Need assistance with your smartphone, computer or printer? Our My Service experts will be happy to help. Get one-to-one technical assistance from an expert over the phone, in our Swisscom Shops or directly at your home or office.
The versatile package for multiple users.
Price per monthPrice for the All-in Plus subscription without additional options.
29.–
Additional options
Option User 5.–/mth
You can add up to 5 additional users to your My Service subscription. Each user is eligible to access services 6 additional times per year.CHF 5.– per user / all users must live in the same household.
Option On-site 20.–/mth
On-site option: Entitles you to 3 additional on-site service visits per year (6 hours max.).
The versatile package for individuals.
Price per monthPrice for the All-in Standard subscription without additional options.
19.–
Additional options
Option User 5.–/mth
You can add 1 additional user in the same household to your My Service subscription. This person is eligible to access services 6 additional times per year.
Option On-site 20.–/mth
Entitles you to 3 additional on-site service visits per year (6 hours max.).
The package for a range of mobile requirements.
Price per month
10.–
The package for a range of IT problems.
Price per month
10.–
The basic package for 1 mobile or tablet.
Price per month
5.90
Our My Service experts can also provide standalone services without a subscription.
Receive support for your smartphone, tablet or computer in a Swisscom Shop, over the phone or at your home or office.
Price per 15 minutesOn-site support: + CHF 80.– for travel
40.–
Find out how to save your photos, videos and other files online in myCloud.
Price per 15 minutes
40.–
Back up your data and access it from anywhere.
Duration: 1h
160.–
We’ll protect your PC from hackers, phishing and Trojans. We’ll also give you tips on navigating the Internet safely.
Duration: 1h
160.–
Setting up devices
We’ll set up your smartphone, PC, printer or e-mail and advise you on apps and software updates.
Transferring data
We’ll help you transfer data, such as contacts, photos and videos, from your old smartphone to your new one.
Computer security check
We’ll scan your computer or laptop for viruses and provide security advice.
Technical support
We’ll fix issues with your computer, printer or smartphone.
Software installation
Computer setup
Operating system update
E-mail setup
Transfer of photos and contacts
Hard disk backup/recovery
Computer error message resolution
Windows fault analysis
Speed optimisation
Advice on purchasing a computer
Virus removal
Security setting checks
Regular monitoring
Protecting the device from hackers & phishing
Tips for safe surfing
Anti-virus software installation
myCloud account setup
Online storage of photos & videos
Explanation of the most important functions
Printer, hard disk etc. setup
Advice on purchasing new devices
Data transfer
E-mail setup
Help with using e-mail
Secure data deletion
Smartwatch configuration & setup
Router setup
Computer setup
Everything for the perfect gaming experience
No, it is a freephone number. However, if a service is requested without a subscription, a charge of CHF 40.–/15 minutes will apply for the service. The price of the support will always be agreed with the customer before work starts.
Depending on the issue, a consultation can take between 15 minutes and 2 hours.
Yes, a minimum contract term of 12 months applies for all new subscriptions. If an additional option is added, the minimum contract period of the All-In package is extended by a further 12 months.
Yes, a My Service option (User or On-site) can be added at any time. Options are only available in combination with a My Service All-In package.
Hotline for enquiries
Mon-Fri from 08.00-21.00
Sat from 08.00-17.00
Tel.: 0800 822 830
Termin im Shop
Find a suitable appointment in the Swisscom Shop.
Appointment at your home
Arrange your appointment by phone.
My Swisscom Assistant