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Call forwarding & Parallel calling

 

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Activate call forwarding


The quickest and simplest way to redirect calls from your fixed network phone is via the Swisscom Customer Center. You can activate temporary or long-term call forwarding.

 

 

The following instructions show you how to activate temporary call forwarding using your telephone keypad.


I want to forward my calls immediately.

I want to forward my calls after 25 seconds.

I want to forward my calls when the line is busy.


Activate using the Home app or crown button

If you want to use your mobile phone for forwarding calls, you can install the Home app which also includes a call forwarding option.

 

The latest generation of Swisscom fixed network telephones (HD) also have a crown button. You can use it for personalised functions, such as call forwarding. More about the crown button.


The quickest and simplest way to forward calls from your mobile phone is via the Swisscom Cockpit.


Most devices also have the option to activate call forwarding in the settings. Read your device instructions for more details. If your device is not listed, try using the instructions for an earlier or later model.



The following instructions show you how to activate call forwarding using your mobile phone keypad.


I want to forward my calls immediately.

I want to forward my calls after 25 seconds.

I would like to forward my calls when I am not available (e.g. no reception).

I want to forward my calls when the line is busy.


Check status

Query the status of your call forwarding by entering *#21#, *#61#, *#62# or *#67# on your mobile phone keypad, depending on your query request.



 

Deactivate call forwarding


I want to deactivate the service that forwards my calls immediately.

I want to switch off the service that forward my calls after 25 seconds.

I want to switch off the service that forwards my calls when the line is busy.


Call forwarding charges

There is no charge for call forwarding services and Fixed network to go. The caller only pays the charges to the number dialled. However you are charged if you:

 

  • divert a call to a number that is not free within your subscription (e.g. a mobile number). The call is then charged as if you had made the call yourself.
  • if call forwarding is active while you are abroad. The roaming tariff is also billed in this case. We would therefore recommend that you switch off call forwarding while travelling abroad or purchase a (mobile) data package.

Call forwarding is one of the services you can cancel in the Swisscom Cockpit under call settings.

 

Most devices also have an option to deactivate call forwarding in the settings. Read your device instructions for more details. If your device is not listed, try using the instructions for an earlier or later model.

 

The following instructions show you how to deactivate call forwarding using your mobile phone keypad.


I want to deactivate the service that forwards my calls immediately.

I want to deactivate the service that forwards my calls after 25 seconds

I want to deactivate the service that forwards my calls when I am not available.

I want to switch off the service that forwards my calls when the line is busy.



 

Simultaneous ringing

Your mobile phone rings at the same time as your fixed network phone with the Simultaneous ringing function. So you don’t miss any calls, even when you are out of the office.

 

You can switch on the function in the Customer Center and enter the mobile phone number you want to ring at the same time as your fixed network telephone



Please note:

You cannot activate Fixed network to go if you have already activated call forwarding on your phone (*21). Fixed network to go can be used for busy lines (*67) or when there is no answer, but not on the same number that you are using for forwarding calls.



 

Parallel calling

Parallel calling lets you make or take a call with your fixed network telephone when you are already on a call. You need:

 

  • a second fixed network telephone
  • One-off activation of the “call waiting” function in the Customer Center

 

Use the “Activate call waiting” link to access the Customer Center and change from “Engaged tone” to “Dialling tone”. When you are already on a call you will then hear a blip (tapping) when you receive a second call. At the same time, an additional fixed network telephone rings and the caller hears the call tone.



If you want to activate parallel calling with your mobile phone, switch on the “call waiting” function via the settings on your device. Check the device instructions for details of how to configure the settings on your device. If your device is not listed in the selection, try using the instructions for an earlier or later model.






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