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Support for technical issues

Get help with technical issues

From home – by phone – in the shop

Need help with your smartphone, printer or computer?

The My Service experts are here to offer you fast, straightforward assistance with all of your technical difficulties. Personal support is available by phone, in the Swisscom Shop or on your premises for maximum convenience.


Is your computer secure?

We protect it against viruses and back up all of your data.

Do you have all your data on your smartphone?

We can set up your email or help transfer your data to a new device.

Would you like to install a printer?

We can complete these and many other tasks in a snap.





“Thank you! This is exactly how service is supposed to be – fast, friendly, easy-going and professional. And my problem was solved. Great job!”


Beatrice Viola, 53

My Service subscriptions


Standard subscription

Support for 1 PC 1)


Telephone support

Included


Swisscom Shop support

Included for smartphones and tablets


On-site support

Calculated according to time needed: CHF 40/15 min
Travel costs included


Swisscom Academy

Including CHF 50 course voucher 2)

CHF19.–/Mt.
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}

Plus subscription

Support for 3 PCs 1)


Telephone support

Included


Swisscom Shop support

Included for smartphones and tablets


On-site support

Calculated according to time needed: CHF 40/15 min
Travel costs included


Swisscom Academy

Including CHF 50 course voucher2)

CHF29.–/Mt.
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}

Premium subscription

Support for 5 PCs 1)


Telephone support

Included


Swisscom Shop support

Included for smartphones and tablets


On-site support

Included


Swisscom Academy

Including CHF 50 course voucher 2)

CHF69.–/Mt.
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}

1) Including ongoing security reviews/performance optimisation. My Service offers help programs that check your computer for vulnerabilities on an ongoing basis and automatically resolve minor issues (number of PCs depending on subscription).

2) More about Swisscom Academy

See Fair Use Policy. For details, see  My Service Terms and Conditions (PDF, 107kB)

Individual services without subscriptions

Calculated according to time needed

Telephone support

CHF 40.–/15 min


Swisscom Shop support

For smartphones and tablets
CHF 40.–/15 min


On-site support

CHF 40/15 min
Travel costs CHF 80


Swisscom Academy

Inklusive CHF 50.– Kurs-Gutschein 2)



Whether friends, family
or acquaintances -
make life easier for
your loved ones:
give away a My Service
annual subscription now!

Support and contact

Tel. +41 800 822 830

Mon – Fri, 8 am – 9 pm

Sat from 8 am – 5 pm

In the Swisscom shop

Find a Swisscom Shop near you.

At home

Mon – Fri, 8 am – 9 pm

Sat from 8 am – 5 pm

Appointment reservation: +41 800 822 830

FAQs

I’m having trouble with my computer and call the My Service hotline on +41 800 822 830. What can I expect?

What if the problem can’t be solved over the phone?

On average, how long does support by phone take?

How much does it cost to call the hotline?



How My Service works

Quick help for common problems

Printer setup

Setting up printers is a tedious and time-consuming procedure for many people. We can take care of it for you and quickly install everything – even directly on your own premises.

Data transfer

Do you have a new mobile phone and want to transfer your emails, photos or contacts? We will be happy to handle this for you – such as at your nearest Swisscom shop.


Security check

Is your PC running at a snail’s pace and you can’t find a solution? We can perform a security check or scan the system for malware – including via remote maintenance.


Swisscom webinars

Learn how to prevent
problems

Many people feel overwhelmed by this era of increasing digitalisation and faster and faster technical development. Even experts often come up against their limits, which is why Swisscom Academy offers online courses where an expert will teach you about some technical basics. You can chat directly with the Swisscom Academy instructor and ask any questions you may have.
Free for My Service subscribers.



Legal notice

Here you will find all of the legal information relevant to this website and Swisscom customers.

Recommend

Do you know someone who needs our assistance? Recommend My Service to others.

Help programs

Back up and repair your computer with our free help program.