Internet Guard warns you before you access dangerous websites. This includes websites that pose a malware risk (containing viruses, Trojans or worms etc. that could infect your device) or those that attempt to access your confidential data (phishing) or have fraudulent intent.
Internet Guard provides network-based protection for all Internet users in Swisscom networks (fixed network, mobile network and public or private WLAN). This includes visitors who use the home network as guests and users who surf on Swisscom Hotspots. Internet Guard also protects devices that do not have security software, such as tablets, games consoles or TVs. You don’t have to install anything on your devices to use Internet Guard. However, we do recommend that you also use a suitable anti-virus program for your device, such as Swisscom Internet Security.
Internet Guard does not provide protection if
To find out if you are currently protected, visit a safe test website . If you see the warning “Dangerous website blocked”, you are protected by Internet Guard. If your connection is not protected, you will see the message “Internet Guard is not active”.
Internet Guard issues a warning about dangerous websites that can be accessed without encryption (http). If a website is accessed using encryption (https), it will not display a warning page. Instead, your browser notifies you that the website cannot be accessed or is unavailable.
The service operates on the basis of our own and third-party black lists, which are stored on our domain name server.
In the following cases, Internet Guard may not warn you of a dangerous website.
It is possible that our security provider may class a website as dangerous as a precaution. It is also possible that you may have been forwarded from the safe website to dangerous websites. This is also classed as a risk.
If you know that a website is safe, you can notify us about it using the "Notify us of a safe website" form. Please note, however, that your notification does not automatically mean that a warning will no longer be issued for this website.
Conversely, if you wish to notify us of websites that you believe to be fraudulent (phishing or scams), websites containing malware (viruses, Trojans etc.) or websites that exploit device vulnerabilities, please e-mail us directly at firstname.lastname@example.org.
If your computer has been infected with a virus, you should do two things: first, disconnect your computer from the network immediately and remove any external storage media. Follow a step-by-step disaster recovery plan.
Very few site visits are to dangerous websites that trigger a warning. If you are careful when you surf, you will see warnings very rarely or not at all because you do not access dangerous websites. Internet Guard is also active in the background and reliably identifies any hidden dangers on websites.
If you don’t surf with a browser and use an app instead, this may not show the warning in some cases.
No, Internet Guard recognises the sites you want to surf on, but it does not record individual traffic. There is one exception: if your device is infected by malware that disproportionately increases the frequency of warnings/blocks by Internet Guard and could therefore overload or damage the network and other Internet facilities (e.g. participation in DDoS attacks, phishing attacks, spam, etc.) In such cases, Swisscom will make appropriate contact with you to solve the problem.
Internet Guard does not intervene in your end device’s encrypted transmission to the web service and Swisscom also complies with general data protection regulations.
Internet Guard only warns you about fraudulent and malicious websites. Inappropriate content, such as those relating to weapons, glorification of violence etc., is neither taken into account nor monitored by Internet Guard. However, Swisscom does block websites notified to us by the Swiss Coordination Unit for Cybercrime Control (CYCO) or which have been banned by court order. Internet Guard does not control access to these websites; you cannot override this function and access the site anyway. If you require a filter for categorised, inappropriate content (e.g. pornography, glorification of violence etc.) on individual devices, you can install Swisscom Internet Security.
Internet Guard protects Swisscom customers from Internet dangers. The fewer infected computers or devices our customers have, the better protected our network infrastructure and other as yet unaffected customers will remain. Infected devices can become part of a botnet controlled by cyber criminals. Cyber criminals can use these to launch spam or other attacks on Swisscom or customer infrastructures.