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Directory enquiries and wake-up call service

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Get hold of the contact details you need quickly and reliably using 1811 directory enquiries – by phone or SMS.

1811 directory enquiries

Do you need a doctor’s phone number, the number for a furniture store or the address of a restaurant in your area? 1811 is Swisscom’s reliable, expert directory enquiries service, providing professional support when you're looking for up-to-date national and international addresses. Around the clock. Seven days a week. In German, French, Italian and English. On the phone and by SMS.

1811 directory enquiries

Contact 1811 by SMS

Send a text to 1811. You will receive an SMS with the contact details for the person you are looking for.

Address and telephone number enquiries

Send an SMS including the surname, first name, town/postcode to 1811.

Name and address enquiries

Send an SMS with the telephone number of the person you are looking for to 1811.

The 1811 SMS enquiry can only provide addresses and telephone numbers that are listed in the telephone directory.

Charges for directory enquiries


Information by telephone

Network access charge


Cost per minute and connection charge*

*No connection service available for Mobile Prepaid

CHF 1.90



CHF 1.90/min.

(per minute billing)


SMS enquiries

Enquiry using surname, first name and town


Enquiry with phone number

CHF 1.-



CHF 1.-

Please note:

Unsuccessful requests will also be charged.

A tariff surcharge will be incurred for SMS enquiries from abroad. The surcharge corresponds to the standard price for sending an SMS from the country in question to Switzerland. More about international rates.


All prices include VAT.

1145 for people with a visual or physical impairment

The 1145 directory enquiries service is available to people with visual impairments or physical disabilities. This is Swisscom’s professional directory enquiries service to support people with a physical disability.


We offer professional support when searching for addresses and telephone numbers for people who, due to a physical disability, are unable to use the normal directories that are available. Around the clock. Seven days a week. In German, French, Italian and English. With whom may we connect you?


Would you like to register for the 1145 service? If so, you can be registered via your doctor, your advice centre or your association.The SZB (Swiss National Association of and for the Blind) coordinates registration for the visually impaired and Pro Infirmis does so for the mobility impaired.

Contact Pro Infirmis

Pro Infirmis
Feldeggstrasse 71
P.O. Box 1332
8032 Zürich
Tel. 058 775 20 00

Contact SNBA

Swiss National Association of and for the Blind
Niederlenzer Kirchweg 1
5600 Lenzburg
Tel. 062 888 28 70

Information services & wake-up calls

Wake-up calls & speaking clock


Rega & Air Glaciers

Sports & Lottery



Qualified employees provide professional assistance with your enquiry.


You can reach us around the clock.


1811 replaces the previous 111 number. Your directory enquiries service since 1921.

Language skills

We are happy to help you in German, French, Italian or English.