You can find your bills, personal data, subscriptions and products in the Swisscom Customer Center.
Phone support is available
For administrative enquiries our phone support is available: Mon - Sat 07:00 - 20:00/ Closed on Sundays.
To manage your products and data online, you can log into the Customer Center.
Manage your products, bills, personal/business data and passwords - quickly and independently of Swisscom Shops and customer service.
Fixed network telephony
- Manage unwanted calls or block advertising calls (e.g. call center)
- Reroute telephone or switch off rerouting
- Set up rerouting in case of interruption
- Switch on simultaneous ringing
- Change or delete telephone directory entry (local.ch)
- Manage device
- Adjust COMBOX® settings
- Switch COMBOX® on or off
- Forgotten/Change COMBOX® PIN
- Listen to COMBOX® voice messages
The most popular features of the Customer Center as an app.
If you wish to manage your business mobile (with a NATEL® go subscription) in the My Swisscom Customer Center, proceed as follows:
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Login
Log into the My Swisscom Customer Center with your existing residential customer Swisscom login.
Add product
Go to “Add product or service” > “Additional products”.
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Registering a business product
Then scroll down to the “Business products” area. Under “Register new business mobile”, click Register.
Enter number
Enter the mobile number associated with your NATEL® go subscription and click Continue.
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Receive code
A code will be sent by SMS to the mobile number entered. Enter the code and click Continue. (If the prompt “Provide ID” appears, simply ignore it and continue.)
Registered
Your telephone number is now registered in your My Swisscom Customer Center. You will find it on the homepage under “Business products and services” > “All business products”.
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Done
You can now manage your mobile in the My Swisscom Customer Center.
Why don't I see all/the right products in the Customer Center?
How can I create a login for an employee?
Support
Contact
Do you have questions concerning our products?
We will help you via telephone or chat.