From 1 March 2023, Swisscom is retiring the Swisscom Home app and its dedicated smart home solution. In this way, Swisscom is simplifying its app portfolio and combining Internet services in a single app. You can now find all the important features and settings for your Internet, WLAN and device set-up in My Swisscom (app and Web).
Customers who use the Home app will be informed by e-mail and in the Home app itself.
You can now adjust almost all Internet and WLAN settings in the My Swisscom app:
Due to declining user numbers and more popular cloud solutions, the central storage function (NAS) will, from 1 March 2023, no longer be offered through the Internet-Box USB port. However, it is still possible to operate an NAS solution (separate device) from a third-party provider in the home network. You can also use the Swisscom myCloud online storage.
After the feature has been deactivated, please remove the USB drive from the Internet-Box.
You won’t be able to use the Home app for your smart home devices from 1.3.2023. The rules and scenes functions will not be available from this date either. You should use the smart home apps provided by the device manufacturers and store any scenes and rules you use there instead.
In the future, following a firmware upgrade, you will be able to control your Smart Switch with the myStrom app. If you have connected your Swisscom Smart Switch, it will be possible in the coming weeks to update the Smart Switch in the Home app to make it compatible with myStrom. Connected Smart Switches will be updated automatically shortly before the retirement date at the very latest.
You can check whether your Swisscom Smart Switch has the necessary firmware version installed (2.0.4 or higher) in the Home app. To do this, open the Smart Switch settings and select “Device information”.
How it works:
Alternatively: update the firmware manually
If you have never used your Smart Switch or it was not connected in the weeks before the Home app shutdown, you will find a link here to install the firmware via the Smart Switch web portal from 1.3.2023. After that, you will be able to use the Smart Switch via the myStrom app.
You won’t be able to use the Home app to control a Swisscom TV-Box from 1.3.2023. The programmed Smart Home colour buttons will no longer function either (e.g. Smart Home scene). You can still switch the TV-Box on or off and control it with the blue TV app.
The manufacturer of the QBee camera stopped maintaining the product some time ago. For this reason, it will not be possible to control the QBee camera with the manufacturer app. Once the Home app has been retired, the QBee camera will no longer be supported by Swisscom either. Current Qbee camera users will receive an offer from Swisscom at the start of 2023 with the option to purchase a new camera model at a reduced price. This can be controlled via the manufacturer’s app.
You will not be able to control your Smart Home devices using the Swisscom Voice Assistant from 1.3.2023. Advanced voice assistant features, such as router settings, myCloud, blue News and Spotify will also be discontinued. The features for controlling the TV (including YouTube and weather) will remain.
You can deactivate the voice assistant directly in your TV settings or switch off the microphone on the Swisscom Box with the toggle switch. In the future, you will be able to see the voice assistant transcripts in My Swisscom (web).
From March 2023, the Copy contacts feature will be available with an Internet-Box 2, 3 and 4 in My Swisscom.
You can set up your Swisscom devices such as an Internet-Box, WLAN-Box or Swisscom Box in the My Swisscom app. For the Internet-Box and WLAN-Box, go to: My products > Internet > Instructions for set-up. To set up your Swisscom TV-Box, go to: To set up your Swisscom TV-Box, go to: My products > TV > Set-up TV-Box