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Opening hours:
Monday till Saturday 8.00 to 20.00

Technical Support

Fast. Simple. Reliable.

My Service: Get help from the pros

With the help of our support professionals, you’ll save time and avoid hassle. They’ll help you quickly and easily troubleshoot issues, as well as set up and use your digital devices.

 

Fair, transparent, and affordable

 

Qualified support professionals

 

Fast availability

 

Top-rated service

How to contact My Service

My Service subscriptions

With your My Service Support subscription, you can stay relaxed even if something goes wrong with your digital devices. Our pros will help you quickly and easily.

My Service Mobile S

9.90/month

1 month free

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6 support sessions per year
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For cell phones, tablets, watches, etc.
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At the Swisscom Shop and remotely via Hotline and remote access
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For 1 person

Minimum term of contract of 12 months

View subscription details

My Service Computer S

9.90/month

1 month free

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6 support sessions per year
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For computer, notebook, printer, etc.
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Remote support via Hotline and remote access
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For 1 person

Minimum term of contract of 12 months

View subscription details

Most popular

My Service M

16.90/month

1 month free

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12 support sessions per year
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For all devices (cell phone, computer, printer, etc.)
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At the Swisscom Shop and remotely via Hotline and remote access
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For 1 person

Minimum term of contract of 12 months

View subscription details

My Service L

21.90/month

1 month free

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24 support sessions per year
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For all devices (cell phone, computer, printer, etc.)
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At the Swisscom Shop, remotely, or right at your home
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For 5 people

Minimum term of contract of 12 months

View subscription details

Support and security:
more affordable as a bundle

Best protection for you, your data, and your devices: My Service combined with our subscription to protect against viruses, hackers, spyware, and cybercrime.

On-site assistance – My Service offers

With our on-site My Service packages, one of our experts will come to your home and provide on-site support.

Home installation

From 120.–

including travel costs 80.– Price depends on the service required

Have an Internet Box, Wi-Fi, and TV-Box set up by a My Service professional

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Set up and wire Swisscom devices
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Basic configuration of all settings
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Check and adjust the Swisscom connection
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Adjust home networking and cabling

Set up a computer

From 40.–/15 min Price depends on the duration of use; included with the relevant subscription

Have your computer professionally set up from scratch

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Configure basic settings
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Configure all basic settings
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Configure programs such as antivirus software
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Set up standard software such as Microsoft 365 (Mail, Calendar, Word, etc.)
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Set up cloud storage for data and photos

Backup: restore data

From 40.–/15 min Price depends on the duration of use; included with the relevant subscription

A backup protects you from data loss in case of device theft or damage

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Advice on the right backup solution
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Set up automated data backup
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Explanation of data recovery

myCloud: the secure place for your data

From 40.–/15 min Price depends on the duration of use; included with the relevant subscription

Store photos, videos, etc. online and access them from anywhere

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Set up cloud storage
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Configure automatic synchronisation
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Learn how to use it and its features

Security: protection against cybercrime

From 40.–/15 min Price depends on the duration of use; included with the relevant subscription

Well protected against viruses, hackers, and malware

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Check devices for security issues
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Consultation and installation of antivirus software
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Check operating system and security settings

Frequently asked questions about My Service

Find your answer

How does Swisscom’s My Service technical support work?

Call the free My Service Hotline. Either your issue can be resolved immediately, or you can schedule an appointment at your home or in-store. You’ll also receive an estimate of the expected time and cost. Call the Hotline now or schedule an appointment in-store.

My Service Hotline (toll-free)

0800 822 830

Schedule an appointment at a store

What are the opening hours and service availability times for Swisscom My Service?

Opening hours of the free My Service Hotline:

Monday through Friday from 8 a.m. to 9 p.m.
Saturday from 8 a.m. to 5 p.m.
0800 822 830

The Swisscom My Service Hotline can usually resolve your issue immediately. If necessary, you’ll receive a prompt appointment at a store or at your location.

What are the benefits of the affordable Swisscom My Service subscription?

The My Service subscription fees include the specified number of services. Here’s how you save money: Without a subscription, for example, half an hour of support on the Hotline costs 80.–.

What are the requirements for Swisscom My Service?

Swisscom My Service offers are available to both Swisscom customers and non-customers. The only requirement is a free Swisscom login. A minimum contract term of 12 months applies to all subscriptions.

All My Service terms and conditions(opens in new tab)

Where can I find previous offers?

What other support options does Swisscom offer?

My Swisscom Assistant

My Swisscom Assistant offers help with setting up Internet, Wi-Fi, and email, automatic troubleshooting on your computer, virus scanning, computer cleanup, and Wi-Fi connection checks, including optimisation tips. Install the free program to optimise your computer settings and fix errors.

Learn more about My Swisscom Assistant

My Swisscom Customer Center

In your customer account, you’ll find the digital assistant Sam. She helps you quickly and easily or connects you to Swisscom Support if needed.

Learn more about My Swisscom

Help Center

In the Help Center, you’ll find information, tips, checklists, and step-by-step guides to help you troubleshoot issues on your own.

Go to the Help Center

Community

Customers help customers: In the forum, you can search for knowledge articles and discussions related to your issue or ask a question yourself.

Go to the Community(opens in new tab)

You can find more answers in the security help section 

Help shape the future

Discover what you can do

Sustainably connected

Surfing incl. climate contribution

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Doing good with every subscription

Whether at home or on the go, with every Internet and mobile subscription we make a contribution to the climate. We offset the CO2 emissions from your data usage and invest in climate protection projects worldwide.

More about our contribution to climate protection

Learning together

Growing digitally together

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Media literacy for all

Whether it’s your first smartphone, regular video calls or digital photo albums, being digitally connected is now part of everyday life – for children, parents and grandparents alike. With our guides, explanatory videos and courses, we are committed to ensuring that everyone can navigate the Internet safely and independently.

Tips from Swisscom Campus

Driving innovation forward

Always one step ahead

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Technology that connects

From 5G networks and quantum technology to AI solutions, we research and develop technologies that make life easier. Our innovation labs are where tomorrow’s digital services are created – for greater connectivity, security and quality of life.

More about digital transformation

Newsletter

Swisscom Newsletter

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My Swisscom App

Easy access to your products and invoices

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