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Bill overview

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Check your Swisscom bill online, query unusual bill amounts and avoid additional fees.

Find bill

If you have mislaid your bill or paying-in slip, you can always find it in the Customer Center.

Customer Center: New design, new name

Since February, the Swisscom online Customer Center for Residential Customers will have a new look. It has also been rebranded “My Swisscom”.

Bill not received

You will usually receive a paper bill in the middle of the month. You can view your bill in the Swisscom Customer Center and the My Swisscom app from the 6th of the month. It is possible that your bill may be a few days late.


It is also possible that from now on, you will only receive your paper bill every 2 months. In that case, you will find a notice to this effect on the reverse of your last monthly bill.

For sustainability reasons, paper bills for subscription fees below CHF 100 are sent every two months. These billing cycles are automated. Therefore, it is not possible to switch to two-monthly billing manually.

Switching to paperless billing

Do you still receive your Swisscom invoice by post? It is easy to switch your payment method in the “My Swisscom” Customer Center or let us know your request directly by chat.


Change payment method now

Unexpected charges/amount due

If you think your bill is incorrect, that is, if you think it is higher or lower than usual, there may be a number of reasons for this.

You changed your subscription

You have been charged for the following

One combined bill for all of your Swisscom products

Have you paid via your mobile bill?

As a Swisscom customer, you can pay at many online shops via your mobile bill. For example, apps, music, films or tickets can be paid for easily via the Swisscom bill. Perhaps you have made purchases of this kind in the last month via your mobile bill.


More details

Your bill by e-mail

To save paper, in the future, we will send you your bill by e-mail. You will also be informed when the latest bill is available in the Customer Center.



Do you have questions concerning our products?

We will help you via telephone or chat.

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