Swisscom Shops

Connect Shop Test 2022: Swisscom outperforms last year’s exceptional results

Swisscom is synonymous with high quality service: Swisscom Shop employees once again impressed the judges across all categories in the latest Connect Shop Test and were named overall winners. Swisscom digital customers also enjoy the highest quality service, with the My Swisscom app taking the top spot in September’s Connect Service App Test in German-speaking countries once more.

Picture of the new Swisscom Shop on Zurich’s Bahnhofstrasse

“I am over the moon that our commitment and consistent focus on offering top quality advice have paid off,” said a delighted Christina Hirsch, Head of Shops and Retail Channels at Swisscom. “We won by a clear margin again. My thanks go to the teams in the Shops who go above and beyond for our customers every day. This victory also demonstrates the success of our regional presence with 115 Shops throughout Switzerland. Going forward, we will continue to have a visible local presence and be ready to advise our customers in all the larger towns and cities, including at our new flagship store on Zurich’s exclusive shopping boulevard, Bahnhofstrasse.”

The Connect Mobile Shop Test carried out checks at 78 shops in 13 towns and cities across Switzerland, examining criteria including shop layout and facilities, ambiance, attitude of shop staff and the quality of tariff, device and service advice given. According to Connect, Swisscom has a number of outstanding Shops in Switzerland, with the one in Lugano ranking the most impressive.

Top marks for digital service too

Swisscom also ensures it only offers customers in the digital sector the best of service: in September, the My Swisscom app was named as winner of the Connect Service App Test for the second time in a row. The app came top in the security test and was awarded first place in Switzerland and in the overall test ranking across all countries.

About Swisscom Shops

We employ around 850 staff in our 115 Shops and train 170 apprentices. We repair mobile phones on site in our eleven Repair Centers, within 24 hours as part of our standard service or in just three hours through our express service. Our 70 most popular Swisscom Shops offer an online appointment booking system with same-day appointments, bidding farewell to long queues!

Additional information

The test reports containing full details are published in the Connect Mobile Shop Test (from 1 October 2022 in issue 11/2022) or online at the following link(opens in new tab) and in the Connect Mobile Service App Test 2022(opens in new tab) (issue 09/2022).

Contact us

Media Relations
Tel. +41 58 221 98 04

Latest news about Swisscom