Device repairs at Swisscom
Broken mobile phone, tablet or laptop? Bring the device you bought from us to your nearest Swisscom Shop, and we will send it in for you. Our certified partners will check the damage and repair it with original manufacturer parts.
Sell instead of repairing
With Swisscom Buyback you can trade in your old smartphone for credit on your next Swisscom bill, have the value conveniently paid out by bank transfer or receive a discount on your next smartphone.
Screens, cases, water damage/other damage
- Certified service engineers and original spare parts, ensuring that the manufacturer's guarantee remains valid
- A 6-month repair guarantee
- Free replacement device during the repair
We reset your device during repairs and your data will be lost.Therefore,
back up all data before you send your device for repair.
Where do I find the nearest Swisscom Shop?
You can return your device for repair in these Swisscom Shops
| Repair Center at Swisscom Shop |
|---|
| Biel Bienne Neuengasse(opens in new tab) Neuengasse 48 2502 Biel/Bienne Opening hours Saturday: 09.00–17.00 Sunday: Closed Closed on public holidays Book an appointment at the Repair Center(opens in new tab) |
| Fribourg(opens in new tab) av. de la Gare 22 1700 Fribourg Opening hours Friday: 09.00–20.00 Saturday: 08.30–16.00 Sunday: Closed Closed on public holidays Book an appointment at the Repair Center(opens in new tab) |
| Genève Rive(opens in new tab) rue de Rive 3 b 1204 Genève Opening hours Saturday: 09.00–18.00 Sunday: Closed Closed on public holidays Book an appointment at the Repair Center(opens in new tab) |
| Lausanne Haldimand(opens in new tab) rue Haldimand 18 1003 Lausanne Opening hours Saturday: 09.00–17.00 Sunday: Closed Closed on public holidays Book an appointment at the Repair Center(opens in new tab) |
| Lugano(opens in new tab) via Pietro Peri 8 6900 Lugano Opening hours Thursday: 09.00–19.00 Friday: 09.00–18.30 Saturday: 09.00–17.00 Sunday: Closed Closed on public holidays Book an appointment at the Repair Center(opens in new tab) |
| Luzern Bahnhofstr.(opens in new tab) Bahnhofstr. 5 6003 Luzern Opening hours Saturday: 09.00–17.00 Sunday: Closed Closed on public holidays Book an appointment at the Repair Center(opens in new tab) |
| St. Gallen Neugasse(opens in new tab) Neugasse 26 9000 St. Gallen Opening hours Thursday: 09.00–20.00 Friday: 09.00–18.30 Saturday: 09.00–17.00 Sunday: Closed Closed on public holidays Book an appointment at the Repair Center(opens in new tab) |
| Wintherthur Stadthaus(opens in new tab) Stadthausstr. 14 8401 Winterthur Opening hours Thursday: 09.00–20.00 Friday: 09.00–18.30 Saturday: 09.00–17.00 Sunday: Closed Closed on public holidays Book an appointment at the Repair Center(opens in new tab) |
Further help
Problems with reception are often the result of limited or no network coverage. Check the coverage at your location on the network coverage map.