Installing/using security apps

On this page:
Internet Security and Identity Security: How to install Swisscom’s security apps on your mobile phone or computer and resolve problems.

Online security is becoming increasingly important. Our security products Internet Security and Identity Security provide additional protection for your devices and your digital identity. 

Installing & using Internet Security

The Internet Security app with virus protection protects your devices from attacks, offering child protection and data protection and helping you and your family shop safely online. 

Go to installation instructions(opens in new tab)

Follow these steps to remove conflicting antivirus programs from your device.

Go to instructions(opens in new tab)

If your licence has expired, banking protection does not work or there is another problem, reinstalling the software may help. 

Go to installation instructions(opens in new tab)

You can make incorrectly blocked websites or applications accessible again by adding an exception in the Internet Security app.


A blocked application will be listed automatically. To add it as an exception, select: Settings > Viruses and threats > DeepGuard > Show blocked applications > Allow


To add an incorrectly blocked page link to exceptions, select: Settings > Safe browsing > Browser protection > Show website exceptions > Add new

Alternatively, you can click and allow blocked pages on the ‘blocked’ tab page.

  1. Launch the Internet Security app.
  2. If the browser add-on is not yet installed, you will see the Setup button in the Safe Browsing and Banking tile.
  3. Click the button to add the add-on. The process is different depending on your web browser (e.g. Chrome, Windows Edge or Firefox). 

The add-on can also be installed by selecting Menu > Settings > Safe Browsing > Install add-on.

When you reinstall Internet Security, the add-on for the Chrome and Windows Edge web browser is installed automatically. You will see a message in your browser and can confirm activation of the add-on there.

To install Internet Security, the operating system on your device must be up to date. The following versions are supported:

  • Windows PC: Windows 7 (SP1), Windows 8.1, Windows 10, Windows 11
  • Apple Mac: macOS 10.15 (Catalania) or above
  • iPhone: iOS 13 or later
  • Android device: Android 6.0 or later

ARM-based tablets are not supported.

Installing & using Identity Security

The Identity Security app protects you fromdata theft and cybercrime, alerts you of e-mail address misuse and, thanks to the password manager, provides a secure storage location for your passwords. 

Go to installation instructions(opens in new tab)

Step “4. Entering passwords and credit card numbers” in the instructions explains how to use the password manager and share with other users.

Go to instructions(opens in new tab)

After installation, you have the option of entering up to 10 protected e-mail addresses. Step “3. Entering e-mail addresses” explains how to do this. 

Go to instructions(opens in new tab)

  1. Launch the Identity Security app.
  2. From the sidebar menu, go to Settings > General settings > Autocomplete.
  3. Copy the authorisation code, select the button for your web browser (e.g. Chrome, Windows Edge or Firefox) and confirm the installation. 
  4. In the open web browser, select the add-on Password Manager by F-Secure.
  5. Enter the copied authorisation code.
  6. Click ‘Authorise’.

Scan the recovery QR code that you generated when you installed Identity Security. Without a recovery code, you cannot recover or reset the forgotten master password.

In step 5 of the instructions, read how to install Identity Security on additional devices. 

Go to instructions(opens in new tab)

To remove the app from your device, see step 7 of the instructions. 

Go to instructions(opens in new tab)

Support from My Service experts

If you don’t want to install Internet Security or Identity Security yourself, the My Service experts will be happy to help (charges apply).

Help from the Swisscom Community

Help from the Swisscom Community

Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.