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Fair Use Policy (FUP)

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Swisscom's mobile subscriptions, data subscriptions and Internet subscriptions are intended for normal personal use. Find out more about them.

Mobile subscriptions

inOne (SME) mobile and NATEL® (business) infinity subscriptions (including additional SIM) apply to normal personal use. Swisscom reserves the right to curtail or restrict the service or take other appropriate steps if it can prove that usage significantly exceeds normal levels, or if there are justified indications that the SIM is being used for special applications (e.g. surveillance, machine-to-machine, direct dial and continuous connections).


1. Normal personal use

Swisscom defines “normal personal use” as normal mobile usage associated with the use of the user’s SIM in a mobile device for voice, SMS/MMS and Internet connections. In this case, usage is unlimited.


2. Considerable divergence from normal usage and special applications

“Considerable divergence from normal usage” and “special applications” mean that the subscription is being used for a purpose other than intended (i.e. not for a normal mobile connection) or is being misused.


Examples:

  • Surveillance applications with video, photo, voice or webcams
  • Use of the SIM in a gateway, router, WiFi hotspot or USB modem
  • Machine-2-machine connections such as in vending machines, for home monitoring, etc.
  • Use as a gateway
  • Direct dial and continuous connections, leased lines
  • Purely stationary usage
  • Usage behaviour that makes such intensive demands on the available network capacity that the latter is severely compromised for the remaining customers.

Misuse refers to unlawful usage such as fraud, spam etc.

If Swisscom suspects circumstances as described in Section 2, it will contact the customer to discuss the situation with them. Swisscom will only take action if it is determined that circumstances such as those laid out in Section 2 exist and the customer is not prepared to discontinue said usage.






Data subscriptions

inOne (KMU) mobile and NATEL® (business) infinity subscriptions are valid for normal personal use. Swisscom reserves the right to curtail or restrict the service and/or take other appropriate steps if it can prove that usage significantly exceeds normal levels, or if there are justified indications that the SIM is being used for special applications (e.g. surveillance and machine-to-machine connections).


1. Normal personal use

Swisscom defines “normal personal use” as normal mobile usage associated with the use of the user’s SIM card in a mobile device for Internet connections.


2. Considerable divergence from normal usage and special applications

“Considerable divergence from normal usage” and “special applications” mean that the subscription is being used for a purpose other than intended (i.e. not for a normal mobile connection) or is being misused.


Examples:

  • Surveillance applications with video, photo, voice or webcams
  • Use of the SIM in a gateway or router
  • Machine-2-machine connections such as in vending machines, for home monitoring, etc.
  • Use as a gateway
  • Purely stationary usage

Misuse refers to unlawful usage such as fraud, spam etc.
If Swisscom suspects circumstances as described in Section 2, it will contact the customer to discuss the situation with them. Swisscom will only take action if it is determined that circumstances such as those laid out in Section 2 exist and the customer is not prepared to discontinue said usage.






Internet subscriptions

Internet subscriptions are intended for normal personal use. Swisscom reserves the right to curtail or restrict the service (on a temporary or permanent basis) or take other appropriate steps if it establishes that usage significantly exceeds normal levels, or if there are justified indications that the Internet connection is being used excessively, such as to provide business services such as website hosting and other services (VPS, download portal, etc.) or for bandwidth resale.