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Internet & connection problems

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If you are experiencing slow Internet, interruptions, WLAN problems or no connection at all, check your connection online or try our suggested solutions.
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Check your connection online

If you are experiencing problems, check your Internet in the My Swisscom Customer Center. You can find a range of tailored solutions there or report the problem to Swisscom. If you are not yet logged in, you will need your Swisscom Login.


At swisscom.ch/status and in the My Swisscom app, we will also inform you about current faults and maintenance work.

If you do not have a Swisscom Login or do not wish to log in, the following solutions may help.

Mobile phone as an interim solution

No time to deal with your Internet problems right now? Use your mobile phone as a temporary hotspot or connect your smartphone directly to the router so you can also keep using your Smart Home devices for this interim period.

 

> Use your mobile phone as a hotspot






No Internet

Check your Internet connection; use your smartphone in the My Swisscom Customer Center if possible. If this is not an option because you do not have a Login, the following tips may also help.


Check your router.

Restart the router.

> You will find more tips on home networking in the guide.






Interruptions and WLAN problems

Check your Internet connection in the My Swisscom Customer Center if possible. If this is not an option because you do not have a Login, the following suggestions may also help.


Reposition the router.

Use the latest router generation.

Check the WLAN at the router and devices.

Extend your WLAN network with a WLAN-Box.

Test your WLAN speed with your smartphone.

Update your driver to display the WLAN name again.

> You will find more tips on home networking in the guide.






Slow Internet

If an individual website is unusually slow, it is probably overloaded. This happens when too many people are trying to access a website at the same time. Return to the site later.

 

If multiple websites are running slow, this may be due to a problem with your connection or home network (WLAN connection etc.). Check your Internet for faults in the My Swisscom Customer Center. You will find a range of tailored solutions here and you can also test the speed of your connection and report the problem Swisscom.

 






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