Service notices, faults and interruptions

Overview of current faults and planned maintenance work for residential and business customers.

Archive 

FAQs

Why should I log in to check my connection?

By logging in, you will receive a personal assessment of your connection. My Swisscom can then, for example:

  • Check your line and router
  • automatically detect typical errors
  • directly suggest solutions


Without logging in, you will only see the general situation in your region.

Does a fault in my region mean that I am automatically affected?

No. A fault or maintenance work in the region indicates that there may be restrictions in the area. Your own connection may still be working perfectly. Once you are logged in, you can see whether your connection is specifically affected or not.

How can I fix a fault or interruption myself?

My Swisscom provides you with a guided analysis(opens in new tab). Among other things, this helps you with:

  • Problems with your router or Internet connection
  • unstable or slow Wi-Fi
  • Swisscom TV outages
  • Connection problems with the mobile network or SIM


This often allows you to resolve interruptions in a matter of minutes without having to call.

No fault is displayed, but I am still having problems. What can I do?

In this case, the cause is often local to you. Check the following in order:

  • whether the router is switched on and all relevant lights are displaying normally
  • whether the Wi-Fi is connected
  • whether the device needs to be restarted
  • whether the cables and connections are plugged in correctly


You can get support in My Swisscom via the personal analysis(opens in new tab) and on the help pages with specific instructions for your devices.