My Service for fast straightforward support.
From setting up your e-mail to installing printers or optimising computers. Our My Service experts can help with any technical issues. As part of an attractive subscription or single service.
We protect your computer
Hackers, phishing, Trojans: if you surf in the Internet you must ensure that your device is protected from unauthorised access.
We check your PC, install the right software, perform the necessary settings and provide tips for secure usage.
My Service security package
Free for My Service subscribers
- Check and adjust security settings
- Check for any existing malware
- Update the operating system
- Update or install anti-virus software for permanent protection
- Advice and practical tips for secure Internet usage.
- Plus: 1 year Swisscom Internet Security for free (only for Swisscom Internet customers)
for Mac and Android devices
for Windows PCs
Advice and tips
✓ |
For your home network and all devices like computers, notebooks, TVs, smartphones etc. |
✓ |
For software like Office programs and mobile apps |
Maintenance & setup
✓ |
On computers, tablets, printers, smartphones etc. |
✓ |
For e-mail accounts (e.g. Outlook) on computers and smartphones |
✓ |
On anti-virus programs, firewalls and e-mail encryption |
Technical support
✓ |
For software and |
✓ |
For using programs |
✓ |
For solving technical |
My Service offers
*My Service offers help programmes to check your computer for weak points and automatically remedy minor problems.
Telephone advice:
Mon – Fri: 8 am – 9 pm, Sat: 8 am – 5 pm
We will be happy to work with you to find a solution for your problem. Please send us the contact form. We will call you as soon as possible. Or call us at the number 0800 822 830.
Interview with a My Service expert
Which questions are you asked daily?
Customers need help to set up their e-mail account, install a printer or because they’ve received an error message. The topics are very varied.
How do you solve customers’ problems?
If I can, I access the customer’s PC per remote maintenance. Customers are amazed when they see me controlling their mouse and intervening directly for the first time. They can sit back and watch me solve the problem.
Domenik
Age: 26 years
Worked with the My Service hotline since: March 2013
Hobbies: Travel, cinema, tinkering with PCs, spending time outdoors
Do you recall a particularly tricky case?
No, nothing specific. But it happens all the time, just when I think I’m close to finding the solution – something unexpected suddenly turns up. That can be quite a challenge. Then customers are all the happier when I hit on the solution – and so am I.
What do you enjoy most about your job?
The variety of the cases that I deal with every day. And the sincere gratitude of our customers. A lot of the time it’s just a little thing, but one that has brought customers to the brink before they come to us.
Do you have a hot tip for our readers?
The importance of Internet security is often underestimated. Many people think they’re too unimportant to be the target of data misuse. But it's vital to use secure passwords, update your virus protection regularly and always perform operating system updates. It’s not possible to ensure one hundred percent security, but these few steps can reduce the risks.
Appointment in a Swisscom Shop
Would you like to personally discuss your smartphone or tablet issue with an expert? Make an appointment in a Swisscom Shop near you.
Legal notice
My Service terms and conditions (PDF, 107 kB)
- The minimum contract term of the My Service subscription is 12 months.
- A Fair Use Policy (FUP) applies: See offer terms and conditions for details.
- The security check/performance optimisation and support for every additional computer costs CHF 10.–/mth.
- Support over the phone is per remote access on your devices.
- Additional costs may be incurred for the procurement of required devices (e.g. external hard drives) or services (e.g. online back-up services).
- Swisscom Shops offer only smartphone and tablet services.