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The My Service Experts can set up your new laptop for secure, worry-free working, installing your software and settings and getting your device ready to use – as a convenient package or a flexible individual service.
the hotline PC help package
For computers, laptops, printers and smart homes
For 1 user
Remote access support
Access services up to 12 times per year
6 months free*
The first year costs just CHF 60.– (instead of 120.–)
everything also available as an individual service on the hotline.
Supported initial start-up
Advice and installation for additional standard software
such as MS Office applications and others (max. 2)
Set up online storage for your photos, data and videos
Advice and installation of antivirus software
One-off charge: just 80.– instead of 160.–**
Duration: 60 minutes
All services are carried out immediately via remote access by our My Service experts on the phone.
* If you buy a laptop from Swisscom and take out a My Service Computer Basic package (CHF 10.–/month) at the same time, we will give you the first 6 months of the My Service Computer Basic package for free. Thereafter, the package costs CHF 10.–/mth and can be cancelled with 2 months' notice to the end of the month.
** The comparison price is calculated from the average time required for these services and the standard price that normally applies (CHF 40.–/15 min.).
Enjoy more relaxed surfing from now on with Swisscom. The new Easy Cyber Insurance service supports customers who are victims of online crime, such as cyberbullying and cyber attacks. Comprehensive Internet legal expenses insurance.
Misuse of credit card details
Data recovery and virus removal
7.90/mth per household*
For more information go to swisscom.ch/easyinsurance(opens in new tab)
* Only for private individuals.
Back up your photos, videos and data outside your devices in the cloud. If you lose your phone or your laptop gets damaged, your data is safe in the cloud. You can access it any time from any device, anywhere in the world.
Backups on Swiss servers
Free Swiss online storage for photos, videos and other files
Create and share albums
View photos on Swisscom blue TV
As a Swisscom customer, you have access to a full range of additional services. Find the right service to support you with your products and devices.