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Fix mobile phones

Problem with your mobile?

Swisscom provides quick, professional help.
Either online or in the Swisscom Shop, we can show you how and where your problem can be optimally dealt with most quickly.

1How can we help you?

  • Damaged display
  • Water damage
  • Damage to the casing
  • Software problem
  • Reception problem
  • Other issues

2Your option

Recommended

Swisscom Shop repair service

Bring your defective device to the Swisscom Shop. It will be checked and sent for repair if necessary.

Good reasons to use the Swisscom repair service:

Free replacement while your device is in for repair

Repair carried out by certified service engineer

6 months’ guarantee on the repaired device

Only original spare parts

Manufacturer’s warranty is not affected






Recommended

Swisscom Shop repair service

Bring your defective device to the Swisscom Shop. It will be checked and sent for repair if necessary.

Good reasons to use the Swisscom repair service:

Free replacement while your device is in for repair

Repair carried out by certified service engineer

6 months’ guarantee on the repaired device

Only original spare parts

Manufacturer’s warranty is not affected






Recommended

Swisscom Shop repair service

Bring your defective device to the Swisscom Shop. It will be checked and sent for repair if necessary.

Good reasons to use the Swisscom repair service:

Free replacement while your device is in for repair

Repair carried out by certified service engineer

6 months’ guarantee on the repaired device

Only original spare parts

Manufacturer’s warranty is not affected






Get a diagnosis in the Swisscom Shop

In the Swisscom Shop, we can test your mobile for possible fault causes and send it for repair if necessary.






Recommended

Check network coverage

Problems with reception are often linked to insufficient network coverage. Check the coverage at your location on the following map.

Diagnose in the Swisscom Shop

In the Swisscom Shop, we can test your device for possible fault causes and send it for repair if necessary.

 

It is possible that your location is currently affected by a fault.

 

> Display current faults






Diagnose in the Swisscom Shop

In the Swisscom Shop, your device will be tested and sent for repair if necessary.