Troubleshoot fixed network problems      

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If you are experiencing problems with your fixed access line, check your connection online and follow our suggested solutions in My Swisscom.

Check your connection online     

Not able to make or receive calls on your fixed-line phone? Reboot your router. If the problem persists, check your connection. The automatic technical assistance in My Swisscom will help you with this.

We will also inform you about current faults and maintenance work at or via the My Swisscom App.

Help from the Swisscom Community

Know more together: Our community with over 10,000 active users will be happy to support you.