“Even after 31 years, I’m learning new things every day.”

Back when I was a telephone operator, I used to guide callers through Basel with a map of the city on my desk. Today, I solve tricky cases when customers complain.

Cornelia Herzog, Complaints Management employee
15 September 2022

Zoom

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I’ve grown up at Swisscom. Since my apprenticeship at the 111 information hotline in 1988, I have witnessed the transformation of technology over the decades and have undergone regular further training. I’m still enthusiastic about the development opportunities at Swisscom. A quick overview of my career: telephone operator, switching service, trained new employees, worked in Fribourg for two years and brushed up on my French skills, team leader, hotline agent for specialist retailers and private customers. For 13 years now, I’ve been working in complaints management, where every day is different from the last. Assistance, fraud, threats – the cases are demanding. I constantly adapt to the needs of customers in order to find the best solution and work together with legal advisers, the police and the authorities to achieve this. This variety motivates me – in my personal life as well as at work. Anyone who knows me knows I couldn’t live without books, I’ve travelled to many countries, I own dogs and I spend my free time wandering around our house. My curiosity always opens new doors for me.

Cornelia Herzog

Complaints Management employee

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