Exchanging your Internet or TV-Box         

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Find out how to exchange your old router or TV-Box and switch to the latest Boxes from Swisscom.

Replace your Internet-Box

If you want to replace your old router with a new Swisscom router, order a new Internet-Box.

Change your TV-Box      

To receive a newer TV-Box, simply order a new TV-Box.

Replace a faulty device        

Is your Internet or TV-Box faulty? An exchange within the warranty period (2 years) is free of charge. To arrange this, please contact us via chat, the hotline or visit us in store.

Send Back an old box

Send back your old devices for free. We will either refurbish the Boxes or have them disposed of professionally. 

Help from the Swisscom Community

Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.