Ethics and CR Governance

Swisscom ensures that its corporate strategy, which is committed to meeting sustainability and extensive ethical obligations, is consistently implemented by means of organisational measures, an extensive body of management approaches, transparent reporting and independent audits.

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Management approaches

Established management systems, corporate guidelines and instructions ensure that corporate responsibility requirements are taken into account in operations and projects.

Code of Conduct

Take responsibility, follow the rules, show integrity, report breaches: four principles govern the conduct of all employees.

Code of Conduct (PDF)

ISO standards

The management systems comply with international ISO standards; compliance is regularly certified through external audits.

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Digital Manifesto

Swisscom aims to push ahead with digital transformation in Switzerland and secure a pole position for Switzerland worldwide.

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Compliance and Governance

Swisscom has an effective all-encompassing corporate compliance management system, which ensures adherence to laws.

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Fair communication

In its marketing and corporate communications, Swisscom is guided by its corporate values and the relevant professional standards.

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Human rights

Swisscom regards the protection of human rights as an integral part of its corporate culture and complies with international standards.

Human rights guideline (PDF)

Environmental policy

Environmentally friendly conduct is a corporate guideline and is set out in the environmental management system along with the relevant instructions and rules.

Environmental policy at Swisscom (PDF)

Our approach to copyright is set out in the collective employment agreement and relevant instructions (such as the approach to Open Source Software FOSS).

Code of Conduct for Procurement

Our criteria and requirements for our suppliers and our conduct as one of Switzerland’s major purchasers.

Swisscom Code of Conduct for Procurement (PDF)

Protection of minors in the media

Swisscom was the first signatory of the Industry Initiative for Improved Youth Media Protection, which seeks to protect young people in their use of media.

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Data Governance

Swisscom has put in place a system of data governance, which establishes and promotes data culture through appropriate measures and processes.

Smart Data (PDF, english)

Data Compliance Principles (PDF, german)

Sustainable products

Our products and services must satisfy sustainability standards and reflect Swisscom’s values.

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AI and ethics

Artificial intelligence presents completely new challenges for ethics and sustainability, which Swisscom continues to address.

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AI Ethics Principles (PDF, english)

Dialogue

Swisscom seeks an open dialogue with interested stakeholders on subjects related to its core business, ethics and sustainability.

Your point of contact

Renewable energy sourcing policy

Swisscom may source its renewable energy through the following mechanisms.

Sourcing renewable E (pdf)

Anti-corruption

Swisscom rejects all forms of corruption and operates fairly, honestly and transparently. All employees must adhere to the anti-corruption directive. Trainings and E-Learning are provided to them.

Anti corruption directive (PDF)

Datasecurity

Swisscom aims to offer the best data security to its customers and to implement leading data protection standards. All employees follow yearly regularly a trainings on data security.

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Business ethic management

Swisscom has strong business ethic management based on comprehensive risk management.

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Green technologies and research

Technical innovations and research (R&D) are essential for a more sustainable future. Swisscom is making its contribution.

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Take-back system (Global recycling)

The majority of electronical devices in Switzerland is recycled (95%), thanks to Swico Recycling, a voluntary, cooperative system for take-back system.

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Phones recycling

Swisscom's contribution to recycling is approx. 15.5%. Swisscom supports also secondlife programms.

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Safety (occupational safety & health protection)

The Swisscom safety system has been approved by the EKAS as a certified company group solution. This system contains the most important elements of ISO 45001.

EKAS approval (PDF German)

Anti-money laundering

Swisscom (Schweiz) AG is a financial intermediary and ensures adherence to all applicable anti-money laundering laws and regulations. Swisscom (Schweiz) AG has internal directives and trainings regarding anti-money laundering.

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Corporate Responsibility of Suppliers

With the "Corporate Responsibility Contract Annex" as part of our purchase orders and contracts, Swisscom ensures the implementation of environmental and social requirements by its suppliers.

Corporate Responsibility Contract Annex (PDF)

Water use policy

Swisscom does not use water to cool its network in normal operation

Find out more (PDF)

Mandatory trainings at Swisscom

Every year Swisscom asks its employees to follow trainings. Each year, new topics are proposed.

See the proposed trainings (PDF, english)

Transparent reporting

Swisscom implements the principles of the Global Reporting Initiative in the sustainability report. It is designed on the basis of the comprehensive option of GRI standards and also takes into account SDG Compass recommendations. Internal disclosure, review and audit committees validate the annual and sustainability reports. External auditors verify the annual report and SGS the sustainability report.

GRI-Index

SGS verification

Ratings

Independent ratings assess Swisscom’s corporate responsibility, standardised according to ESG criteria, and ensure that the environmental impact, social aspects and governance of our activity are transparent and comparable.

Links

Fair supply chain

Mobile telephony and health

Governance principles

ISO/IEC management system

Documents

GRI-Index (PDF)

Sustainability Report 2022 (PDF)

Climate Report 2022 (PDF)

Remuneration Report (PDF)

Annual Report 2022 (PDF)