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Protection from phishing

On this page:
Learn what phishing is, whether phishing e-mails are currently circulating and what to do if you are affected by phishing.

Swisscom related phishing alerts

What is phishing?

Phishing is the term used to describe e-mails (and, more rarely, SMS or calls) that attempt to steal user data, such as passwords, or spread a virus on a computer etc.


For example, a phishing e-mail can be a fake invoice or an attractive offer. It often demands that you take immediate action, asking you to fill out a fake form, click the link to a fake website or open an infected attachment.

Example phishing e-mail
  1. Fake sender address purporting to be from a trusted source.
  2. Message text, in this case without any typos but without any meaningful content or detailed information.
  3. Asks the user to click the link. This will take the user to a phishing site.
  4. Supposedly trusted link, the US Postal Service in this case. The text is deceptive; the actual link takes the user to the phishing site.

You can also read how to identify phishing e-mails in Swisscom Magazine.


If you are suspicious about a URL address, you can check it with the URL checker from Swisscom Internet Guard. Note, however, that a page will only be flagged as dangerous if it has already been blocked or reported as a phishing page by other customers.

More information at iBarry

In the Digital Security section of, the website of the Swiss Internet Security Alliance, you will find even more useful information about phishing – suspicious signs to look out for and what action to take if you have been affected. Swisscom is a member of this Alliance and is committed to reducing potential risks.

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Report a phishing mail

If you receive a suspected phishing e-mail, please report it the following addresses:

  • If you are a Swisscom customer with a Bluewin mailbox: send the phishing e-mail as an attachment to
  • If you are a customer of another provider: send the phishing e-mail as an attachment to
  • Report the received phishing e-mail to MELANI (the Reporting and Analysis Centre for Information Assurance) too.

Your reports will help reduce the number of phishing e-mails that get through to people’s inboxes.



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