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12 minutes

Artificial intelligence: opportunities, risks and applications

Suddenly, AI-generated content is everywhere. A unicorn with a blue cape on social media. A video in which a house turns into broccoli. Or a comprehensive blog post about the effects of climate change on Swiss agriculture. The capabilities of artificial intelligence programmes are impressive. But what is the technology behind them? What can it do, how does it work, and what does it offer us?

You will find these topics on this page:

You will find the following topics on this page

Multimodal AI goes beyond text and images.

Topic

How does generative AI work?

Generative artificial intelligence is based on algorithms that it uses to solve specific tasks. There are several approaches, such as machine learning and deep learning. This may sound complicated, but basically it always involves artificial intelligence attempting to mimic the performance of our brain.

Machine learning, deep learning, computer vision or natural language processing – what do these terms mean?

In machine learning, AI attempts to identify specific patterns in huge amounts of data. By analysing this data, it learns to always find the most likely answer to a specific question or task. However, the most likely solution is not necessarily the correct one. It is always possible that generic AI will invent an answer, i.e. hallucinate. That is why it is important to cross-check important information with other sources. 

As in the human brain, many artificial brain cells (known as neural networks) send signals to each other during deep learning in AI. The AI builds up its knowledge by linking these artificial brain cells. We humans also learn by linking our brain cells together.

The field of computer vision processes and analyses countless images during training. The goal is for artificial intelligence to learn to visually recognise faces and objects.

One early application of AI was natural language processing. Here, AI (for example in voice assistants or chatbots) analyses and processes human language and learns to respond intelligently to questions.  

Topic

What generative AI is available for images,
text and video?

Since the first version of ChatGPT was released in 2022, the range of AI software on the market has virtually exploded. Due to high demand, the range has been developing rapidly ever since. Here you will find an overview of the most popular models currently available.  

Language models

ChatGPT(opens in new tab) is now a multimodal model that originated as a language model. Its main task is to understand natural language and respond to text-based queries. This also includes response formats such as tables, code or mathematical forms. Even diagrams are possible.

By incorporating the image generation model DALL·E, ChatGPT was able to generate images for the first time. With version GPT-4o, however, DALL·E was replaced with the GPT model's own capabilities. The video model Sora was also integrated into ChatGPT (Plus) in 2025, enabling videos to be generated based on text descriptions.

DeepSeek(opens in new tab) is a language model from China that specialises in information retrieval. The model strives to understand the context (and not just keywords) of a topic in order to deliver accurate results.

The latest model, R1 (released in January 2025), was developed for complex thinking, maths or coding tasks. It is capable of reflecting on its own intermediate steps and re-evaluating them if necessary. This self-correction significantly improves the quality of the answers. Model R1 is also the first model that allows users to follow the AI's thought process (tasks are divided into individual steps that are answered one after the other, leading to better results) (DeepThink).

As an open-source model, DeepSeek can be used via a website and smartphone app as well as via a local installation (HuggingFace(opens in new tab)).

Google Gemini(opens in new tab) is a multimodal language model that was introduced in March 2023 (a few months after ChatGPT). Like ChatGPT, Google Gemini is primarily a chatbot that processes natural language. However, the AI can also process other media such as code, photos, etc. With the integrated video model Veo 2, videos can now also be generated since 2025 (with an AI Premium subscription).

You can integrate Google Gemini as an assistant directly into your Google Productivity Apps, provided you have an AI Premium subscription. If you do not have an AI Premium subscription with Google, you can use Google Gemini as a chatbot free of charge.

Llama(opens in new tab) stands for Large Language Model Meta AI and refers to this AI as a generative language model in its name. Meta Llama was introduced in 2023 and serves as an open-source text model primarily for developers, researchers and companies.

With Meta AI, private users in Switzerland have also had access to a chatbot and an assistant integrated into apps since spring 2025 (simply search for the blue circle symbolising Meta AI in apps such as Instagram or WhatsApp and click on it to query the AI).

Claude is also a language model that assists with creative writing tasks or answers questions on a wide variety of topics. The model thinks carefully about complex problems, can generate code, analytical reports or structured documents, and is also good at being trained to adopt a specific writing style.

The model places great emphasis on data protection and is available as a chatbot model family, thereby attempting to meet individual needs in terms of performance and price.

Mistral AI(opens in new tab) is currently considered the industry leader for European language models. The AI was released in 2023 and caused a stir by making powerful models available as open source. This sets Mistral AI apart from proprietary models such as ChatGPT and Gemini.

Mistral AI's chatbot is called ‘Le Chat’. Up to seven questions can be asked of the AI without logging in. After that, logging in is mandatory. This is for legal and data protection reasons and to prevent misuse.

Microsoft 365 Copilot(opens in new tab) is an AI assistant that is primarily integrated directly into Microsoft applications (Microsoft Teams, Word, Excel, PowerPoint or Outlook) as a language model. The AI is based on OpenAI technology. Since May 2025, it has also integrated 4o image generation, making it a multimodal AI model focused on productive office work and seamless integration into everyday work.

Microsoft 365 Copilot can help you create Excel formulas or presentations that incorporate information from Word documents. The AI can also summarise email conversations and incorporate Word documents into the conversation.

Image AIs

GPT-4o(opens in new tab) is both a language model and an image generator. The ‘o’ in the name GPT-4o stands for ‘omni’ and refers to the model's multimodal capabilities. This means that you get a high-quality image in response to your detailed image descriptions. GPT-4o can not only generate images, but also analyse and describe them, and answer questions about them. It is precisely this combination of text and image processing that makes the model so valuable (e.g. for presentations where images and content should work together harmoniously).

4o image generation has been running as the standard image generator in ChatGPT since March 2025, replacing the previously integrated DALL·E diffusion model.

DALL·E(opens in new tab) is a diffusion model that uses deep learning to generate an image from a natural language description. In a process involving several steps, data is added to random noise (which is usually perceived as a grey area), so that the image requested in the prompt gradually emerges from the fog.

DALL·E 3 was in use from 2023, but was replaced by GPT-4o in its integration with ChatGPT as early as 2025. Since then, DALL·E has only been available as DALL·E GPT. 

Like DALL·E, Midjourney(opens in new tab) is an image generation model that uses text descriptions to generate an image. Both models are powerful, but have different strengths: while Midjourney offers greater stylistic diversity and creativity, DALL·E emphasises realism and precision. 

The two models also differ in terms of operation: Midjourney is operated in Discord or in the web interface, while DALL·E is integrated into ChatGPT Plus and Microsoft Copilot.

Video generators

With Sora(opens in new tab), OpenAI will release a text-to-video model at the end of 2024 that is capable of simulating physically plausible movements. The AI is beginning to understand how objects exist and interact in the real world. It achieves this with so-called space-time patches. The integrated storyboard function also makes it easier for you to formulate cinematic prompts.

If you have a ChatGPT Plus subscription, you can use Sora at no additional cost. For businesses, there are advanced features available in the Team and Pro subscriptions.

Veo(opens in new tab) 2 was launched in spring 2025 and is currently considered the video generator with the best motion physics. The videos are generated based on text or images. This AI understands spatial relationships particularly well and seems to master complex camera movements such as pans and zooms with ease.

If you have a Google AI Premium subscription, you can use Veo 2 via the Gemini interface. Developers can access a comprehensive API for integration into their own applications.

Gen-4(opens in new tab) is Runway's latest generation of video AI, released in early 2025 as the successor to the popular Gen-3 model. As one of the pioneers in the field of video generation, Gen-4 offers several input modes: text-to-video, image-to-video and video-to-video. This AI delivers superior cinematic quality, precise processing and consistent characters.

Gen-4 can be used as an app or via the web. Runway offers various subscription models, from a free entry-level plan with limited access to professional packages for filmmakers and content creators.

WAN 2.1(opens in new tab) originates from China and is also one of the most advanced video AIs. It can create fluid videos from text, images or short clips. It is particularly good at handling people, Asian and global cultural content, and dynamic scenes.

WAN 2.1 is available with varying numbers of credits per month in different pricing models. This AI is also open source, so developers can integrate WAN AI into their own applications via the extensive API interface or use it free of charge on their own computers (provided the device is powerful enough).

In addition, there are many other types of artificial intelligence for a wide variety of applications, such as medical or financial assistants. AI also helps with intelligent data processing and analysis in research.

Here is an overview of other AI tools.(opens in new tab)

Topic

AI on social media

Social media platforms have also begun to integrate their own AI assistants into their ecosystems. You can chat with these digital companions and have them generate platform-specific content.

Meta AI is a chatbot that is integrated directly into the Meta platforms and assists with questions or provides information. The chatbot is based on Llama 3 or 4 and is designed to generate content that can be shared on the respective platform. In spring 2025, this will primarily be text.

Meta AI is available free of charge on WhatsApp, Instagram and Facebook. You can interact with the AI as follows:    

  • WhatsApp: Click on the floating blue Meta AI circle to open the chat.
  • Instagram: Open your messages and click on the blue Meta AI circle in the search field to open the chat.
  • Facebook: Open your messages and click on the blue Meta AI circle next to the search field to open the chat.

The website meta.ai(opens in new tab) also offers a chatbot with additional features such as image generation (depending on the region).

Grok 3 is the AI assistant from X (formerly Twitter). Grok clearly sets itself apart from other AI chatbots with its casual, slightly provocative conversational tone – and has become well known for this tone. In addition to text and images, Grok can also generate meme-like video clips. The chatbot also has real-time access to the X platform and is therefore often used as a fact checker in conversations (threads). To do this, you can tag Grok in posts (e.g. with @Grok) to get answers. You can also write to Grok directly via the chat box in the left-hand menu of your profile.  

Grok is available directly and free of charge in X up to a certain usage limit. Premium and Premium+ customers benefit from higher limits and newer features. Developers can use an API to integrate Grok into their own applications.

Topic

What opportunities does generative AI offer?

The potential of generative artificial intelligence is vast and diverse. Generative AI can enable personalised experiences, increase your efficiency or create new creative realities.

Generative AI is fed enormous amounts of data during its training. This large data pool and the targeted analysis of the data create unprecedented potential for you personally, but also for us as a society and for research and science.

These are the potential opportunities offered by AI:

Generative AI takes over time-consuming routine tasks and gives you valuable time. For example, if you are a teacher and need to write a letter to parents at the end of the term, you can generate an initial structure with just a few inputs and immediately focus on formulating the content.

AI can also serve as an idea generator and help you overcome creative blocks. For example, let AI suggest different concepts for a project at work or in your free time and use these as a starting point to develop your own ideas further. (Please remember to observe data protection regulations and do not prompt any sensitive information.)

With the help of generative AI, content can be tailored to your personal needs. Yes, this happens thanks to the algorithms used in the adverts you see on social networks. But think, for example, of a language course that, thanks to generative AI, is tailored precisely to your level and offers you customised exercises so that you can get the most out of the course.

Generative AI also democratises access to creative tools and knowledge. Perhaps you want to design a family album with beautiful captions or a picture to hang above your sofa in your living room? With generative AI, you can design like a pro without having to be a gifted designer.

Generative AI can also help you develop and deepen new interests. Perhaps you want to work in the garden for your personal well-being, but don't know where to start? AI can not only make planting suggestions for your location, but also explain how you can design your garden so that something is always in bloom throughout the year.

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What are the dangers of generative AI?

However, generative AI also has its downsides, which should not be ignored. As with any new technology, it is important to be aware of these downsides in order to deal with them consciously. So what risks should you keep an eye on?

Generative AI struggles to say ‘I don't know’. Instead, it prefers to invent a probable solution (a so-called hallucination) – which may not necessarily be correct. So if you are researching information with a language model and need to be able to rely on the accuracy of the information, the basic rule is: always check important information using several reliable sources.

If realistic images, videos or audio files can be generated with little effort, how can you tell the difference between what is real and what is fake? This is indeed an important question, and one that is becoming increasingly difficult to answer as the quality of generative AI improves. The key is to be aware of this fact and use your common sense. Here are a few tips on how to spot deepfakes in videos.

A look at current technical developments: Adobe, Arm, Intel, Microsoft and Truepic have formed an alliance to certify the origin of media content using watermarks. This Coalition for Content Provenance and Authenticity (C2PA)(opens in new tab) has already developed and implemented initial technical standards that can be used to track the origin and history of media content (e.g. images or videos). This measure is intended to help expose fake news and deepfakes.

Even though the companies behind generative AI generally try to train their models in a value-free manner, certain opinions can gain the upper hand due to biased training data. Problems can also arise if the AI itself does not pursue any values and has been programmed to praise and confirm all opinions expressed by users (including morally questionable, racist or discriminatory statements). Without any relativisation or discussion of opinions, these can become increasingly radical and extremist.

In principle, generative AI can reuse the information you share with it for other purposes (such as training). AI is only as good as its training data. That's why companies like OpenAI are interested in having access to large amounts of data to optimise their AI models. The good news is that you can usually object to the use of your data in the privacy settings of the AI you use. However, the best protection is still not to share any personal data with generative AI in the first place.

 It is often forgotten that training and operating generative AI consumes enormous amounts of energy. When you ask an AI a question such as ‘What should I cook for dinner today?’, energy-hungry data centres are running at full speed in the background. Conversing with an AI typically consumes significantly more energy than a conventional internet search.

Want to know more about this topic? In early May 2025, Watson wrote: ‘This tool shows how much electricity your AI queries consume’(opens in new tab). And SRF also published an article on the topic in 2023: ‘Artificial intelligence is a huge power guzzler’(opens in new tab).

To save energy, our brain trains and retains only those skills that we use regularly. While it may be convenient to have AI do all our (home)work for us, there is a risk that we will forget how to do these tasks ourselves. We may also fail to develop our skills further. Children in particular are at risk of missing out on developing their own thinking skills – the ability to solve problems through their own reasoning.

The European Parliament(opens in new tab) has also commented on the opportunities and risks of artificial intelligence.

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What regulations are in place?

The phenomenon of generative artificial intelligence is still relatively new. Regulations and guidelines for generative AI are therefore only just emerging. Here is a brief overview.

Switzerland signs Council of Europe convention on AI (March 2025)

By signing the Council of Europe Convention(opens in new tab), Federal Councillor Albert Rösti has reaffirmed Switzerland's commitment to the responsible use of AI technologies in accordance with fundamental rights. Switzerland will now prepare the necessary legislative amendments. An initial consultation draft is expected to be available by the end of 2026.

An assessment of the guidelines set by the Federal Council in February 2025 by Isabelle Oehrli, lecturer and project manager at the Lucerne University of Applied Sciences and Arts: AI regulation: Switzerland takes a stand – or does it?(opens in new tab)

EU Artificial Intelligence Act ‘AI Act’ (August 2024)

The EU wants to regulate intelligence. The principle here is that the greater the impact on security, democracy, health or the environment, the more stringent the rules will be. The EU AI Act classifies AI applications into three risk categories (this refers to all applications that use AI, not just generative AI). In doing so, the EU intends to limit the risks of AI without diminishing its potential for innovation.

SRF Arena discussed the EU AI Act in November 2024: Artificial intelligence: The debate over regulation begins. The explanatory video on the EU AI Act(opens in new tab) from the programme.

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What should parents be aware of when it comes to AI?

Children and young people are already using AI in their everyday lives: in voice assistants, games with AI elements or personalised recommendations from streaming services, for example.

You may now have all sorts of questions running through your head: Will my child only do their homework with the help of AI tools? Should AI be banned or integrated into schools? How can exam topics be adapted so that AI does not diminish the learning effect? These and other questions are a real challenge today that we as a society must address.

 It is important that you, as parents, support your children in using intelligent systems and teach them how to use them responsibly and safely. Test AI applications together and pay attention to the following:

Familiarise yourselves with the technology together. Try out different AI models and discuss how they work. For example, ask the same question to several models and compare the answers. Or test which formulations can be used to optimise search results. How does an answer change when you change the question?  

Encourage your child to question the results of generative AI. For example, play a fact-checking game where you compare AI results with other sources from Google searches, books or your own knowledge. Ask your child, ‘How do you know if that's true?’ and encourage a healthy scepticism towards AI answers.

Is it acceptable to present a generated image as your own work? Discuss questions like this with your child. For example, you could talk about why and when it might be problematic to use AI to do homework – or, to be fair, tasks from your everyday working life.

Clear guidelines that the whole family adheres to can help ensure responsible use of generative AI. It is best to decide together what the AI can and cannot be used for. And why. An example? AI can help with research, but it cannot do all of your homework. Because I want to learn something myself.

Um deinem Kind KI-Systeme näherzubringen, finde erklärende Medien, die für seine Altersgruppe geeignet sind. Es gibt fachlich korrekte Lernmedien, die extra für Kinder aufbereitet wurden. Zum Beispiel ZDFtivi: «Künstliche Intelligenz einfach erklärt»(opens in new tab) oder «Digitale Sprachassistenten»(opens in new tab).  

To help your child understand AI systems, find explanatory media that is suitable for their age group. There are technically accurate learning media that have been specially designed for children. For example, ZDFtivi: ‘Artificial intelligence explained simply’(opens in new tab) or ‘Digital voice assistants’(opens in new tab).  

We humans (and children in particular) learn consciously and unconsciously by observing others. So show your child how you use AI as a tool, but are not totally dependent on it. For example, show them how you use AI to summarise information in a practical way. But also make it clear that you consciously choose not to use AI for certain tasks and explain why.  

And yes, privacy and data protection are also important topics to discuss. It is best to work with clear examples or analogies. For example: ‘You write a letter to a dear friend. But it ends up at the wrong address and is shared with lots of strangers instead. What information would you not want it to contain?’ Then discuss together what information is best kept private when prompting.

This is important

  • The most widely used approach in everyday life is natural language processing.
  • Tools such as ChatGPT, Dall-E and Midjourney have different qualities.
  • AI brings advantages such as automation and new opportunities for research and education. But AI also brings challenges, e.g. around data protection or discrimination as a result of training that is never free of bias.
  • Supporting our children in their use of generative AI is not a one-off task, but an ongoing dialogue. As a parent, remain open to your child's questions and experiences and learn how to deal with AI together.

Useful links

Further content

Would you like more information on the topic of AI? We have compiled the most important blog posts and links here.

Videos

What does AI mean and where do we encounter it?

This is how you can integrate ChatGPT into your everyday life.

Practical Gemini hacks.

Other interesting topics

Ask Marcel

Marcel is a trainer at Swisscom. He is available to answer any questions you may have about AI.

Portrait des Leiters Jugendmedienschutz Michael In Albon
Marcel

Trainer at Swisscom