What you need to know about the offers
Offer terms
- Identity Security and Internet Security can be subscribed to separately or together as blue Security & Service S, M or L.
- A subscription to the Service(s) requires a fixed-line network or mobile subscription with Swisscom and activated access to the Swisscom Customer Center.
- Usage of the sofware requires that the end device in question meets the system requirements: Windows 7 (SP1), Windows 8.1, Windows 10, Windows 11 / macOS 10.15 (Catalania) or higher / iPhone iOS 14 or higher / Android 7.0 or higher.
- Internet Security and Identity Security (or the blue Security & Service S if both services are purchased) are billed monthly on the customer's Swisscom invoice.
- The services can be terminated by either party at the end of any month, subject to a notification period of two months. If the customer has subscribed to both services (blue Security & Service S), he/she also has the option to cancel just one of the two services.
Installing My Security (app) – essential
Find out more here about how to install Swisscom security apps on your mobile phone / computer and solve problems:
- Help-page
- Help from My Service experts (with costs)
- Help from the Community(opens in new tab)
New app: My Security brings together Internet Security and Identity Security
I have not yet installed the Internet Security and Identity Security apps on my devices:
Swisscom now provides Internet Security and Identity Security in a single app. You only need the My Security app.
I have already installed the Internet Security and Identity Security apps on my devices:
If you have already installed these products on your devices, you will get an automatic update. Once all the services in My Security app are activated, you can delete or uninstall the Internet Security app.
Is there a minimum contract period for blue Security & Service S, M and L?
No, blue Security & Service S, M or L can be cancelled at any time.
If you want to cancel the package and all the products included in it, just click the cancellation link on the dashboard under My Security and follow the steps displayed. If blue Security & Service S, M or L and thus Identity Security is cancelled, it will longer be possible to access the stored passwords; these must therefore be exported in advance or saved in a different way. The protection lapses immediately upon termination.
Can blue Security & Service S, M and L be changed at any time?
Yes, you can switch between services at any time.
Since blue Security & Service S is included in all packages, you do not need to do anything with the installed app. Protection is still guaranteed.
Can individual products not included in blue Security & Service S, M and L be continued?
- All products in blue Security & Service S, M and L can also be continued separately. Please note that the price benefit does not apply in this case.
- The My Service M/L package included in blue Security & Service M/L cannot be ordered separately. However, you can choose a My Service All-In or basic package as an alternative.
- Please ensure that you save or write down the passwords stored in Identity Security before the product is cancelled. Once the product is cancelled, you will no longer have access to these passwords.
When does Identity Security start protecting my identity?
- You will receive an email with a link after entering the email address. Click the confirmation link to activate the protection.
- Download the app on your mobile device or as a desktop version via My Swisscom.
- You can enter up to 10 email addresses, credit card numbers and additional sensitive data at a time; these are monitored around the clock (via web monitoring by F-Secure).
- Your digital identity and thus your sensitive data are immediately protected and monitored after the app is installed and the data stored. You will receive a notification by email immediately in the event of misuse.
What happens to my data with Identity Security and how well is it protected?
- The encryption and decryption of the data stored in the app takes place exclusively on your own device.
- Swisscom cannot identify or recover your data if you no longer have the master password or recovery key (generated from the app).
What software does Swisscom use for protection?
Swisscom licenses Identity Security and Internet Security from F-Secure – a multi-award-winning anti-virus software.
- Bluewin e-mail with free spam filter and up to 5 addresses
- My Swisscom Assistant for free help with computer settings
- Swisscom Academy for a better understanding of the digital world
- Swisscom Repair Center for fast mobile phone repairs, including warranty
- Pay for apps, tickets and films through your mobile phone bill with Swisscom Pay