Swisscom defines “normal personal use” as normal mobile usage associated with the use of the user’s SIM in a mobile device for voice, SMS and Internet connections. In this case, usage is unlimited.
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Swisscom's mobile subscriptions, data subscriptions and Internet subscriptions are intended for normal personal use. Find out more about them.
Mobile subscriptions
blue mobile, inOne (SME) mobile, Swiss (SME) mobile and NATEL® (business) infinity subscriptions (including additional SIM) apply for normal personal use and primary use within Switzerland. Outside of Switzerland, subscriptions apply for normal personal use while travelling and during temporary stays abroad. Swisscom reserves the right to curtail or restrict the service or take other appropriate stepsif it establishes that usage deviates significantly from the norm (e.g. use primarily outside of Switzerland), or if there are justified indications that the SIM is being used for special applications (e.g.surveillance applications, machine-to-machine, direct dial or continuous connections).
Swisscom defines “normal personal use” as normal mobile usage associated with the use of the user’s SIM in a mobile device for voice, SMS and Internet connections. In this case, usage is unlimited.
“Considerable divergence from normal usage” and “special applications” mean that the subscription is being used for a purpose other than intended (i.e. not for a normal mobile connection) or is being misused.
Examples:
Misuse refers to unlawful usage such as fraud, spam etc.
If Swisscom suspects such a case, it will contact the customer to discuss the situation. Swisscom will only take appropriate action if this is indeed the case and the customer is unwilling to cease the corresponding use.
Data subscriptions
inOne (SME) mobile and NATEL® (business) infinity subscriptions are valid for normal personal use. Swisscom reserves the right to curtail or restrict the service and/or take other appropriate steps if it can prove that usage significantly exceeds normal levels, or if there are justified indications that the SIM is being used for special applications (e.g. surveillance and machine-to-machine connections).
Swisscom defines “normal personal use” as normal mobile usage associated with the use of the user’s SIM card in a mobile device for Internet connections.
“Considerable divergence from normal usage” and “special applications” mean that the subscription is being used for a purpose other than intended (i.e. not for a normal mobile connection) or is being misused.
Examples:
Misuse refers to unlawful usage such as fraud, spam etc.
If Swisscom suspects such a case, it will contact the customer to discuss the situation. Swisscom will only take appropriate action if this is indeed the case and the customer is unwilling to cease the corresponding use.
Internet subscriptions
Internet subscriptions are intended for normal personal use. Swisscom reserves the right to curtail or restrict the service (on a temporary or permanent basis) or take other appropriate steps if it establishes that usage significantly exceeds normal levels, or if there are justified indications that the Internet connection is being used excessively, such as to provide business services such as website hosting and other services (VPS, download portal, etc.) or for bandwidth resale.