My professional life fulfils me completely

Swisscom Job

"My professional life fulfils me completely because I can pursue a passion in both of my jobs and draw motivation for the other from one."

Two passions in a part-time model: one as a musician, the other as a DevOps Engineer. What may sound like two hardly compatible professions complement each other wonderfully in practice; at least for Joel Studler. In this interview, he tells you what his everyday life as a DevOps Engineer at Swisscom looks like and why the part-time model is so incredibly valuable to him.

Marion:

Dear Joel, let's start with a leap in time. Can you remember when you first became interested in IT topics?

Joel:

I actually remember that very well. I spent a lot of time teaching myself certain IT basics back in primary school. When my neighbour and buddy, who was a few years older than me, started his first IT company during secondary school, I was able to support him with consulting and IT solutions for small businesses and residential clients. Then I started building my own websites and began my training as an EFZ information technology technician. With my qualification in hand, I stayed with SBB for a few years as a network technician. As I have always been a keen musician in my spare time, I attended jazz school as a drummer alongside a very small workload at SBB. Since then, I've worked part-time in IT and part-time in the music industry.

Marion:

Now that's an exciting combination!

Joel:

(laughs) You're not the first person to say that.

Marion:

Let's come back to that later. But first I'd be interested to hear how you ended up at Swisscom?

Joel:

Of course - after six years at SBB and a full rucksack of experience, I was searching for a change. The advertised position as a Cloud Network Engineer for the Enterprise Service Cloud (ESC)(opens in new tab) was what brought me to Swisscom. That was five years ago, and every project brought me new and exciting input, so I gradually developed into the role of DevOps Engineer and later System Architect.

Marion:

Sounds like Swisscom has fulfilled your wish for change. And now back to your music & IT combination. You've piqued my curiosity - tell me about it.

Joel:

The interdisciplinary aspect has always appealed to me, both as a musician and as an information technology specialist, I fulfil many roles: Network expert, producer, drummer, programmer, architect, mixer, tech lead. You might think that IT and music are at odds with each other, but I don't see it that way at all. On the contrary: for me, they complement each other and that makes me feel enriched in my everyday life. If things don't go as I'd like in music, my IT job picks me up and vice versa. But this is only possible because Swisscom supports and encourages part-time work. In addition to a 100% workload, I wouldn't be able to play between 30 and 60 concerts a year with my bands, record albums and so on. At the end of the day, I wouldn't want to do without this model. I wouldn't want to be a full-time DevOps Engineer or a full-time musician - it's the mix that fulfils me and why I enjoy my job in IT so much.

Marion:

Strong. As of today, I don't know many people who are travelling with two legs. That's a shame, because I'm convinced that it would be just as enriching for some people as it is for you. But now I'd like to hear what you actually do as a DevOps Engineer at Swisscom?

Joel:

I feel a bit like my own entrepreneur in the company, because I enjoy a lot of freedom and room for manoeuvre. This requires a lot of initiative to organise things. From a technical perspective, this means, for example, system engineering, automation, designing architectures, software development and helping to create new products. Last but not least, it also includes lifecycle and operations. DevOps means, among other things: The developer has to spoon out the soup later in the carrier itself. And then there's the human factor: to find the right resolutions, we work best as a team. That's why it's also part of my job to bring the right people together to work on these resolutions together. So my Business Day is always different: sometimes we spend a day brainstorming problem-solving approaches as a team, sometimes I sit down alone to work on a piece of code.

Marion:

I can tell from your tone that this appeals to you enormously. Is it this variety that makes you enjoy going to work in the morning?

Joel:

That's certainly part of it, yes. In principle, I really appreciate the freedom and self-determination I'm given. That was already the case when I started here and hasn't changed in any of my roles. I also like the fact that we don't stand still. What I mean by that is that Swisscom shows a great willingness to break new ground, rethink the organisation and always try to get the best out of it. As a result, I experience a very strong team spirit and a pronounced feedback culture in my team.

I would add that in my job I can let off steam in what feels like a sandbox measuring three by three kilometres. My job is to build reliable services, but how I go about it and exactly how I do it is entirely up to me or us as a team - at least most of the time. Ultimately, it is also very pleasing that a large part of my work is based on open source technology. On the one hand, this allows me to have a say in which technology I want to work with and, on the other hand, it lets me delve very deeply into a technology and solve problems myself.

On the other hand, there are of course always challenges and tensions. Between conformists and revolutionaries, between Process and Product people, between demands for stability and the spirit of innovation. These conflicts are also a reality for us and can be found everywhere in one form or another. But without any conflicts, everyday working life would be a bit dull. I am also very excited about the work of our CEO Christoph Aeschlimann.

Marion:

Did you know before you started at Swisscom that this would be the case, or did something else bring you to Swisscom five years ago?

Joel:

As mentioned earlier, the desire for change played a role. But not only that. It was clear that I wanted to stay in the Bern area, and if you want to work for a large company that isn't the federal government, Swiss Post or SBB, then Swisscom has a correspondingly large presence. I realised that I would have the opportunity to operate large environments at Swisscom due to the size of the company. A system that has to work for several thousand users has to be scalable differently than one that has to work for 50 people and requires correspondingly more automation. That appealed to me. But I also applied for other jobs and attended various interviews. And in each of these interviews, it quickly became clear whether it was for me or not. I just didn't want to go anywhere where I felt I'd seen everything after a year. And I didn't have that feeling at Swisscom. I don't think I'll ever have that feeling at Swisscom (laughs).

Marion:

(smiles) I don't think so either, the whole digitalisation issue is moving far too fast for that. Before we slowly come to the end, why don't you give me a little insight into one of your latest projects?

Joel:

Sure - just recently we had to migrate the infrastructure of our services - about a thousand highly available Elasticsearch and MongoDB clusters, to be specific. The hardware platform is at the end of its life, so everything on it has to be moved to new hosts. Our customers should not notice anything about this migration. We worked intensively on this for two months, running test runs on test environments and automating where possible. This meant a lot of coding, building the right logic to ensure that there would be no interruption on the customer side. To test ensuring that the equipment operates effectively, we built a small Load Gen app and successfully migrated the clusters under load. From a technical point of view, the project was extremely exciting. As of today, the first customer environments have been migrated and more will follow shortly.

Marion:

It really does sound like a big sandpit, or rather a big playground for adults. Thanks for the insight. Finally, do you have any tips for DevOps Engineers looking for a job?

Joel:

Swisscom is a large company by Swiss standards. In terms of culture, modernity, technologies and solutions, right down to the way we work, there is virtually everything at both ends of the spectrum. So I would advise all job seekers to ask themselves the following questions in future interviews: Can I learn a lot of new things from the people here? Does what they do inspire me? It's also worth looking beyond the Engineer's horizons and thinking: What is the business case for my job, or is there a business case and therefore customers that are productive? Does it convince you enough that you want to get up in the morning to take it further? And finally, the more philosophical and therefore probably most difficult question: Do I rate the impact that my work will have as positive?

Marion:

Clear words! Dear Joel, thank you very much for your time and valuable insights into your job as a DevOps Engineer.

Would you like to find out more or even join us? Then take a look at our employment vacancies. We look forward to hearing from you.

Marion Gloor

Marion Gloor

Product & Technical Communication Manager

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