Customer Center E-Mail myCloud TV Network status Find a shop Contact
Customer Center E-Mail myCloud TV Network status Find a shop Contact

Basic service provision

Internet and fixed network telephony basic service products

New rules apply for basic service provision from 01.01.2018. Alongside fixed network telephony (IP), access to the Internet with a maximum transmission rate of 10 Mbit/s download and 1 Mbit/s upload is also available. The router for using basic service provision products is provided free of charge. Customers also have the option of having “2 additional phone numbers”.

More information at OFCOM

More information on the transition to IP

Telephony offers including options

Swisscome Line basic

Option: 2 numéros d'appel en plus

Option: Swisscom internet basic

Offer on the internet

Swisscom internet basic

Swisscom Internet basic with Internet-Booster

Surfing and telephony without broadband Internet access

Mobile and satellite solutions

In around two percent of homes DSL broadband Internet access with the required minimum transmission rate is not possible. Non-broadband enabled, wired connections can be found in households in almost all municipalities in Switzerland. There are various options of providing public service Internet access in these homes as well.

If you have any questions, please contact our freephone hotline 0800 800 800.

Mobile solution

Internet access via the mobile network can be set up quickly and easily. The external antenna is installed where reception is best. Swisscom will provide you with the necessary equipment.

Satellite solution

The two-way satellite solution can usually be installed quickly and easily. Swisscom will provide you with the necessary equipment. In some communities, a building permit is required for the installation of satellite equipment. Please enquire about the permit in your community – Swisscom can provide assistance if required.

Previous offers



DSL mini

Two free entries in the public phone directory

Effective from 01.01.2018, all Swisscom residential customers shall be entitled to two free entries in the public phone service directory. If you are interested or have questions about the second entry, please contact Swisscom Directories Ltd: online via or by calling 0848 86 80 86

Continued use of old ISDN phones

Customers with the basic service product Swisscom Line basic and the option for “2 additional phone numbers” receive a special router with an ISDN interface if they wish to continue using their conventional ISDN phone. However, Swisscom discourages the use of ISDN telephones in combination with the new IP fixed network telephony since customers cannot benefit from all the advantages of IP telephony, such as HD Voice. Swisscom cannot guarantee that any device-specific ISDN additional functions and non-telephony ISDN devices, such as alarm systems, will work properly.

Technical specifications

  • All prices in CHF incl. VAT
  • Billing is in CHF 0.10 blocks
  • With Swisscom, you have no call-setup charges



Telephone advice

We are happy to
help you with your
request by phone.

Freephone: 0800 555 155

By customers for customers

Find solutions and communicate with
other customers.