Swisscom has deactivated the Home app and Smart Home controls. You can now find the features and settings for your Internet, WLAN and device set-up in My Swisscom (app and web). In the future, you will be able to control your Smart Home devices using the individual manufacturer apps.
You can now adjust almost all Internet and WLAN settings in the My Swisscom app:
Due to declining user numbers and more popular cloud solutions, the central storage function (NAS) will no longer be offered through the Internet-Box USB port. However, it is still possible to operate an NAS solution (separate device) from a third-party provider in the home network. You can also use the Swisscom myCloud online storage. Users of the NAS function will be contacted personally with a myCloud offer by 01.03.2023.
After the feature has been deactivated, please remove the USB drive from the Internet-Box.
You can no longer use the Home app to control your Smart Home devices. The rules and scenes functions will not be available either. You should use the smart home apps provided by the device manufacturers and store any scenes and rules you use there instead.
You can no longer use the Home app to control your Swisscom TV-Box. The programmed Smart Home colour buttons will no longer function either (e.g. Smart Home scene). You can still switch the TV-Box on or off and control it with the blue TV app.
The manufacturer of the QBee camera stopped maintaining the product some time ago. For this reason, it will not be possible to control the QBee camera with the manufacturer app. Once the Home app has been retired, the QBee camera will no longer be supported by Swisscom either. As a replacement, we are offering a discount on the Arlo XL Essential Spotlight Camera. The offer is only valid in February and when you return your Qbee camera to the shop. If you have not yet been contacted personally, you will receive details of the offer in your local shop.
You can no longer control your Smart Home devices using the Swisscom Voice Assistant. Advanced voice assistant features, such as router settings, myCloud, blue News and Spotify will also be discontinued. The features for controlling the TV (including YouTube and weather) will remain.
You can deactivate the voice assistant directly in your TV settings or switch off the microphone on the Swisscom Box with the toggle switch. In the future, you will be able to see the voice assistant transcripts in My Swisscom (web).
If you have an Internet-Box 2, 3 or 4, the “Copy contacts” feature is now available in My Swisscom.
You can set up your Swisscom devices such as an Internet-Box, WLAN-Box or Swisscom Box in the My Swisscom app. For the Internet-Box and WLAN-Box, go to: My products > Internet > Instructions for set-up. To set up your Swisscom TV-Box, go to: To set up your Swisscom TV-Box, go to: My products > TV > Set-up TV-Box