With Simply Digital, you access customer support exclusively via the My Swisscom app or the web-based version. If you submit your request to the hotline or a Shop, you will be referred to your chosen support channel.
If you repeatedly contact us via a support channel that is not included, the option can be deactivated immediately. You settle your bill using digital payment methods (eBill, TWINT, etc.). Simply Digital can be activated or deactivated at the end of each calendar month.