beem support and help

beem support and help

Quick and easy to set up

  1. Configure beem

Choose the beem Security Edition that offers the level of protection you need for your company.
Add user licences to offer the highest level of protection to all users, on all devices, and everywhere.  
Add company sites to protect networks, devices and workstations.

  1. Secure surfing in beemNet

Users and company sites in the Swisscom broadband and mobile networks are automatically hosted on beemNet. In third-party networks and for advanced security functions, users use the beem app on PCs, Macs, tablets or smartphones. With Essential, protection against cyberthreats is automatically activated.

  1. Configure security functions (Basic and above)

The Security Editions Basic, Plus and Premium enable you to configure Zero Trust access on your business applications and other security functions in line with your needs. We will gladly offer the appropriate assisted services to help you get everything set up.

Personal advice

We will be happy to advise you personally about beem.
Give us a call. Now or at a time to suit you.

My Swisscom Business

Order and manage beem and other Swisscom solutions easily in the self-service area. 

Prices, licences & editions

The price of beem is calculated based on three factors:

  • The scope of protection (Security Edition) you select for your company,
  • The number of users you protect with beem user licences when on the move, working from home and at the company site(s), and
  • The number of company sites (Internet connections) you connect to beemNet.

Security Editions

The Essential Security Edition is automatically included in the beem user licences and site offers with beemNet. The subsequent Security Editions (Basic, Plus and Premium) can be purchased as one-stop solutions for your entire company. The price depends on the Security Edition selected and the number of employees (user licences) and sites to be protected with beem. 

User licences

User licences give your employees and business partners access to beemNet and the beem app. They are available both with and without a Mobile subscription included.

Protect & Connect: user licence for employees with a Swisscom Mobile subscription included. Choose from a range of Mobile subscriptions, e.g. CHF 55.–/month for Protect & Connect Swiss with management and protection of two devices and unlimited calls and data in Switzerland.

Protect: user licence for employees and business partners without a Swisscom business customer Mobile subscription. This protects users and their laptops, tablets and smartphones if they have a mobile subscription from a third-party provider or no mobile subscription. The price for Protect user licences is CHF 7.–/month per device.

Company sites

Company sites are physical company locations (offices, production facilities, branches etc.) with a broadband connection (Internet subscription). You can connect your sites to beemNet providing they have a Swisscom broadband connection for business customers, i.e. beem Office, Smart Business Connect or Enterprise Connect. beem Office with beemNet, an Internet subscription and telephony, for example, is available from CHF 119.–/month.

Already a Swisscom customer? You can protect your existing Mobile subscriptions and Internet services with beem: 

If your company site is connected to beemNet, all devices and networks linked to it are also part of beemNet and therefore protected – including IT workstations, production machines and printers. To provide comprehensive protection for users and their devices, even outside the company premises, against cyber threats, you need beem user licences. These also provide access to the beem app and advanced security functions. 

Swisscom beem is available in four Security Editions that build on one another to give you the precise protection your company needs:

Essential

Basic protection: surf securely in the Swisscom mobile network and at your company sites with a Swisscom broadband connection (Internet subscription). Encryption and anonymisation, protection against phishing and malware plus automatic protection updates are all included.

Suitable for companies looking for a simple, cost-effective and hands-off solution for basic protection and secure surfing.

Basic

The Basic edition also enables employees and business partners to securely access company data at the site or in the cloud from the office, when working at home or when on the move. This edition therefore protects company data against access by cybercriminals and unauthorised persons. In addition, you receive integrated user and device management. All features from the Essential edition are also included.

Suitable for all companies with business applications and company data (accounting software, file storage, e-mails, calendars, customer databases/CRM, etc.).

Plus

The Plus edition also offers flexible protection and networking: you receive advanced protection when surfing the Internet and accessing business applications (remote browser isolation), a wide range of configuration options and the ability to seamlessly integrate and comprehensively protect IoT devices. You can also combine beem with Swisscom Enterprise Connect for software-defined networking to obtain an end-to-end SASE solution and further functions. All features from the Essential and Basic editions are also included.

Suitable for companies with individual requirements for security guidelines and compliance, comprehensive site networking (WAN/LAN) or IoT devices.

Premium

The Premium edition expands the protection of data (data loss prevention) and safeguards against complex cyber attacks (e.g. zero-day exploits and phishing), in part thanks to the use of AI.

The edition includes all features from the Essential, Basic and Plus editions.

Suitable for organisations that need maximum security for data, networks and devices.

A mobile subscription directly connects devices to the Internet via the mobile network.

A beem user licence gives employees access to beemNet and thus a secure gateway to the Internet that protects them and their devices against phishing, malware and other cyberthreats. Furthermore, user licences are not restricted to SIM-enabled devices; they can connect PCs, Macs, tablets and smartphones to beemNet, regardless of which mobile network or WLAN they are connected to. The user licences also enable secure access to company data and business applications, for both employees and business partners.

Our mobile subscriptions are an integral part of the beem Protect & Connect user licences and are available in various versions; for example, Swiss or Europe. When using devices on the Swisscom mobile network, employees with a Protect & Connect user licence are automatically connected to beemNet rather than the public Internet – without having to install or activate anything. 

Technical range of functions

No. beem is network based and is operated by Swisscom in Swisscom data centres in Switzerland with quadruple geo-redundancy. You do not need to concern yourself with either software or updates. What is more, you do not need any additional hardware at your company site – with the Swisscom broadband connection (fibre or copper) and the Swisscom router, you have everything you need.

Largely. In most cases, beem can replace the existing Internet firewall, remote access and e-mail security solutions, whilst also offering location-independent protection and many more mechanisms for protecting your company and your data. We recommend still using antivirus software on the end devices, as although beem analyses data traffic, it is unable to check data that is stored on client devices. Further useful additions to beem include secure cloud storage solutions and backups, Security Awareness Training and Threat Detection and Response. Discover all our complementary security solutions and services for SMEs and enterprise customers.

Yes, you can integrate beem into your existing IT and Microsoft ecosystem. User management in beem can be federated with other user management solutions, such as Microsoft Entra ID. You can also combine device management in beem with other solutions, such as Microsoft Intune or Ivanti Neurons for MDM.

Yes, Swisscom and beem are certified to the international standards ISO 27001 for information security and ISO 14001 for environmental management systems, among others. Details can be found in the information about Swisscom’s ISO/IEC management system.

Devices that are connected to the Swisscom mobile network via a SIM card and have been assigned a beem Protect & Connect user licence are automatically hosted on beemNet. Company sites with a Swisscom broadband connection with beemNet (and thus all devices connected there) are also automatically hosted on beemNet. 

Devices in third-party networks require the beem app to connect to beemNet. This applies to devices with a mobile subscription for Swisscom residential customers or from third-party providers in Switzerland and abroad, as well as when users connect their devices while working from home or using a public WLAN. The beem app also enables end-to-end encryption of the data connection. 

In the case of customers with beem Essential, users need the beem app to benefit from advanced protection against cyberthreats on their devices. This enables, for example, analysis of the content of data packages (Deep Packet Inspection) and thus provides advanced protection against viruses and other malware.

The beem app is needed for users to receive push notifications about averted cyber attacks, prevented data leaks and the like.

For secure access to company data and business applications, the beem app is required in order to check device parameters (Device Posture Management), such as whether an up-to-date antivirus is enabled, the device password is strong enough or data carriers are encrypted. This functionality is included in beem Basic, Plus and Premium and enables advanced device protection. If user end devices are centrally managed, the beem app and the necessary certificates are automatically installed on them. 

Alternatively, users can securely access company data via the beem Business Application Portal, even when using unknown or public devices, without installing the beem app. With beem Basic and above, further options are contained that provide even anonymous users with selective access to company data and business applications.

Download the beem app

blue Security & Service are security subscriptions for residential customers that provide access to Swisscom’s My Security app. They offer protection against phishing, a virus scanner for malware protection on the device, a password manager, the monitoring of personal data online and the ability to restrict Internet access for children. 

The beem app is aimed at business customers. It encrypts their connection and provides protection against phishing and malware. Rather than on the device itself, with beem, this protection is provided over beemNet, where the data traffic is subjected to multiple security checks. This prevents malware from accessing the device in the first place. In addition, beemNet is updated several times per day to automatically offer users the latest protection without them having to update the beem app. As the protection is provided via beemNet, only data streams between the device and the Internet can be analysed; it is not possible to analyse data that has already been stored on the device or files that are transferred to the device via a hard disk or USB stick.

The beem app also provides push notifications in the event of cyber incidents and a personal Security Dashboard. As part of the comprehensive security solution beem, the beem app furthermore enables employees to securely access business applications from anywhere. In this regard, the beem app can check device properties and users can only access company data after completing a passwordless authentication process in the beem app using facial recognition, fingerprint or PIN – in line with the highest security standards. 

Combining Blue Security & Service and beem with the associated apps is therefore the ideal solution for comprehensively protecting devices during both private and business use.

Activation & operation

Company sites are automatically hosted on beemNet from their selected activation date and therefore protected against cyberthreats. To activate users, you must assign the beem user licences that you have purchased to your users in My Swisscom Business(opens in new tab) by entering their (Swiss) mobile phone numbers. Users with a Protect & Connect user licence (including mobile subscription) are automatically protected in the Swisscom mobile network. In the case of a Protect user licence and for comprehensive protection in third-party networks, users install the beem app and perform a one-time login with their Swiss mobile phone number (verification via SMS code).

In My Swisscom Business, you can use the beemNet settings to choose from four predefined security levels for safe surfing. The selection automatically applies to all company sites and users. If not modified by the customer, Security Level 2 is used by default.

You can activate and configure beem in the My Swisscom Business(opens in new tab) self-service portal. As soon as you have completed your order, you can create users (Swisscom Business Accounts), assign them the appropriate user licence, and create user groups if required. Alternatively, existing Identity and Access Management solutions (e.g. Microsoft Active Directory or Entra ID) can be federated. Configure the beemNet settings and Zero Trust access to business applications in the Concerto management portal using appropriate policy templates at company level or per application.

To help you set everything up quickly and easily, Swisscom offers standardised onboarding packages depending on the complexity of your requirements. 

beem Essential can be purchased directly from Swisscom (online, by phone or in the Swisscom Shop) or through existing Swisscom partners. No third-party support is generally required to set up beem Essential. In the future, it will be possible to purchase the beem Security Editions Basic, Plus and Premium from certified IT partners. At present, these are exclusively sold by Swisscom, and onboarding packages are available from Swisscom to assist you with the setup.

We are looking for strong partners who want to actively shape the future with us. To become a beem partner, you need knowledge and experience in at least one of these areas:

  • Secure access service edge (SASE) or security service edge (SSE)
  • Unified threat management (UTM) firewall
  • Firewalling, including intrusion prevention system (IPS)
  • Proxy (web filtering, SSL decryption, antivirus)Remote access services (RAS)
  • IPSec VPN (or another on-site method)


Would you like to become a beem partner and have the required knowledge and experience? Discover our SME partner programme or register as a new partner using our partner registration form

Possibly. In most cases, existing Internet firewall solutions become obsolete. To take full advantage of all of beem’s functions, you may have to adapt the configuration of existing systems. This can mean adjusting network settings, identity management solutions and device management solutions, for example. 

No. The operating and maintenance costs are included in beem. You will not incur any additional costs.

Experience beem

See beem first hand and check out the benefits in a webinar.

Discover the functions offered by beem and find out how easy it is to manage.

We will call you. Now or at a time to suit you.

Contact us in writing