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Legal position on Swisscom Chat

By using Swisscom Chat (LivePerson) you agree to our processing of personal data subject to the data protection and telecommunications legislation for the following purposes.

Swisscom collects, saves and processes the personal data of its customers and prospective customers to the extent necessary for the management of the relationship between Swisscom and these parties, the provision of its services, the processing of orders and contracts, invoicing, responding to questions and requests, providing technical support and the evaluation, improvement and development of new Swisscom products, services and functions. Personal data are all details and information that relate to an identified or identifiable person.

In the course of your use of our information, communication and technological services Swisscom will collect, save and process technical data. Technical user data may be processed on a personalised basis for the following purposes to the extent necessary for the security and operation of our technical infrastructure, the assurance of the quality of our services and in particular the quality of the connection and the further development of services or where you have agreed in the course of using a service.

In addition the online-data protection-declaration of Swisscom is applicable.