If you have mislaid your bill or paying-in slip, you can always find it in the Customer Center.
You will usually receive a paper bill in the middle of the month. You can view your bill in the Swisscom Customer Center and the My Swisscom app from the 6th of the month. It is possible that your bill may be a few days late.
It is also possible that from now on, you will only receive your paper bill every 2 months. In that case, you will find a notice to this effect on the reverse of your last monthly bill.
For sustainability reasons, paper bills for subscription fees below CHF 100 are sent every two months. These billing cycles are automated. Therefore, it is not possible to switch to two-monthly billing manually.
If you think your bill is incorrect, that is, if you think it is higher or lower than usual, there may be a number of reasons for this.
If you changed your subscription during the month, the subscription charges will be split on a pro rata temporis basis. For example, if you change your subscription on the 24th of the month, the old subscription will be charged from the 1st to 24th of the month and the new subscription from the 25th until the end of the month:
Administration expenses, such as reminder or unblocking fees:
The first reminder in a 12-month period is free of charge if the bill is paid by the date specified. If payment is not received within the period specified in the reminder letter, the reminder fee will be charged on the subsequent bill. For each subsequent reminder, will be charged up to CHF 30.–. If your phone needs to be unblocked, Swisscom charges an unblocking fee of CHF 40.– on the subsequent monthly bill.
Overview of fees.
Swiss Post fees:
Swiss Post charges a fee for any payments made over the post office counter. The charge depends on the bill amount and is at least CHF 0.90 (plus VAT) per payment. If you pay a Swisscom bill at a Swiss Post counter, we add on this charge.
Go to overview of Swiss Post fees.
Please note that this overview of fees does not include VAT: in line with Swiss Federal Tax Administration, Swisscom must apply additional VAT of 7.7% to these fees.
Avoid these fees by paying your bill within the payment period and using the free payment alternatives, such as e-billing, direct debit, Debit Direct or our online options for e-banking payments (Customer Center and/or billing by e-mail).
Based on considerable customer feedback and for sustainability reasons, Swisscom has taken the decision to issue just one bill for all of your products. With a collective bill, you enjoy the following benefits:
As a Swisscom customer, you can pay at many online shops via your mobile bill. For example, apps, music, films or tickets can be paid for easily via the Swisscom bill. Perhaps you have made purchases of this kind in the last month via your mobile bill.