Need assistance with your smartphone, computer or printer? Our My Service experts will be happy to help. Get one-to-one technical assistance from an expert over the phone, in our Swisscom Shops or directly at your home or office.
Our My Service experts can also provide standalone services without a subscription.
Call our hotline on 0800 822 830 (Mon-Fri from 8 am to 9 pm/ Sat from 8 am to 5 pm) or use our call-back service.
Operating system update
Transfer of photos and contacts
Hard disk backup/recovery
Computer error message resolution
Windows fault analysis
Advice on purchasing a computer
Security setting checks
Protecting the device from hackers & phishing
Tips for safe surfing
Anti-virus software installation
myCloud account setup
Online storage of photos & videos
Explanation of the most important functions
Printer, hard disk etc. setup
Advice on purchasing new devices
Help with using e-mail
Secure data deletion
Smartwatch configuration & setup
Everything for the perfect gaming experience
No, it is a freephone number. However, if a service is requested without a subscription, a charge of CHF 40.–/15 minutes will apply for the service. The price of the support will always be agreed with the customer before work starts.
Depending on the issue, a consultation can take between 15 minutes and 2 hours.
Yes, a minimum contract term of 12 months applies for all new subscriptions. If an additional option is added, the minimum contract period of the All-In package is extended by a further 12 months.
Yes, a My Service option (User or On-site) can be added at any time. Options are only available in combination with a My Service All-In package.
*When you buy a mobile device, we’ll give you the first six months of My Service Mobile Basic worth CHF 60 for free. After the six months have elapsed, My Service will then continue at the standard rate (CHF 10/month). The minimum contract period is 12 months. Offer valid until 28.02.2021.