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Find out how to exchange your old router or TV-Box and switch to the latest Boxes from Swisscom.
If you want to replace your old router with a new Swisscom router, order a new Internet-Box.
To receive a newer TV-Box, simply order a new TV-Box.
Is your Internet or TV-Box faulty? An exchange within the warranty period (2 years) is free of charge. To arrange this, please contact us via chat, the hotline or visit us in store.
Send back your old devices for free. We will either refurbish the Boxes or have them disposed of professionally.
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.