- Log on to your computer as an administrator.
- Log in to My Swisscom using your Swisscom Login.
- Go to “Your products” > “My Security” > “Download”.
- Open the downloaded installation file and follow the installation wizard’s instructions.
On this page:
Internet Security and Identity Security: How to install Swisscom’s security apps on your mobile phone or computer and resolve problems.
Online security is becoming increasingly important. Our security products Internet Security and Identity Security provide additional protection for your devices and your digital identity.
To install the app, follow these instructions:
Remove other installed security programs. This will help you avoid problems during operation.
If the installation has failed, a yellow warning symbol will be displayed in the Control Centre. Select “Reinstall” to restart the installation or to reset the device.
If your licence has expired, banking protection does not work or there is another problem, reinstalling the app may help. Read how to remove a program from your device in the next answer.
Follow these steps to remove old antivirus programs or a security app from your device.
Internet Security with virus protection protects your devices from attacks, offering child protection and data protection and helping you and your family shop safely online.
You can make incorrectly blocked websites or applications accessible again by adding an exception in the Internet Security app.
A blocked application will be listed automatically. To add it as an exception, select: Settings > Viruses and threats > DeepGuard > Show blocked applications > Allow
To add an incorrectly blocked page link to exceptions, select: Settings > Safe browsing > Browser protection > Show website exceptions > Add new
Alternatively, you can click and allow blocked pages on the ‘blocked’ tab page.
The add-on can also be installed by selecting Menu > Settings > Safe Browsing > Install add-on.
When you reinstall Internet Security, the add-on for the Chrome and Windows Edge web browser is installed automatically. You will see a message in your browser and can confirm activation of the add-on there.
To install Internet Security, the operating system on your device must be up to date. The following versions are supported:
ARM-based tablets are not supported.
Identity Security protects you from data theft and cybercrime, alerts you of e-mail address misuse and, thanks to the password manager, provides a secure storage location for your passwords.
The password manager helps you to find secure passwords and check existing
passwords (password analysis).
You can enter your passwords and credit card numbers in the “Vault” by selecting “ADD NEW”. The synchronisation function means they can be retrieved on all devices with a master password.
You would like to share the password function with someone? To do so, send a licence to the relevant e-mail address. To use the password manager independently, a separate master password is required on each additional device.
You can enter up to 10 e-mail addresses. The e-mail addresses must only be entered once, even if you are using several devices.
If you use several devices, you will have to repeat the installation procedure each time. The devices are then synchronised with each other. You do not have to enter the passwords again and can simply log into your accounts using an additional device. Select “Connect devices” and follow the instructions.
With the add-on activated, you can have your saved passwords entered automatically when you log in. The password manager icon then appears in the login fields on a website. The fields are filled in automatically when you select the icon.
You can also access the saved passwords via the vault. If there is a web link for the saved entry, you can click on it to go directly to the corresponding web page with the autocompleted access data.
Scan the recovery QR code that you generated when you installed Identity Security. Without a recovery code, you cannot recover or reset the forgotten master password.
If you don’t want to install Internet Security or Identity Security yourself, the My Service experts will be happy to help (charges apply).
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