If you are experiencing problems, check your Internet in the My Swisscom Customer Center. You can find a range of tailored solutions there or report the problem to Swisscom. If you are not yet logged in, you will need your Swisscom Login.
At swisscom.ch/status and in the My Swisscom app, we will also inform you about current faults and maintenance work.
If you do not have a Swisscom Login or do not wish to log in, the following solutions may help.
No time to deal with your Internet problems right now? Use your mobile phone as a temporary hotspot or connect your smartphone directly to the router so you can also keep using your Smart Home devices for this interim period.
Check your Internet connection; use your smartphone in the My Swisscom Customer Center if possible. If this is not an option because you do not have a Login, the following tips may also help.
> You will find more tips on home networking in the guide.
Check your Internet connection in the My Swisscom Customer Center if possible. If this is not an option because you do not have a Login, the following suggestions may also help.
Position your router on its own (not inside, beneath or behind furniture) in as central location as possible. This will ensure the best WLAN coverage for your home. If you are unable to reposition the router, you can extend your WLAN with a WLAN-Box.
The Internet-Box 3 gives you all the benefits of the very latest technology.
The WLAN-Box extends your WLAN range, optimises reception and wirelessly connects your Swisscom TV-Box.
You can test the speed of your WLAN in the Home app.
Does your computer not recognise the WLAN name (SSID)? Do you have an Internet-Box 3 or WLAN-Box 2?A small number of devices with an Intel WLAN experience connection problems due to the new Wi-Fi 6 technology.
To resolve the problem, update the driver of the affected device by downloading the latest version from the Intel website.
If a lack of admin rights on company computers make this impossible, deactivate Wi-Fi 6.
To do this, go to the web portal (http://internetbox.home) and switch to expert mode. Under WLAN > Settings > WLAN standard, uncheck the box next to ‘Use WLAN standard Wi-Fi 6 (802.11ax)’.
Please note: This is not a long-term solution and you will not then enjoy the benefits of Wi-Fi 6.
> You will find more tips on home networking in the guide.
If an individual website is unusually slow, it is probably overloaded. This happens when too many people are trying to access a website at the same time. Return to the site later.
If multiple websites are running slow, this may be due to a problem with your connection or home network (WLAN connection etc.). Check your Internet for faults in the My Swisscom Customer Center. You will find a range of tailored solutions here and you can also test the speed of your connection and report the problem Swisscom.
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