Internet Guard provides basic protection for all Internet users in Swisscom networks* (fixed network, mobile network and public or private WLAN). This includes visitors who use your home network as guests and users who surf on Swisscom Hotspots. Internet Guard also protects devices that do not have security software, such as tablets, games consoles or TVs. You don’t have to install anything on your devices to use Internet Guard. However, we do recommend that you use a suitable anti-virus program for your device in addition.
Internet Guard warns you before you access dangerous websites. This includes websites that pose a malware risk (containing viruses, Trojans or worms etc. that could infect your device) or those that attempt to access your confidential data (phishing) or have fraudulent intent.
Internet Guard protects you when surfing on Swisscom networks*, but not:
We therefore recommend using a comprehensive virus scanner such as Swisscom’s Internet Security in addition. Internet Security can remove viruses from your device and prevent your children accessing websites with unsuitable content. Security software on the relevant device is vital if you wish to customise your computer, use it to surf external networks or protect yourself from malware on CDs, DVDs and USB storage devices. Internet Security includes all the key functions for good, reliable, all-round protection of your computer, tablet or smartphone.
Very few site visits are to dangerous websites that trigger a warning. If you are careful when you surf, you will see warnings very rarely or not at all because you do not access dangerous websites. Internet Guard is also active in the background and reliably identifies any hidden dangers on websites.
If you don’t surf with a browser and use an application instead, this may not show the warning in some cases.
Très peu de visites mènent à des sites dangereux sur lesquels s’affiche l’avertissement. Si vous surfez sur Internet avec prudence, l’avertissement s’affichera très rarement, voire jamais, car vous n’accéderez à aucun site dangereux. Internet Guard est néanmoins actif en arrière-plan et réagit de manière fiable lorsqu’un site web présente des risques.
Par ailleurs, si vous surfez depuis une application et non un navigateur, il se peut que celle-ci n’affiche pas l’avertissement dans certains cas.
Internet Guard offers basic protection for all Swisscom networks* in Switzerland. Internet Guard cannot display warnings if you were surfing on a non-Swisscom network. Other reasons:
If you would like to know whether you are currently protected on the network, click a safe test website. If you receive a warning from Internet Guard, this means that you are currently protected by it. If not, then you are outside the Internet Guard’s protection range.
You can report dangerous websites by sending an e-mail to firstname.lastname@example.org.
We cannot entirely exclude a website being classed by our security provider as dangerous as a precaution. It is also possible for a “safe” website to contain links to dangerous websites.
However, if you are sure the website is safe, or you are the website owner, you can get in touch with our Support team. Please note that this will not guarantee removal of the website warning should our security specialists not share your opinion. If you are a Swisscom web hosting customer you can find help here.
If you want to find out how Internet Guard reacts to a dangerous website, you can access a safe test website. When you do this, you need to be in a network protected by Internet Guard. If this is not the case, you will receive a message from the test website informing you of this.
Internet Guard only warns you about fraudulent and harmful websites. Critical content, such as the glorification of weapons, violence etc., is neither taken into account nor monitored by Internet Guard. However, Swisscom does block websites notified to us by the Swiss Coordination Unit for Cybercrime Control (CYCO) or which have been banned by court order. Internet Guard does not control access to these websites; you cannot override this function and access the site anyway. If you require a filter for categorised, critical content (e.g. pornography, glorification of violence etc.) on individual devices, you can install Internet Security.
To notify us of fraudulent websites (phishing or fraud attempts), websites containing malware (viruses, Trojans etc.) or websites that exploit device vulnerabilities, please e-mail us directly at email@example.com.
You can also report phishing websites to the Swiss Reporting and Analysis Centre for Information Assurance MELANI: https://www.antiphishing.ch/
No, Internet Guard recognises the sites you want to surf on, but it does not record individual traffic. There is one exception: if your device is infected by malware that disproportionately increases the frequency of warnings/blocks by Internet Guard and could therefore overload or damage the network and other Internet facilities (e.g. participation in DDoS attacks, phishing attacks, spam, etc.). In such cases, Swisscom will make the appropriate contact with you to solve the problem. Internet Guard does not intervene in your end device’s encrypted transmission to the web service and Swisscom also complies with general data protection regulations.
Yes, Internet Guard generally also protects you from dangerous websites accessed via an (https) encryption procedure. In this case however, a warning page is not displayed. Your browser notifies you that the website cannot be accessed or is unavailable. This measure is in strict compliance with the protection of privacy intended by this encryption protocol.
Internet Guard protects Swisscom customers from Internet dangers. The fewer infected computers or devices our customers have, the better protected our network infrastructure and other as yet unaffected customers will remain. Infected devices can become part of a botnet controlled by cyber criminals. Cyber criminals can use these to launch spam or other attacks on Swisscom or customer infrastructures.
* Internet Guard will be activated gradually in the course of 2018 and will initially start as a pilot trial on parts of the fixed network.