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Changing/extending your mobile subscription

On this page:
Adjust your subscription, save money on your mobile phone purchase and donate your old device.

Changing your mobile subscription

It’s easy to change your subscription to inOne mobile go, inOne mobile pro or inOne mobile light. You can switch to a subscription with a higher monthly charge at any time free of charge. A charge for switching will apply in the following examples:


Costs for subscription change

  • If you switch to a subscription with a lower monthly charge in the first 30 days after signing the contract. In this case, you will be charged an extra CHF 150.– on your next Swisscom bill.
  • If you switch to a subscription with a lower monthly charge in the first 6 months after extending your mobile contract and benefiting from a new mobile phone at a discount price. In this case, you will be charged an extra CHF 200.– on your next Swisscom bill.





When can I buy a mobile phone?

You can order a new mobile phone at any time from the Online Shop at a one-off purchase price. If you buy a smartphone at a promotional discount price or pay in instalments, your contract will be extended. You can find out if you are able to extend your contract in the Customer Center.








Purchasing a mobile phone under an existing contract

Swisscom is offering time-limited device deals with subscription extensions.

To order a new mobile phone with your existing contract:

  1. Go to www.swisscom.ch/shop
  2. Select the device you want to buy.
  3. Choose the colour and required storage.
  4. Select ‘with existing subscription’.
  5. Choose whether you want to pay for the device in instalments or at a one-off price.
  6. Click ‘Continue’.
  7. Log in using your Swisscom Login.
  8. f you have more than one telephone number, specify the subscription you wish to extend.
  9. Adjust the subscription to your requirements. The price of the device will depend on your chosen subscription.Depending on your existing subscription, it may not be possible to purchase a new device unless you switch to an inOne mobile subscription. 
  10. Click on ‘Order’.





Sell/donate your old phone

Your old mobile phone is still worth something. You can donate your mobile phone to a good cause through Mobile Aid or enjoy a credit on your invoice – or as a bank transfer – with Swisscom Buyback.






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