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Support for technical issues

  • Technical support by
    experts for computers
    and smartphones

My Service for fast straightforward support.

From setting up your e-mail to installing printers or optimising computers. Our My Service experts can help with any technical issues. As part of an attractive subscription or single service.

 

 


We protect your computer


Hackers, phishing, Trojans: if you surf in the Internet you must ensure that your device is protected from unauthorised access.
We check your PC, install the right software, perform the necessary settings and provide tips for secure usage.



My Service security package

Free for My Service subscribers


  • Check and adjust security settings
  • Check for any existing malware
  • Update the operating system
  • Update or install anti-virus software for permanent protection
  • Advice and practical tips for secure Internet usage.
  • Plus: 1 year Swisscom Internet Security for free (only for Swisscom Internet customers)

for Mac and Android devices

CHF80.—
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}

for Windows PCs

CHF160.—
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}







Advice and tips

✓ 

For your home network and all devices like computers, notebooks, TVs, smartphones etc.

✓ 

For software like Office programs and mobile apps


Maintenance & setup

✓ 

On computers, tablets, printers, smartphones etc.

✓ 

For e-mail accounts (e.g. Outlook) on computers and smartphones

✓ 

On anti-virus programs, firewalls and e-mail encryption


Technical support

For software and
data security

For using programs
and data

For solving technical
problems




My Service offers


🐧

My Service

Without subscription

Standard subscription

Plus subscription

Premium subscription

   

 

For small households, incl. regular support

For small families and small offices, incl. regular support

For anyone who regularly uses on-site support

📞 Telephone
support

Time-based

Included

Included

Included

🛍 Support in a
Swisscom Shop

Time-based (for smartphones and tablets)

Included (for smartphones and tablets)

Included (for smartphones and tablets)

Included (for smartphones and tablets)

🏡 Support at
your home

✓ Time-based billing

✓ Plus call-out fee CHF 80.-

✓ Time-based billing (CHF 40.- per 15 min)

✓ Free call-out (worth CHF 80.-)

✓ Time-based billing (CHF 40.- per 15 min)

✓ Free call-out (worth CHF 80.-)

✓ Included

✓ Free call-out (worth CHF 80.-)

💻 Ongoing service optimisation 

-

Included for 1 PC*

Included for up to 3 PCs*

Included for up to 5 PCs*

  Price

CHF 40.- per 15 minutes

CHF 19.-/mth

CHF 29.-/mth.

CHF 69.-/mth

   

Get support

Order

*My Service offers help programmes to check your computer for weak points and automatically remedy minor problems.



Telephone advice:

Mon – Fri: 8 am – 9 pm, Sat: 8 am – 5 pm


We will be happy to work with you to find a solution for your problem. Please send us the contact form. We will call you as soon as possible. Or call us at the number 0800 822 830.




Interview with a My Service expert

Which questions are you asked daily?

Customers need help to set up their e-mail account, install a printer or because they’ve received an error message. The topics are very varied.

 

How do you solve customers’ problems?

If I can, I access the customer’s PC per remote maintenance. Customers are amazed when they see me controlling their mouse and intervening directly for the first time. They can sit back and watch me solve the problem.



Domenik

Age: 26 years

Worked with the My Service hotline since: March 2013

Hobbies: Travel, cinema, tinkering with PCs, spending time outdoors


Do you recall a particularly tricky case?

No, nothing specific. But it happens all the time, just when I think I’m close to finding the solution – something unexpected suddenly turns up. That can be quite a challenge. Then customers are all the happier when I hit on the solution – and so am I.

 

What do you enjoy most about your job?

The variety of the cases that I deal with every day. And the sincere gratitude of our customers. A lot of the time it’s just a little thing, but one that has brought customers to the brink before they come to us.

 

Do you have a hot tip for our readers?

The importance of Internet security is often underestimated. Many people think they’re too unimportant to be the target of data misuse. But it's vital to use secure passwords, update your virus protection regularly and always perform operating system updates. It’s not possible to ensure one hundred percent security, but these few steps can reduce the risks.

Appointment in a Swisscom Shop

Would you like to personally discuss your smartphone or tablet issue with an expert? Make an appointment in a Swisscom Shop near you.




Legal notice


My Service terms and conditions (PDF, 107 kB)

  • The minimum contract term of the My Service subscription is 12 months.
  • A Fair Use Policy (FUP) applies: See offer terms and conditions for details.
  • The security check/performance optimisation and support for every additional computer costs CHF 10.–/mth.
  • Support over the phone is per remote access on your devices.
  • Additional costs may be incurred for the procurement of required devices (e.g. external hard drives) or services (e.g. online back-up services).
  • Swisscom Shops offer only smartphone and tablet services.



My Service overview

All services in detail

Find out more

Online Support

Manuals, tips, current fault information and free test and help programmes.

Go to help

Check PC

Click 'Start PC Check' to check your computer, followed by 'run'. The check only takes a minute.

Start PC Check

Service PC

Carry out small PC maintenance jobs on your own. Download the free PC Assistant to your computer.

Install PC Assistant