Mobile phone & display repairs at the Swisscom Repair Center

At the Swisscom Repair Center, our certified technicians will quickly repair your mobile phone in a way that is environmentally friendly and includes a manufacturer's warranty. Choose from a range of options for broken screens, water damage and software errors to get your device up and running again in no time. 

Screens, cases, water damage/other damage

  • A rapid repair service (usually within 24 hours at the Repair Center and 2 hours with our Express service)
  • Certified service engineers and original spare parts, ensuring that the manufacturer's guarantee remains valid
  • A 6-month repair guarantee
  • For Apple iPhones and Samsung smartphones (To price list)

Other issues/software problems

  • Rectify the fault at home
  • Free and simple
  • The Picea app helps you to diagnose the cause
  • E.G. For software or reception issues

Sell instead of repairing

With Swisscom Buyback you can trade in your old smartphone for credit on your next Swisscom bill, have the value conveniently paid out by bank transfer or receive a discount on your next smartphone.

Sell your old phone(opens in new tab)

Find a Swisscom Repair Center

Bring your smartphone (iPhone, Samsung) to one of the 11 Swisscom Repair Centers and have the device repaired directly on site. No Repair Center nearby? Device not on the price list? Go to your nearest Swisscom Shop and have your device sent in for repair.

During certain smartphone repairs, your device will be reset and your data may be lost. You should therefore back up all data before you send your phone for repair.

Repair Center at Swisscom Shop
Opening hours
Repair appointment
Basel Marktplatz(opens in new tab)
Marktplatz 11
4001 Basel

Monday till Wednesday: 09.00–18.30
Thursday & Friday: 09.00–19.00
Saturday: 09.00–18.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center(opens in new tab)
Bern Bubenbergplatz(opens in new tab)
Bubenbergplatz 17
3011 Bern
Monday till Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center(opens in new tab)
Biel Bienne Neuengasse(opens in new tab)
Neuengasse 48
2502 Biel/Bienne
Monday till Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center(opens in new tab)
Fribourg(opens in new tab)
av. de la Gare 22
1700 Fribourg
Monday till Thursday: 09.00–19.00
Friday: 09.00–20.00
Saturday: 08.30–16.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center(opens in new tab)
Genève Rive(opens in new tab)
rue de Rive 3 b
1204 Genève
Monday till Friday: 09.00–19.00
Saturday: 09.00–18.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center(opens in new tab)
Lausanne Haldimand(opens in new tab)
rue Haldimand 18
1003 Lausanne
Monday till Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center(opens in new tab)
Lugano(opens in new tab)
via Pietro Peri 8
6900 Lugano
Monday till Wednesday: 09.00–18.30
Thursday: 09.00–19.00
Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center(opens in new tab)
Luzern Bahnhofstr.(opens in new tab)
Bahnhofstr. 5
6003 Luzern
Monday till Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center
St. Gallen Neugasse(opens in new tab)
Neugasse 26
9000 St. Gallen
Monday till Wednesday: 09.00–18.30
Thursday: 09.00–20.00
Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center(opens in new tab)
Wintherthur Stadthaus(opens in new tab)
Stadthausstr. 14
8401 Winterthur
Monday till Wednesday: 09.00–18.30
Thursday: 09.00–20.00
Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center(opens in new tab)
Zürich Füsslistr.(opens in new tab)
Füsslistr. 6
8001 Zürich
Monday till Friday: 09.00–20.00
Saturday: 09.00–18.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center(opens in new tab)
Repair Center at Swisscom Shop
Basel Marktplatz(opens in new tab)
Marktplatz 11
4001 Basel

Opening hours Monday till Wednesday: 09.00–18.30
Thursday & Friday: 09.00–19.00
Saturday: 09.00–18.00
Sunday: Closed
Closed on public holidays


Book an appointment at the Repair Center(opens in new tab)
Bern Bubenbergplatz(opens in new tab)
Bubenbergplatz 17
3011 Bern

Opening hours Monday till Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays


Book an appointment at the Repair Center(opens in new tab)
Biel Bienne Neuengasse(opens in new tab)
Neuengasse 48
2502 Biel/Bienne

Opening hours Monday till Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays


Book an appointment at the Repair Center(opens in new tab)
Fribourg(opens in new tab)
av. de la Gare 22
1700 Fribourg

Opening hours Monday till Thursday: 09.00–19.00
Friday: 09.00–20.00
Saturday: 08.30–16.00
Sunday: Closed
Closed on public holidays


Book an appointment at the Repair Center(opens in new tab)
Genève Rive(opens in new tab)
rue de Rive 3 b
1204 Genève

Opening hours Monday till Friday: 09.00–19.00
Saturday: 09.00–18.00
Sunday: Closed
Closed on public holidays


Book an appointment at the Repair Center(opens in new tab)
Lausanne Haldimand(opens in new tab)
rue Haldimand 18
1003 Lausanne

Opening hours Monday till Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays


Book an appointment at the Repair Center(opens in new tab)
Lugano(opens in new tab)
via Pietro Peri 8
6900 Lugano

Opening hours Monday till Wednesday: 09.00–18.30
Thursday: 09.00–19.00
Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays


Book an appointment at the Repair Center(opens in new tab)
Luzern Bahnhofstr.(opens in new tab)
Bahnhofstr. 5
6003 Luzern

Opening hours Monday till Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays


Book an appointment at the Repair Center(opens in new tab)
St. Gallen Neugasse(opens in new tab)
Neugasse 26
9000 St. Gallen

Opening hours Monday till Wednesday: 09.00–18.30
Thursday: 09.00–20.00
Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays


Book an appointment at the Repair Center(opens in new tab)
Wintherthur Stadthaus(opens in new tab)
Stadthausstr. 14
8401 Winterthur

Opening hours Monday till Wednesday: 09.00–18.30
Thursday: 09.00–20.00
Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays


Book an appointment at the Repair Center(opens in new tab)
Zürich Füsslistr.(opens in new tab)
Füsslistr. 6
8001 Zürich

Opening hours Monday till Friday: 09.00–20.00
Saturday: 09.00–18.00
Sunday: Closed
Closed on public holidays


Book an appointment at the Repair Center(opens in new tab)

Free fault rectification at home

Diagnose faults with an app

The Picea app checks your device for faults.

  1. Install the Picea app.
  2. The app analyses your device and helps you to rectify faults.

The Picea app checks your device for faults.

  1. Scan the QR code.
  2. Install the Picea app.
  3. The app analyses your device and helps you to rectify faults.

No reception? Check your mobile network coverage

Problems with reception are often the result of limited or no network coverage. Check the coverage at your location on the network coverage map.

To network coverage map(opens in new tab)