Sustainability targets

As Switzerland’s leading ICT company, Swisscom aims to exploit the opportunities of the digital transformation for the prosperity of the country. We are committed to minimising potential risks and thus helping to shape the future. We develop the digital skills of people, protect the climate, advocate for fair and environmentally friendly supply chains and maintain a reliable, high-performance ICT infrastructure. Our sustainability strategy is based on the UN’s 17 sustainable development goals and we have set ourselves the following targets for 2025.

“For us, taking responsibility means forging ahead.”

Christoph Aeschlimann,
CEO Swisscom

Responsibility for the people

In 2025, we will support 2 million people a year in using digital media, thus opening up access to the digital world for everyone. We offer attractive working conditions and flexible work models, promote diversity and combat any discrimination. The following measures will help us achieve these targets.

Our goal is for everyone in Switzerland to be able at all times to communicate in both the public and private spheres and to exploit the opportunities provided by digitisation. We see it as our duty to train users in the competent and safe use of digital media. We want to promote digitisation in Switzerland and thus enable the digital penetration of everyday life. In particular, we support children and young people in dealing competently with new opportunities. But we are also keen for the working population and senior citizens to recognise the opportunities that the information society holds for them.

KPI Score in 2019 Score in 2020 Score in 2021 Guideline value
for 2022
Promotion of media competency 482'204 226’996 256’829 275’000
Media usage training 608'369 822’990 1’094’451 1’000’000
Technical measures 95'965 102’444 108’716 125’000
Digital shift 121'712 153’693 180’285 185’000
KPI Score in 2019
Promotion of media competency 482'204
Media usage training 608'369
Technical measures 95'965
Digital shift 121'712
KPI Score in 2020
Promotion of media competency 226’996
Media usage training 822’990
Technical measures 102’444
Digital shift 153’693
KPI Score in 2021
Promotion of media competency 256’829
Media usage training 1’094’451
Technical measures 108’716
Digital shift 180’285
KPI Guideline value
for 2022
Promotion of media competency 275’000
Media usage training 1’000’000
Technical measures 125’000
Digital shift 185’000

2022 measures

  • Web portal for topics related to competent media use (point of entry).
  • Course offering for professionals and companies (digital fitness at work).
  • Substantial expansion of online training content (synchronous/asynchronous) for diverse target groups.

We benefit from a diverse workforce, which creates an enormous competitive advantage for us: with their different views and approaches, experiences, ideas and skills, employees inspire and learn from each other. As a result, Swisscom gains greater creativity, innovation and success. We pay attention to the fair treatment of employees regardless of their gender, age, background, language or sexual orientation. We also ensure the inclusion of employees with physical and psychological impairments. In doing so, we design relevant processes in recruitment, appointment, development, talent management and leadership culture in such a way that they counteract even unconscious stereotyping and enable true equal opportunities.

KPI Value 2019 Value 2020 Value 2021 Target 2022
Proportion of women in management
(management levels A – C) in headcount (HC)
12,5% 12,9% 13,6% 13,9%
Proportion of women in management (levels A – C)
and in the top CEA levels (D and E) in headcount (HC),
increase of 1 percentage point annually.
15,5% 15,8% 17,6% 18,6%
Employees with health impairments
in per cent (inclusion).
0,97% 1,06% 1,1% 1,0%
KPI Value 2019
Proportion of women in management
(management levels A – C) in headcount (HC)
12,5%
Proportion of women in management (levels A – C)
and in the top CEA levels (D and E) in headcount (HC),
increase of 1 percentage point annually.
15,5%
Employees with health impairments
in per cent (inclusion).
0,97%
KPI Value 2020
Proportion of women in management
(management levels A – C) in headcount (HC)
12,9%
Proportion of women in management (levels A – C)
and in the top CEA levels (D and E) in headcount (HC),
increase of 1 percentage point annually.
15,8%
Employees with health impairments
in per cent (inclusion).
1,06%
KPI Value 2021
Proportion of women in management
(management levels A – C) in headcount (HC)
13,6%
Proportion of women in management (levels A – C)
and in the top CEA levels (D and E) in headcount (HC),
increase of 1 percentage point annually.
17,6%
Employees with health impairments
in per cent (inclusion).
1,1%
KPI Target 2022
Proportion of women in management
(management levels A – C) in headcount (HC)
13,9%
Proportion of women in management (levels A – C)
and in the top CEA levels (D and E) in headcount (HC),
increase of 1 percentage point annually.
18,6%
Employees with health impairments
in per cent (inclusion).
1,0%

Achieving inclusion target

Swisscom has set itself the goal of reserving at least 1% of all jobs for employees with physical or mental performance impairments.

More about inclusion(opens in new tab)

2022 measures

  • Promotion of diversity with additional, business unit-specific measures will also be continued.
  • The majority of job advertisements will be published with an employment level of 60–100%.

In order to keep up with the rapidly increasing data traffic, further expansion of the network is essential. Our goal is to be the first telecommunications provider in Switzerland to make innovations available to our customers. By the end of 2021, for example, we are aiming to supply 90% of Swiss homes and offices in building zones with speeds of at least 80 Mbps via the fixed network, and by the end of 2025 we want to double the coverage of the fibre-optic network (FTTH) compared with the start of 2020.

KPI Value 2020 Value 2021 Target 2022
30–40% fixed-network coverage of homes and offices
by ultra-fast broadband with speeds of 300–500 Mbps
by upgrading the existing network.
42,6% 65,8% n/a
50–55% coverage of homes and offices with ultra-fast
broadband with 10 Gbps through expansion of the fibre-optic network (FTTH).
32,1% 32,9% 44%
KPI Value 2020
30–40% fixed-network coverage of homes and offices
by ultra-fast broadband with speeds of 300–500 Mbps
by upgrading the existing network.
42,6%
50–55% coverage of homes and offices with ultra-fast
broadband with 10 Gbps through expansion of the fibre-optic network (FTTH).
32,1%
KPI Value 2021
30–40% fixed-network coverage of homes and offices
by ultra-fast broadband with speeds of 300–500 Mbps
by upgrading the existing network.
65,8%
50–55% coverage of homes and offices with ultra-fast
broadband with 10 Gbps through expansion of the fibre-optic network (FTTH).
32,9%
KPI Target 2022
30–40% fixed-network coverage of homes and offices
by ultra-fast broadband with speeds of 300–500 Mbps
by upgrading the existing network.
n/a
50–55% coverage of homes and offices with ultra-fast
broadband with 10 Gbps through expansion of the fibre-optic network (FTTH).
44%

“Swisscom has been a climate-neutral com­pany since summer 2020.”

Saskia Günther,
Head of Corporate Responsibility

Responsibility for the environment

In order to contribute to capping the global temperature rise to 1.5 °C, by 2025, we want to be climate-neutral across the entire value chain in our Swiss business and, together with our customers, save 1 million tonnes of CO2 annually. This corresponds to 2% of Switzerland’s CO2 emissions. The following measures will help us achieve these targets.

In our Swiss business, we will be completely climate-neutral across the entire value chain by 2025. Operational CO2 emissions will be reduced by over 90% compared to 1990. To achieve this, we are relying on 100% renewable energies, an emission-free vehicle fleet, heat pumps and, thanks to digitalisation, a climate-friendly way of working. We are systematically maximizing energy efficiency in our operations and supply chains by reducing CO2 emissions from our operations and supply chains to a total of 235,000 tonnes, which corresponds to a reduction path to well below 1.5 degrees. The remaining, unavoidable emissions from our value chain are offset.

KPI Value in 2019 Value in 2020 Value in 2021 Target 2022
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants). 14’420 14’429 12'300
Scope 2 CO2 emissions (electricity, district heating, offset). 0 0 0 0
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). 344'524 300’779 275’962 274'100
KPI Value in 2019
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants). 14’420
Scope 2 CO2 emissions (electricity, district heating, offset). 0
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). 344'524
KPI Value in 2020
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants). 14’429
Scope 2 CO2 emissions (electricity, district heating, offset). 0
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). 300’779
KPI Value in 2021
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants). 12'300
Scope 2 CO2 emissions (electricity, district heating, offset). 0
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). 275’962
KPI Target 2022
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).
Scope 2 CO2 emissions (electricity, district heating, offset). 0
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). 274'100

Achievement of energy efficiency target

Swisscom originally set itself the target of increasing energy efficiency by 35% between 1.1.2016 and the end of 2020. This target has been achieved. Swisscom has set itself a new target of increasing energy efficiency by a further 25% by the end of 2025, starting from 1.1.2020.

To the climate report(opens in new tab)

2022 measures

  • Refurbishment of buildings and heating systems, replacement of fossil fuel-burning heating systems with heat pumps.
  • Agreements with A suppliers.

We will enable a positive CO2 contribution of 1 million tonnes per year by 2025. This corresponds to around two percent of all greenhouse gas emissions in Switzerland. We will achieve this by empowering our customers to reduce their own carbon footprint through our products and services. These include, for example, digital solutions for location-independent working and IoT (Internet of Things)-supported services for the optimization and remote monitoring of traffic, building technology and devices.

KPI Value in 2019 Value in 2020 Value in 2021 Target 2022
CO2 savings in tonnes. 529'665 895’092 892’812 734'000
KPI Value in 2019
CO2 savings in tonnes. 529'665
KPI Value in 2020
CO2 savings in tonnes. 895’092
KPI Value in 2021
CO2 savings in tonnes. 892’812
KPI Target 2022
CO2 savings in tonnes. 734'000

2022 measures

  • Reduction of traffic through the promotion of homeworking and virtual conferences.
  • Reduction of traffic through the promotion of remote maintenance and operations by using sensors (IoT solutions).
  • Reduction of CO2 emissions from buildings by optimising heating and power supplies by using sensors (IoT solutions).
  • Reduction of greenhouse gases through data-based tools for the decarbonisation of companies (greenhouse gas inventory, mobility data, Swiss Climate Challenge).
  • Investing in and supporting start-ups with greenhouse gas reduction solutions.
  • Optimising customers' carbon footprint thanks to comprehensive sustainability services.

“We feel closely connected to Switzerland and play an active role in shaping the future.”

Stefan Nünlist,
Head of Group Communications & Responsibility

Responsibility through action

Swisscom is a trusted partner for its external stakeholders. We work according to clear and strict ethical principles. We are committed to protecting working conditions and human rights in our supply chains, as well as to data security and data protection. The following measures will help us achieve these targets.

We are a member of the Joint Audit Cooperation (JAC). JAC is a consortium of 15 telecoms enterprises which checks the safeguarding of social responsibility in the production centres of the major multinational ICT suppliers. Most of these are located in China, Taiwan, India, Japan, South Korea and South America. We use audits to identify socially or environmentally unsatisfactory practices and take appropriate measures to address them.

KPI Value 2019 Value 2020 Value 2021 Target 2022
Number of employees at
suppliers in the audited factories.
300'000 128'590 128'733 135'000
KPI Value 2019
Number of employees at
suppliers in the audited factories.
300'000
KPI Value 2020
Number of employees at
suppliers in the audited factories.
128'590
KPI Value 2021
Number of employees at
suppliers in the audited factories.
128'733
KPI Target 2022
Number of employees at
suppliers in the audited factories.
135'000

2022 measures

  • JAC Audit Campaign (onsite audits, mobile surveys); focus on critical commodity groups and based on SCRM (Supply Chain Risk Management) concept.

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