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Smart Business Connect

On this page:
Set up Smart Business Connect and compatible devices and get answers to frequently asked questions.

What is Smart Business Connect?

Smart Business Connect combines the latest IP telephony with high-performance Internet. Based on your requirements, you can select different specifications for your telephony, and for your Internet and services, and you can add options to boost your solution. Various functions are available depending on the options selected.


More on Smart Business Connect 


You can enjoy the benefits of Smart Business Connect by using an on-site (Trunk) or a virtual (Hosted) telephone system:

On-site telephone system

If you wish to use an on-site telephone system, your Swisscom partner will provide you with all the information you need about installation and set-up, compatible devices and adjusting the settings.

Virtual telephone system

If you wish to use a virtual telephone system, the Business Communication app enables you to use the same fixed-network number when you're on the move as you use in the office. It also offers additional features such as presence information, chat and online meetings.


More on the app


To use Smart Business Connect, you will need:

Your Smart Business Connect service will be installed by your Swisscom partner.

Adjustment of settings

In the Swisscom Customer Center, you can adjust settings which are additional to the local settings on your phone, such as:

  • Programming your phone’s function keys
  • Downloading your business communication app
  • Locating your phone’s operating instructions

Compatible devices

A range of different IP telephones, fax machines and headsets are compatible with Smart Business Connect.

IP telephone

An IP telephone gives you all the benefits of modern fixed network telephony. Please contact your partner to purchase IP telephones for use with Smart Business Connect.


An external headset with integrated microphone offers a range of benefits. It improves voice quality, eliminates background noise and provides a secure, encrypted connection between the base transceiver station and headset.


Go to headset selection

Analogue devices

Most existing analogue phones can continue to be used; however, the * and # keys must be operated on the computer keyboard.


Fax machines can also be used with Smart Business Connect. Please refer to our recommendations.

Frequently asked questions

Can I provide and connect my own devices with Smart Business Connect Hosted?

Can I use any router for Business Internet Services?

Can I used and share Smart Business Connect (Trunk) at different locations?

Can I split the 300 minutes in the communication package among several users?