As a token of our appreciation, our most loyal customers get to enjoy the exclusive
premium Priorité programme – for even better service.
With Priorité, you always have a front-row seat, with access to special services,
invitations to experiences, competitions and much more.
Pick-up and delivery service
for mobile phones Do you have a defective mobile phone but no time to take it into a Swisscom Shop? No problem! Call the Priorité Hotline and we’ll come to collect it. We can also drop off a replacement device on request right away for the transitional period.
Personal moving service Do you have to move? No problem: we will help you, without complications. By contacting our Priorité Hotline in good time, you will be assigned a personal contact who will coordinate all matters relating to telephone, Internet, and TV activation in your new home. Your Priorité agent will accompany you through all the stages of your move.
Pre-ordering of iPhones You can only pre-order your new iPhone via the Priorité Hotline.
You can count on Priorité. Thanks to tips and tricks from Swisscom’s courses, you are
always well prepared – for example, for the opportunities and risks that come
with the internet.
Free training sessions
Exclusive Priorité sessions
Trends and inspiration
Immediate assistance in an emergency
Worldwide phone replacement Mobile phone broken or lost? Simply call the Priorité Hotline and get a replacement straight away.* Shipping is free of charge**, regardless of your mobile package.
* Shipping times may vary depending on the country you are in.
** Depending on the country, costs may arise for the collection of the device (e.g. luxury tax or customs duty). These are to be paid by the customer, who will be reimbursed afterwards.
Replacement device in
the event of a defect Defective smartphone? Don’t worry. Just go to a Swisscom Shop in Switzerland on any working day and you can get a free replacement device to use while your old one is being repaired.
Free replacement SIM SIM card defective or lost while travelling? No problem! For your own security, simply block the card via the Priorité Hotline and we’ll get you a replacement straight away. We will send you the new card by post on request and activate it immediately.
We’re always happy to assist you. Whether online, on the phone, in a Swisscom shop or in person at your home or business residence, you can count on the help of our most experienced professionals.
Get in touch with us quickly and easily via
My Swisscom or the contact form.
Priorité – we chose the name because you as our customer are
always our main focus. In four short film portraits, customers and advisors
share moments when the concept behind Priorité was exemplified in a personal
Olivier Racine is an explorer and author who lives in Lausanne.
For him, there is simply nothing that comes close to Swisscom and the service he receives from Priorité. Hear about how we helped him out of a truly precarious situation in just five minutes.
Priorité consultant Gregor Kettelhack talks about why the most
memorable experiences with Priorité customers are sometimes those closest to home. And why differentiating between working hours and off-duty time becomes completely irrelevant in such cases.
Francesco Rappa, entrepreneur and politician has been a Priorité
customer from the very beginning. He tells us how he once had to put Priorité’s personal service to the test in a very pressing matter.
Priorité agent Andrea Bernat appreciates the excellent teamwork
between the different specialists alongside him. Their combined know-how allows him to resolve even the most complex customer issues quickly over the phone.
«Your satisfaction is our top priority – so only the best is good enough for you. Priorité is our way of showing you just how much we value your loyalty – day in, day out. Because you’ve earned it.»