If you have mislaid your bill or paying-in slip, you can always find it in the Customer Center.
You will usually receive a paper bill in the middle of the month. You can view your bill in the Swisscom Customer Center and the My Swisscom app from the 6th of the month. It is possible that your bill may be a few days late.
It is also possible that from now on, you will only receive your paper bill every 2 months. In that case, you will find a notice to this effect on the reverse of your last monthly bill.
For sustainability reasons, paper bills for subscription fees below CHF 100 are sent every two months. If your bill is sent by e-mail, it will be sent on a monthly basis. These billing cycles are automated. Therefore, it is not possible to switch to two-monthly billing manually.
If you think your bill is incorrect, that is, if you think it is higher or lower than usual, there may be a number of reasons for this.
As a Swisscom customer, you can pay at many online shops via your mobile bill. For example, apps, music, films or tickets can be paid for easily via the Swisscom bill. Perhaps you have made purchases of this kind in the last month via your mobile bill.
To save paper, in the future, we will send you your bill by e-mail. You will also be informed when the latest bill is available in the Customer Center.