerts quickly and reliably at any time.


Software for emergency service organisations

The software solution for the police, fire and ambulance services.


Digital Contracts

Digitise processes such as contract signing for your customers and increase your efficiency.

94% focus on optimising procedures and processes before introducing new business applications.

MSM, Workplace & Mobility in Switzerland, 2019

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Our experts will be happy to answer your questions. Contact us.