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Setting up your Internet connection

Setting up your Internet connection

Establishing an Internet connection

If you are using your Swisscom router for the first or second time, for example after moving house, we recommend you follow the instructions in the user guide that come with the device.

Set up and repair - free help program

The My Swisscom Assistant helps you set up, repair and manage Internet, wireless and e-mail on your computer. Install this free utility and continue to surf worry-free.



After you move house, please bear in mind the following

  • You can only set up your Internet connection on the device again once your new Swisscom telephone connection has been activated.
  • You can set up your Internet connection only for your own telephone connection.
  • So you cannot simply connect your router to a third-party connection.

You have a router from another provider

Follow the user guide that comes with the device.

General settings for external routers on the Swisscom network

Customer Center

Manage your personal data, subscriptions and bills on your own.


My Swisscom Assistant

The worry-free service for your computer


Mobile Set up

Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.


Quick Check

Check up on your own Swisscom services such as TV, Internet, telephone, and email!