Device repairs at Swisscom

Broken mobile phone, tablet or laptop? Bring the device you bought from us to your nearest Swisscom Shop, and we will send it in for you. Our certified partners will check the damage and repair it with original manufacturer parts.

Sell instead of repairing

With Swisscom Buyback you can trade in your old smartphone for credit on your next Swisscom bill, have the value conveniently paid out by bank transfer or receive a discount on your next smartphone.

Sell your old phone(opens in new tab)

Screens, cases, water damage/other damage

  • Certified service engineers and original spare parts, ensuring that the manufacturer's guarantee remains valid
  • A 6-month repair guarantee
  • Free replacement device during the repair

We reset your device during repairs and your data will be lost.Therefore,

back up all data before you send your device for repair.

Where do I find the nearest Swisscom Shop?

You can return your device for repair in these  Swisscom Shops

Repair Center at Swisscom Shop
Biel Bienne Neuengasse(opens in new tab)
Neuengasse 48
2502 Biel/Bienne

Opening hours Monday till Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays


Book an appointment at the Repair Center(opens in new tab)
Fribourg(opens in new tab)
av. de la Gare 22
1700 Fribourg

Opening hours Monday till Thursday: 09.00–19.00
Friday: 09.00–20.00
Saturday: 08.30–16.00
Sunday: Closed
Closed on public holidays


Book an appointment at the Repair Center(opens in new tab)
Genève Rive(opens in new tab)
rue de Rive 3 b
1204 Genève

Opening hours Monday till Friday: 09.00–19.00
Saturday: 09.00–18.00
Sunday: Closed
Closed on public holidays


Book an appointment at the Repair Center(opens in new tab)
Lausanne Haldimand(opens in new tab)
rue Haldimand 18
1003 Lausanne

Opening hours Monday till Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays


Book an appointment at the Repair Center(opens in new tab)
Lugano(opens in new tab)
via Pietro Peri 8
6900 Lugano

Opening hours Monday till Wednesday: 09.00–18.30
Thursday: 09.00–19.00
Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays


Book an appointment at the Repair Center(opens in new tab)
Luzern Bahnhofstr.(opens in new tab)
Bahnhofstr. 5
6003 Luzern

Opening hours Monday till Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays


Book an appointment at the Repair Center(opens in new tab)
St. Gallen Neugasse(opens in new tab)
Neugasse 26
9000 St. Gallen

Opening hours Monday till Wednesday: 09.00–18.30
Thursday: 09.00–20.00
Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays


Book an appointment at the Repair Center(opens in new tab)
Wintherthur Stadthaus(opens in new tab)
Stadthausstr. 14
8401 Winterthur

Opening hours Monday till Wednesday: 09.00–18.30
Thursday: 09.00–20.00
Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays


Book an appointment at the Repair Center(opens in new tab)

Further help

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