To be successful, we have set ourselves ambitious targets in three strategic areas of action. We want to promote the digital skills of people in Switzerland and support fair supply chains, protect the climate, and build and maintain a reliable, high-performance ICT infrastructure. Our sustainability targets are an integral part of our corporate strategy and contribute towards the 17 Sustainable Development Goals of the United Nations.
“Swisscom sets global standards in the area of sustainability.”
Urs Schaeppi, CEO Swisscom
By 2025 at the latest, we will be helping two million people per year to use digital media and have improved working conditions for employees in our supply chains. The following measures will help us achieve these targets.
Our goal is for everyone in Switzerland to be able at all times to communicate in both the public and private spheres and to exploit the opportunities provided by digitisation. We see it as our duty to train users in the competent and safe use of digital media. We want to promote digitisation in Switzerland and thus enable the digital penetration of everyday life. In particular, we support children and young people in dealing competently with new opportunities. But we are also keen for the working population and senior citizens to recognise the opportunities that the information society holds for them.
| KPI | Score in 2018 | Score in 2019 | Score in 2020 | Guideline value for 2021 |
| Promotion of media competency | 324,405 | 482,204 | 226,996 | 247,425 |
| Media usage training | 578,305 | 608,369 | 822,990 | 897,727 |
| Technical measures | 54,504 | 95,965 | 102,444 | 158,000 |
| Digital shift | n/a | 121,712 | 153,693 | 230,000 |
Achievement of media skills target
Swisscom originally set itself the target of helping 1 million people to use media safely and responsibly by the end of 2020. This target was already exceeded in 2019. Swisscom has set itself the new target of, by the end of 2025, training up to 2 million people a year in media skills using additional, new digital training formats. Learn more about media skills
2021 measures
We are a member of the Joint Audit Cooperation (JAC). JAC is a consortium of 15 telecoms enterprises which checks the safeguarding of social responsibility in the production centres of the major multinational ICT suppliers. Most of these are located in China, Taiwan, India, Japan, South Korea and South America. We use audits to identify socially or environmentally unsatisfactory practices and take appropriate measures to address them. Uncovered issues often concern working hours, occupational safety, the environment, salary, health and safety. In the event of irregularities, deadlines are agreed for the concrete implementation of improvements. These are usually three, six or twelve months. In the case of critical shortcomings, we can generally terminate the collaboration with a supplier. Thanks to the tried and tested, systematic risk management approach, such serious cases have not yet arisen.
| KPI | Score in 2019 | Score in 2020 | Guideline value for 2021 |
| Number of employees at suppliers in the audited factories. | 300,000 | 128,590 | 150,000 |
2021 measures
We benefit from a diverse workforce, which creates an enormous competitive advantage for us: with their different views and approaches, experiences, ideas and skills, employees inspire and learn from each other. As a result, the company gains greater creativity, innovation and success. We therefore pay attention to the fair treatment of employees regardless of their gender, age, background, language or sexual orientation. We also ensure the inclusion of employees with physical and psychological impairments. In doing so, we design relevant processes in recruitment, appointment, development, talent management and leadership culture in such a way that they counteract even unconscious stereotyping and enable true equal opportunities.
| KPI | Score in 2018 | Score in 2019 | Score in 2020 | Guideline value for 2021 |
| Proportion of women in management and in the top CEA levels. | 11.7% | 15.50% | 15.8% | 16.8% |
| Employees with health impairments in per cent (inclusion). | 0.93% | 0.97% | 1.06% | 1.0% |
Achievement of inclusion target
Swisscom has set itself the target of reserving at least 1% of all jobs for employees with physical or mental impairments. In 2019, this figure was 0.97%. In 2020, we exceeded the target with a value of 1.06%. More about inclusion
2021 measures
“Swisscom has been a climate-neutral company since summer 2020.”
Saskia Günther, Head of Corporate Responsibility
Together with customers, CO2 emissions are to be reduced by 500,000 tonnes. This corresponds to 1% of Switzerland’s greenhouse gas emissions. The following measures will help us achieve these targets.
We aim to further decarbonise our operations and supply chains and to limit our direct and indirect CO2 emissions to 300,000 tonnes between 2020 and 2025. The remaining, unavoidable operational emissions will be completely offset with myclimate from 2020 onwards. As a result, we have become a climate-neutral company.
| KPI | Score in 2018 | Score in 2019 | Score in 2020 | Guideline value for 2021 |
| Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants). | 16,289 | 16,448 | 14,420 | 14,000 |
| Scope 2 CO2 emissions (electricity, district heating, offset). | 1,052 | 0 | 0 | 0 |
| Scope 3 CO2 emissions (supply chain, employee mobility, etc.). | 425,093 | 344,524 | 300,779 | 333,000 |
Achievement of energy efficiency target
Swisscom originally set itself the target of increasing energy efficiency by 35% between 1.1.2016 and the end of 2020. This target has been achieved. Swisscom has set itself a new target of increasing energy efficiency by a further 25% by the end of 2025, starting from 1.1.2020. To the climate report
2021 measures
As an ICT company, we can make a significant contribution to the climate-friendly lifestyle of people in Switzerland. This is why we are consistently committed to the use of innovative ICT services in our own company and by our customers.
| KPI | Score in 2018 | Score in 2019 | Score in 2020 | Guideline value for 2021 |
| CO2 savings in tonnes. | 569,003 | 529,665 | 895,092 | 640,000 |
Achievement of CO2 savings target
Swisscom originally set itself the target of achieving a 2:1 ratio of savings among customers and within its own company by the end of 2020: in other words, to achieve twice as many savings among customers in Switzerland as the company generates in emissions itself, including in its supply chain. This target has been achieved. Swisscom has set itself a new target of, by the end of 2025, making emissions savings among its customers in Switzerland that are significantly higher than the emissions generated by the company, including its supply chain – until a difference of 500,000 tonnes of CO2 is achieved, which is equivalent to more than 1% of Switzerland's emissions. To the climate report
2021 measures
“We feel closely connected to Switzerland and play an active role in shaping the future.”
Stefan Nünlist, Head of Group Communications & Responsibility
We want to boost Switzerland’s competitiveness by increasing our networks’ bandwidths. We will achieve this by upgrading our existing network and by expanding fibre-optic coverage to homes and offices (FTTH). The following measures will help us achieve these targets.
In order to keep up with the rapidly increasing data traffic, further expansion of the network is essential. Our goal is to be the first telecommunications provider in Switzerland to make innovations available to our customers. By the end of 2021, for example, we are aiming to supply 90% of Swiss homes and offices in building zones with speeds of at least 80 Mbps via the fixed network, and by the end of 2025 we want to double the coverage of the fibre-optic network (FTTH) compared with the start of 2020.
| KPI | Score in 2019 | Score in 2020 | Guideline value for 2021 |
| 30–40% fixed-network coverage of homes and offices by ultra-fast broadband with speeds of 300–500 Mbps by upgrading the existing network. | 21.9% | 42.6% | 30–40% |
| 50–60% coverage of homes and offices with ultra-fast broadband of ≤ 10 Gbps through expansion of the fibre-optic network (FTTH). | 29.4% | 32.1% | 50–60% |
2021 measures