Need assistance with your smartphone, computer or printer? Our My Service experts will be happy to help. Get one-to-one technical assistance from an expert over the phone, in our Swisscom Shops or directly at your home or office.
Our My Service experts can also provide standalone services without a subscription.
Call our hotline on 0800 822 830 (Mon-Fri from 8 am to 9 pm/ Sat from 8 am to 5 pm) or use our call-back service.
Operating system update
Transfer of photos and contacts
Hard disk backup/recovery
Computer error message resolution
Windows fault analysis
Advice on purchasing a computer
Security setting checks
Protecting the device from hackers & phishing
Tips for safe surfing
Anti-virus software installation
myCloud account setup
Online storage of photos & videos
Explanation of the most important functions
Printer, hard disk etc. setup
Advice on purchasing new devices
Help with using e-mail
Secure data deletion
Smartwatch configuration & setup
Everything for the perfect gaming experience
No, it is a freephone number. However, if a service is requested without a subscription, a charge of CHF 40.–/15 minutes will apply for the service. The price of the support will always be agreed with the customer before work starts.
Depending on the issue, a consultation can take between 15 minutes and 2 hours.
Yes, a minimum contract term of 12 months applies for all new subscriptions. If an additional option is added, the minimum contract period of the All-In package is extended by a further 12 months.
Yes, a My Service option (User or On-site) can be added at any time. Options are only available in combination with a My Service All-In package.
*If you buy a laptop from Swisscom and take out a My Service Computer Basic package (CHF 10.–/month) at the same time, we will give you the first 6 months of the My Service Computer Basic package for free. Thereafter, the package costs CHF 10.–/mth and can be cancelled with 2 months' notice to the end of the month. For more information go to www.swisscom.ch/notebooks