Technical support
for smartphones, computers or printers
Need assistance with your smartphone, computer or printer? Our My Service experts will be happy to help. Get one-to-one technical assistance from an expert over the phone, in our Swisscom Shops or directly at your home or office.
Select the package you would like:
All-In Plus
The versatile package for multiple users.
- For all devices (mobile, tablet, computer etc.)
- For 5 users
- In a Swisscom Shop and on the hotline i) Charge applies for on-site support, includes travel of CHF 80.–
- Access services up to 24 times per year
Price per monthPrice for the All-in Plus subscription without additional options.
29.–
Additional options
Option User 5.–/mth
You can add up to 5 additional users to your My Service subscription. Each user is eligible to access services 6 additional times per year.CHF 5.– per user / all users must live in the same household.
Option On-site 20.–/mth
On-site option: Entitles you to 3 additional on-site service visits per year (6 hours max.).
All-In Standard
The versatile package for individuals.
- For all devices (mobile, tablet, computer etc.)
- For 1 user
- In a Swisscom Shop and on the hotline i) Charge applies for on-site support, includes travel of CHF 80.–
- Access services up to 18 times per year
Price per monthPrice for the All-in Standard subscription without additional options.
19.–
Additional options
Option User 5.–/mth
You can add 1 additional user in the same household to your My Service subscription. This person is eligible to access services 6 additional times per year.
Option On-site 20.–/mth
Entitles you to 3 additional on-site service visits per year (6 hours max.).
Mobile Basic
The package for a range of mobile requirements.
- For mobiles, tablets, watches etc.
- For 1 user
- In a Swisscom Shop or on the hotline
- Access services up to 12 times per year
Price per month
10.–
Computer Basic
The package for a range of IT problems.
- For computers, notebooks, printers and smart homes
- For 1 user
- Hotline-based
- Access services up to 12 times per year
Price per month
10.–
Computer Basic
The package for a range of IT problems.
- For computers, notebooks, printers and smart homes
- For 1 user
- Hotline-based
- Access services up to 12 times per year
Price per month
0.–
instead of 10.- per month. When buying a notebook*.
Mobile Light
The basic package for 1 mobile or tablet.
- For 1 mobile or tablet
- For 1 user
- In a Swisscom Shop
- Access services up to 6 times per year
Price per month
5.90
Our My Service experts can also provide standalone services without a subscription.
Call our hotline on 0800 822 830 (Mon-Fri from 8 am to 9 pm/ Sat from 8 am to 5 pm) or use our call-back service.
Setting up your laptop/PC
We will help you install the software and programs required for your new device and put it into operation.
- Supervised initial operation
- Advice on and installation of other standard software such as MS Office applications and others (max. 2)
- Setup of online storage for your photos, data and videos
- Advice on and installation of anti-virus software
Duration: 60 minutes for one device
80.–
instead of 160.– when buying a notebook The comparative price results from the average time required for these services and the normally applicable standard price (40.-/15 min).
Security for your family computer
Let us set up your family computer for all users in the family.
- Setup of a family account
- Addition of child accounts
- Setup of online time and other settings for child accounts
- Setup of maximum surfing time and limits for children’s connected devices on the Swisscom router
- Tips for safe surfing
Duration: 30 minutes for one device
80.–
Better protection against digital abuse
Advice, assistance and explanations on improving the security of internet-enabled devices.
- Checks and adjustment of security settings
- Updates to the operating system
- Checks for malware
- Tips for safe surfing
- Advice on and installation of anti-virus software
Duration: 60 minutes for one device
160.–
Online communication
Stay in touch with your family and loved ones (e.g. on Skype, WhatsApp, Zoom, etc.).
- Advice on the appropriate app
- Installation of the app
- Registration and initial operation
- Explanation of the application’s features, such as chat and video calls, adding contacts, etc.
Duration: 30 minutes for one device
80.–
At-cost charges
Receive support for your smartphone, tablet or computer in a Swisscom Shop, over the phone or at your home or office.
- E-mail setup
- Data transfer
- Printer installation
- Scanner connection
- Computer optimisation
Price per 15 minutesOn-site support: + CHF 80.– for travel
40.–
myCloud starter kit
Find out how to save your photos, videos and other files online in myCloud.
- Downloading the myCloud app
- Web client setup
- Help with registration
- Introduction to the most important functions
Price per 15 minutes
40.–
PC data backup
Back up your data and access it from anywhere.
- Connecting the computer
- Creating a myCloud account
- Setting up the myCloud app
- Explaining the user interface
- Demonstrating usage options
- Answering further questions
Duration: 1h
160.–
Security package
We’ll protect your PC from hackers, phishing and Trojans. We’ll also give you tips on navigating the Internet safely.
- Adjusting security settings
- Checking for malware
- Updating the operating system
- Installing anti-virus software
- Tips for safe surfing
Duration: 1h
160.–
The most common support provided by My Service
Setting up devices
We’ll set up your smartphone, PC, printer or e-mail and advise you on apps and software updates.
Transferring data
We’ll help you transfer data, such as contacts, photos and videos, from your old smartphone to your new one.
Computer security check
We’ll scan your computer or laptop for viruses and provide security advice.
Technical support
We’ll fix issues with your computer, printer or smartphone.
Service overview
Computer & software
Software installation
Computer setup
Operating system update
E-mail setup
Transfer of photos and contacts
Hard disk backup/recovery
Computer error message resolution
Windows fault analysis
Speed optimisation
Advice on purchasing a computer
Security
Virus removal
Security setting checks
Regular monitoring
Protecting the device from hackers & phishing
Tips for safe surfing
Anti-virus software installation
myCloud
myCloud account setup
Online storage of photos & videos
Explanation of the most important functions
External devices
Printer, hard disk etc. setup
Advice on purchasing new devices
Smartphone & smartwatch
Data transfer
E-mail setup
Help with using e-mail
Secure data deletion
Smartwatch configuration & setup
Gaming
Router setup
Computer setup
Everything for the perfect gaming experience
FAQs
Do charges apply for calls to 0800 822 830?
No, it is a freephone number. However, if a service is requested without a subscription, a charge of CHF 40.–/15 minutes will apply for the service. The price of the support will always be agreed with the customer before work starts.
How long does telephone-based support take on average?
Depending on the issue, a consultation can take between 15 minutes and 2 hours.
Is there a minimum contract period?
Yes, a minimum contract term of 12 months applies for all new subscriptions. If an additional option is added, the minimum contract period of the All-In package is extended by a further 12 months.
Can the additional option be added at any time?
Yes, a My Service option (User or On-site) can be added at any time. Options are only available in combination with a My Service All-In package.
Do you have an enquiry or need one-to-one advice?
Hotline for enquiries
Mon-Fri from 08.00-21.00
Sat from 08.00-17.00
Tel.: 0800 822 830
Termin im Shop
Find a suitable appointment in the Swisscom Shop.
Appointment at your home
Arrange your appointment by phone.
My Swisscom Assistant
- Setting up Internet and e-mail
- Resolving connection problems
- Checking and improving WLAN connection
*If you buy a laptop from Swisscom and take out a My Service Computer Basic package (CHF 10.–/month) at the same time, we will give you the first 6 months of the My Service Computer Basic package for free. Thereafter, the package costs CHF 10.–/mth and can be cancelled with 2 months' notice to the end of the month. For more information go to www.swisscom.ch/notebooks