Rectifying a fault with Bluewin E-Mail
Immediate assistance
Get step-by-step help from Smart Support.
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Problems with your e-mail program? Open Bluewin E-Mail in Webmail. You will need your Swisscom Login for this.
Get step-by-step help from Smart Support.
Problems with your e-mail program? Open Bluewin E-Mail in Webmail. You will need your Swisscom Login for this.
Go to www.swisscom.ch/status for information about current faults and maintenance work.
Resolve the problem yourself
1. Free up storage space
In your Webmail, check how much storage space you are currently using.
2. Check e-mail accounts
Make sure that you are logged in with your primary e-mail account.
3. Pay your bill
In My Swisscom, you can see whether the bill for your Bluewin E-Mail subscription has been paid.
4. Delete the cache
If you are having problems with Webmail, empty the cache and delete the cookies.
Repair e-mail program
- Your Bluewin e-mail address
- Your e-mail password (not the same as your Swisscom Login password)
You set the password when you created your e-mail address. Forgotten your password? Create a new one in My Swisscom(opens in new tab).
Instructions for IMAP
If you set up your e-mail program on the device using IMAP, follow these instructions.
Instructions for Exchange
If you set up your e-mail program on the mobile phone or tablet using Exchange, follow these instructions.
Choose your support option
Chat with Swisscom
The digital assistant Sam helps you with questions about your Swisscom products.
Arrange a callback
The professionals from My Service will support you on the phone (subject to a charge).