My Service for fast straightforward support.
From setting up your e-mail to installing printers or optimising computers. Our My Service experts can help with any technical issues. As part of an attractive subscription or single service.
For free: 2 months of a My Service subscription*
My Service can help you set up your new iPhone and support you with other technical issues related to your smartphone or computer. In the Swisscom Shop, on the phone or in your own home:
- Save and transfer photos, data and contacts
- Install printer
- Free the computer from viruses
Enter promo code - SMMS2018 - on your order and benefit.
* i.e.: My Service Standard subscription (19.-/month) first 2 months for free. Minimum contract period: 12 months.
Offer is valid until 31.7.2018 with the promotional code SMMS2018. Only for new customers.
Advice and tips
✓ |
For your home network and all devices like computers, notebooks, TVs, smartphones etc. |
✓ |
For software like Office programs and mobile apps |
Maintenance & setup
✓ |
On computers, tablets, printers, smartphones etc. |
✓ |
For e-mail accounts (e.g. Outlook) on computers and smartphones |
✓ |
On anti-virus programs, firewalls and e-mail encryption |
Technical support
✓ |
For software and |
✓ |
For using programs |
✓ |
For solving technical |
My Service offer
Telephone advice:
Mon – Fri: 8 am – 9 pm, Sat: 8 am – 5 pm
We will be happy to work with you to find a solution for your problem. Please send us the contact form. We will call you as soon as possible. Or call us at the number 0800 822 830.
Who helps me with technical problems?
Daniel Shapiro, My Service support agent
Age: 51
Working for Swisscom 8 years and 3 ½ years in this position.
In times of increasing digitization and rapid development, many people feel overwhelmed. Even experts often reach their limits. Help would be available: uncomplicated, efficient and patient - with Swisscom's My Service experts.
The PC does not act how it should, the printer has problems or the new phone is more complicated than expected? Swisscom's My Service helps right here: with all problems with computers, printers, the Internet, smartphones or other technical devices. The practical support is available simply via the hotline 0800 822 830, in Swisscom shops or personally on site. My Service can be booked on a low-cost subscription or on a one-off basis - even from Swisscom non-customers. We asked My Service expert Daniel Shapiro what problems he is facing on a daily basis and how he solves them.
Are there any customers who panic when they call?
Yes, indeed there are, but fortunately not often.
Our job is to calm them down and solve the problem with patience. We usually always succeed. The customers notice immediately that there is someone who can help them competently.
I'm having trouble with my PC and I call the My Service hotline 0800 822 830. What can I expect?
With a computer, we start with remote accessing the device. This is also possible with a printer or a mobile phone. If we cannot solve the problem in this way, we mobilise a technician to come to you.
Does this mean that My service technicians also make home visits?
Correct. This usually happens when we do not get access to the device, i.e. in case of a home network problem or if the Internet connection does not work. Then we solve the problem directly at the customer's home or office.
How long does it take and how much does phone support cost on average?
This can take from 10 minutes up to two hours, depending on the problem. The support costs CHF 40.- per 15 minutes. If someone needs support more often, I recommend a My Service subscription, which we offer monthly from CHF 19.- (standard subscription). In this, the support on the hotline and in the shop is included.
Do you have some further advice for the readers of technical problems?
Many people come only when something happens instead of doing something to prevent problems. A computer behaves similarly to the human body or a car. Even technical equipment needs regular maintenance, so one can prevent malfunctions.
Appointment in a Swisscom Shop
Would you like to personally discuss your smartphone or tablet issue with an expert? Make an appointment in a Swisscom Shop near you.
Legal notice
My Service terms and conditions (PDF, 107 kB)
- The minimum contract term of the My Service subscription is 12 months.
- A Fair Use Policy (FUP) applies: See offer terms and conditions for details.
- The security check/performance optimisation and support for every additional computer costs CHF 10.–/mth.
- Support over the phone is per remote access on your devices.
- Additional costs may be incurred for the procurement of required devices (e.g. external hard drives) or services (e.g. online back-up services).
- Swisscom Shops offer only smartphone and tablet services.
Are you well protected?
Whether you are surfing, sending e-mails, making calls or watching TV: now it's easy to protect your data, devices and loved ones with our security solutions.