inOne SME office Business Telephony
Find help on setting up and using Business Telephony, information about compatible devices and answers to frequently asked questions.
An inOne SME subscription gives you the option to use Business Telephony, so you can make calls using your landline number, even when you are out of the office. Incoming calls can reach you on your smartphone/tablet or PC/laptop on your fixed-network number. This service requires an app for your smartphone/tablet or a client for your PC/laptop.
Download the app or client so you can still be reached on your fixed network number even when you are on the move.
macOS
macOS 10.12 Sierra or higher (Min. 4GB RAM, 1.5GHz CPU, Dual Core CPU)
Windows
Windows 10 (Min. 4GB RAM, 1.5GHz CPU, Dual Core CPU) – Classical view only
Android
Android 7.0 or higher (2 GB RAM, ARMv7, Quad Core CPU, min. 480x800px display) – Blackberry devices are not supported
iOS
iOS 13 on iPhone 7 or higher
Rooted Devices are not supported.
The Business Telephony app and client are not available on Windows phones (no universal app).
Invite employees
Send an invite to your employees and enable them to use the app or client for calls too.
How it works
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Set delivery address
Specify the personal delivery address (e-mail or mobile number) for each employee on My Swisscom, under the "Business Telephony app" tab.
Personal message
You now have the option to include a personal message.
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Invitation sent
The employee can now download and install the app.
When you send the invitation, the employee receives a message with their user name and the link they can use to download the Business Telephony app. The password is set in the app by clicking on "Register/forgotten password" in the first step. The user can then following the instructions on My Swisscom to start using the application.
You can change the settings for the Business Telephony app or client in the app itself or at www.swisscom.ch/btlogin.
The user name and password for the Business Telephony app is set by Swisscom and is known only to you. If you forget the password you can reset it in the app. A link will then be sent to the e-mail address you entered, which you can use to reset your password and choose your own user name.
Login
After installing the Business Telephony app, you can log in by entering your user name and password. Ask your company’s administrator for a user name if you don’t have them yet.
Forgotten your password?
If you have forgotten your password, you can set a new password directly in the app by clicking on the link "Register/Forgotten password".
Saving your password
You can save your password so that you don’t forget it again. For Windows and macOS, it is automatically saved for 180 days. To save the password to an Android/iOS device, activate the “Save password” function.
Please note: For security reasons, you will need to log in again at the end of the 180-day period. You may use the same password for this.
Business Telephony is included in every business subscription. The inOne SME mobile and NATEL® business infinity subscriptions include unlimited data, so there are no additional costs within Switzerland. It is usually free abroad when you use a WLAN connection. Roaming costs may be incurred as soon as you use the mobile data network abroad.
You can see an overview of connections and costs on My Swisscom.
Headsets
You can use the Business Telephony app and the client to phone with a headset. The app and the client have been tested with various Plantronics headsets. Using these headsets, you can use the pick up/hang up, mute on/off and volume functions individually via the buttons/controller on the headset itself.
Use
The Business Telephony app is not supported in VDI/RS environments.
Functions
For the app to function correctly, you will need to allow the necessary microphone, camera, contacts and call authorisations.
Wireless LAN
Ensure that your WLAN network is professionally and optimally configured to use the app. If the Access Points are configured incorrectly or not optimally positioned, you may experience quality problems during calls (dropped calls, lack of audio connection, number unobtainable, etc.)
For good voice quality
Ensure that:
- mobile data usage is enabled on your smartphone
- any energy-saving modes (primarily Android) or data-saving settings are deactivated.
Operating system
App versions prior to 22.8.6 do not work with iOS13/Android Q (and subsequent releases)
Can I make emergency calls using the Business Telephony app?
Yes, you can make emergency calls using the Business Telephony app. However, we would recommend that you make emergency calls using the standard telephony function on your mobile phone, which enables your location to be established in an emergency.
Do roaming costs apply if I use the Business Telephony app abroad?
If you have an inOne (SME) mobile or another Swisscom subscription with integrated services, you can use the app abroad within the roaming allowance free of charge. Otherwise, using the app is only free abroad when you use a WLAN connection.
Can I download the Business Telephony app outside Switzerland?
The app is only available in the App Store or Play Store in Switzerland. You cannot download the app if you are abroad.
Can I use the app without a SIM?
Yes, the app can be used on your mobile without a SIM. You will need to ensure, however, that your WLAN is optimally configured to use the app. If the Access Points are configured incorrectly or not optimally positioned, you may experience quality problems during calls (dropped calls, lack of audio connection, number unobtainable, etc.)
Can I set up Business Telephony on private devices too?
Yes, you can set up Business Telephony on private devices. This allows you to use your business fixed-network number with standard fixed-network functions on a private device and make calls using your business number.
Can I use the Business Telephony app on several devices?
Yes, that's possible. You can download the app to several devices and log in with the same user name and password. However, you can’t use the app on more than one computer and one smartphone/tablet at the same time. It is not possible to use the Business Telephony app on more than one computer or more than one smartphone/tablet at the same time with the same login.
Can I create my own user name and password?
You can set the user name and password directly on the login page of the app by clicking on the link "Register/Forgotten password" on My Swisscom.
How can I change my user name?
The user name can be changed on the app login page under “Register/forgotten password”.
What can I do if I have forgotten my password?
The password can be reset on the app login page using the "Register/forgotten password" link. You will receive an e-mail containing a link for setting a new password.
How do I search for contacts in the app?
You can browse all linked directories (and the device’s local directory) using the “Directory” menu. You will need to type a letter or number to start a search.
Can I use the Business Telephony app in VDI/RDS environments?
No, this is not possible.
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