Ready for the customer experience

Sales & Services

Support you can trust

Our primary goal is to find the right solution for our residential and business customers. We want to wow them whenever they request our professional and individual support and advice. In short, you are responsible for ensuring that we live up to our claim of being the number 1 for service in this area.

What you do is who we are.

Working here

Account Managers

Area Sales Managers

Bid Manager

Business Development Manager

Call Center Agents (inbound/outbound

Channel & Partner Sales Managers

Complaint Managers

Customer Care Supervisors

Customer Relationship Managers

Customer Service Agents & Managers

Customer Supporters & Consultants

Deputy Shop Managers

Direct Sales Agents

Engagement Managers

Escalation Managers

Field Service Managers

Key Account Managers

Partner- & Alliance Managers

Portfolio Manager

Sales Development Manager

Sales & Product Managers

Sales Consultants

Sales Supporters

Sales Agents & Managers

Service Center Supporters

Solution Sales Agents & Managers

Specializes Sales Agents & Managers

Swisscom Shop Managers

Technical Specialists

Wholesale Assistants & Managers

An insight into our work

In Sales & Services, we are out to impress with amazing Swisscom products, competent sales advice and support, and a first-class service.

blue Entertainment

Shop Experience

Customer Care

B2B Sales

SME partner programme

Pre-Sales

Switzerland sees blue

Swisscom blue is our comprehensive entertainment offering across all digital touchpoints. From the small to the big screen. blue TV at home, in hotels, in care homes or in one of our blue Cinemas: blue takes the customer experience to the next level. Did you know we are developing blue all the time? Watch this space …

One name for TV,
streaming, cinema, gaming

blue TV in care homes (de) (1:59)

blue TV for hotels

Case study

Inspiration up close

In our Swisscom Shops, we provide space for inspiration, service and personal advice; bringing the exciting opportunities digitisation offers to life. For our SME customers too. With our specific expertise and innovative products and services, such as Smart Home/Life, blue TV and myCloud. What’s more, our sales experts also support customers on their digital transformation journey.

Our Shop concept

Afroditi Papadimas · 6 min

Best Customer Experience

We guarantee greater satisfaction and offer a best-in-class experience for business and residential customers. We resolve issues quickly and easily – in person or on the phone, supported by data and artificial intelligence. The goal: to continue to be a model company for customer centricity and customer service.

Voice recognition hotline (de)

Connected by B2B Sales

We simplify the digital transformation journey for SMEs and corporate customers: in the first step, our sales employees work with the customers to identify their main requirements. As part of the Swisscom sales network, they create a company-specific package of integrated ICT solutions. We aim to create sustainable customer relationships and trust in the opportunities of the networked world.

Insights: digital congestion (de)

IT Services
for retail

IT Services
for humanity

IT Services
for insurance

Sustainable partnerships

Our distribution network of more than 3,000 partners means we can offer a local service for our end customers, giving them quick and easy access to our products and services. Our Partner Team is responsible for ensuring efficient processes and targeted partner development through regular training and key account management, among other things. Our aim is to ensure a sustainable partner eco-system in the ICT market for a common digital future.

Partner testimonial (de)

Michael Sahli, Net26

Partner testimonial (de)

Simon Amstutz, ComDataNet Ltd.

Ready for Swisscom

Familiarise yourself with our working environment and the application process.
What you do is who we are.

Why Swisscom

Your application

Stay informed

Connect with our opinion leaders on LinkedIn.

Christina Hirsch

Head of Shops & Retail

Lukas Bigler

Head of Enterprise Sales & Services

Keep in touch

Are you inspired by our projects and areas of focus? Grow your network and help us shape tomorrow.

Loukas Voudouris

Talent Acquisition Manager

Aleksandra Žmiko

Talent Acquisition Manager

Or connect with us in another way:

Contact our recruitment team

Our events

getIT Insights – Insights for you

Careers for you

Explore all the career opportunities on offer and find out which is the best fit for you.

Ready for innovation

Engineering & Technology

In Engineering & Technology, it’s all about the latest technologies, current trends, and agile methods. And about you of course.

Here, you will gain an insight into the diversity of our IT projects. You will also find current vacancies in this area.

More about this career
Ready for digitisation

Business & IT Consulting

In Business & IT consulting, it’s all about the digitisation of our business customers. You could eventually become a Product or Process Manager, IT Project Manager or Consultant.

Here, you will gain an insight into our main areas of focus. You will also find current vacancies in this area.

More about this career
Ready for business

Corporate Functions

In Corporate Functions, you are a partner to our business units, specialising in subjects such as Sustainability, Marketing and Communication, Strategy, Finance or HR.

Here, you will gain an insight into the diversity of a large corporation. You will also find current vacancies in this area.

More about this career

Careers
Working at Swisscom
getIT Insights
Education & study
Jobs