Swisscom uses the service provided by our supplier Genesys as a chat solution and may use services from Microsoft Azure and Amazon AWS to process the messages. By using the Swisscom chat you agree to our processing of personal data, subject to the data protection and telecommunications legislation, for these following purposes.
Swisscom collects, saves and processes the personal data of its customers and prospective customers to the extent necessary for the management of the relationship between Swisscom and these parties, the provision of its services, the processing of orders and contracts, invoicing, responding to questions and requests, providing technical support and the evaluation, improvement and development of new Swisscom products, services and functions. Personal data are all details and information that relate to an identified or identifiable person.
When you use the Swisscom chat your data will be transmitted by your browser via a secure protocol to Genesys. The data are encrypted and secured on the Swisscom infrastructure.
In the course of your use of our information, communication and technological services Swisscom will collect, save and process technical data. Technical user data may be processed on a personalised basis for the following purposes to the extent necessary for the security and operation of our technical infrastructure, the assurance of the quality of our services and in particular the quality of the connection and the further development of services or where you have agreed in the course of using a service.
In addition the online-data protection-declaration(opens in new tab) of Swisscom is applicable.