Get help with technical issues
From home – by phone – in the shop
Need help with your smartphone, printer or computer?
The My Service experts are here to offer you fast, straightforward assistance with all of your technical difficulties. Personal support is available by phone, in the Swisscom Shop or on your premises for maximum convenience.
Standard subscription
Support for 1 PC 1)
Telephone support
Included
Swisscom Shop support
Included for smartphones and tablets
On-site support
Calculated according to time needed: CHF 40/15 min
Travel costs included
Swisscom Academy
Including CHF 50 course voucher 2)
Plus subscription
Support for 3 PCs 1)
Telephone support
Included
Swisscom Shop support
Included for smartphones and tablets
On-site support
Calculated according to time needed: CHF 40/15 min
Travel costs included
Swisscom Academy
Including CHF 50 course voucher2)
Premium subscription
Support for 5 PCs 1)
Telephone support
Included
Swisscom Shop support
Included for smartphones and tablets
On-site support
Included
Swisscom Academy
Including CHF 50 course voucher 2)
1) Including ongoing security reviews/performance optimisation. My Service offers help programs that check your computer for vulnerabilities on an ongoing basis and automatically resolve minor issues (number of PCs depending on subscription).
2) More about Swisscom Academy
See Fair Use Policy. For details, see My Service Terms and Conditions (PDF, 107kB)
Individual services without subscriptions
Calculated according to time needed
Telephone support
CHF 40.–/15 min
Swisscom Shop support
For smartphones and tablets
CHF 40.–/15 min
On-site support
CHF 40/15 min
Travel costs CHF 80
Whether friends, family
or acquaintances -
make life easier for
your loved ones:
give away a My Service
annual subscription now!
Support and contact
Tel. +41 800 822 830
Mon – Fri, 8 am – 9 pm
Sat from 8 am – 5 pm
In the Swisscom shop
Find a Swisscom Shop near you.
At home
Mon – Fri, 8 am – 9 pm
Sat from 8 am – 5 pm
Appointment reservation: +41 800 822 830
FAQs
I’m having trouble with my computer and call the My Service hotline on +41 800 822 830. What can I expect?
We start off by accessing your computer remotely. The procedure is the same for any issues with a printer or mobile phone.
What if the problem can’t be solved over the phone?
If My Service cannot access the device due to a problem with the home network, for example, or if the internet connection is not working, we will solve the problem directly at the customer’s home or office.
On average, how long does support by phone take?
Depending on the problem, it can take from ten minutes to two hours to assist you.
How much does it cost to call the hotline?
Support service is billed at CHF 40 per 15 minute increment. Unless you have a My Service subscription, the hotline is free.
How My Service works
Quick help for common problems
Printer setup
Setting up printers is a tedious and time-consuming procedure for many people. We can take care of it for you and quickly install everything – even directly on your own premises.
Data transfer
Do you have a new mobile phone and want to transfer your emails, photos or contacts? We will be happy to handle this for you – such as at your nearest Swisscom shop.
Security check
Is your PC running at a snail’s pace and you can’t find a solution? We can perform a security check or scan the system for malware – including via remote maintenance.
Swisscom webinars
Learn how to prevent
problems
Many people feel overwhelmed by this era of increasing digitalisation and faster and faster technical development. Even experts often come up against their limits, which is why Swisscom Academy offers online courses where an expert will teach you about some technical basics. You can chat directly with the Swisscom Academy instructor and ask any questions you may have.
Free for My Service subscribers.
Legal notice
Here you will find all of the legal information relevant to this website and Swisscom customers.
Recommend
Do you know someone who needs our assistance? Recommend My Service to others.
Help programs
Back up and repair your computer with our free help program.