Using myCloud

On this page:
How to install and use myCloud for desktop or as a mobile app, and how to automatically store, share and download your photos, files and videos.

Install myCloud

Download the Desktop and Mobile App

Download the app for your mobile phone or your computer to use myCloud straight from your devices. The app connects your devices directly with the online storage, so your personal files are always synced.

Für den Download der Desktop App öffnen Sie diese Seite auf Ihrem Computer.

Für den Download der Mobile App öffnen Sie diese Seite auf Ihrem Handy.

Connect myCloud with blue TV

  1. Switch on your TV box and go to the apps in the blue TV menu under “Recommended Apps”.
  2. Launch the myCloud TV app. You will then see an 8-digit activation code..
  3. Open in new tab) or launch the myCloud App on your smartphon.
  4. In the setting, click on “Connect to TV”.
  5. Enter the activation code displayed on your TV to connect your myCloud account to your TV.

myCloud Mobile app

Use myCloud on your mobile phone itself and save your photos and videos to your online storage automatically or manually.

Activate the “Automatic Backup” function so that new photos and videos on your phone are continuously backed up to your Cloud storage. You choose if you want to sync photos and/or videos and other albums on your mobile phone.

Please note that your data is only continuously backed up if your mobile device is connected to the Internet.

To check which photos and videos on your mobile phone are already in your myCloud and which are missing, proceed as follows:

  1. In your myCloud, tap the “+” symbol in the top right-hand corner of the “Photos” section to upload new photos and videos.
  2. On an Apple device, you will see the content that is not yet in your myCloud.
  3. On an Android device, first select the “Upload from device” option to see the content that has not been synchronised. The images that are not backed up to myCloud are also marked with a crossed-out cloud icon.

myCloud desktop

Connect your computer directly to your online storage: everything you place in the new folder is stored locally on your device. 

With WebDav, you access your data online. The files are automatically saved on the servers and don't take up any of your computer’s memory. You can see your myCloud files directly in File Explorer (Windows) or Finder (macOS) and edit them there, so you can access the latest version of your data from anywhere. 

How to activate WebDav:

  1. Log in at myCloud Web(opens in new tab) and go to settings. Click on “Activate WebDav”.
  2. Set a password in the new window and click “Save”.
WebDav Passwort neu setzen Screenshot
  1. You will see the network address that you need later to complete the setup. You can also deactivate WebDav or change the password here.
  2. Copy the network address displayed and then follow the setup instructions.
WebDav Passwort neu setzen Screenshot

Selective synchronisation of the myCloud Desktop App lets you choose the folders you want to sync with your computer separately on each device. How it works:

  1. Click on the myCloud symbol in the taskbar.
  2. Click on the three lines top right to get to the settings and select the “Settings” tab.
  3. You will see the folder structure under the “myCloud Folders”.
  4. Folders that you deselect will be deleted from your computer. They are no longer synchronised but remain on
  5. Click the “Apply” button to apply your settings.

The myCloud computer backup automatically and continuously backs up folders and files that you have stored locally on your computer or a connected external hard drive. If you lose your computer, you can restore your backup to a new computer or recover accidentally deleted files. You can also back up multiple devices, allowing you to access your backed-up computer data from anywhere, even with your smartphone or tablet.

myCloud Backup Computer Screenshot

Deleted/overwritten files are sent to the archive instead of the recycle bin. This means you can still restore your archived data for a year.

Once you have installed the myCloud Desktop App, you can launch it and log in with your myCloud account. Proceed as follows to create your first computer backup:

  1. Click on the cloud icon in the bottom right-hand corner of the taskbar and then on the computer icon.  
  2. Now select the folders you want to add under “Add folder”.
  3. Click on “Create backup” to back up your data. 

Share myCloud files

You can send photos, videos and files that you have uploaded to your myCloud quickly and easily to someone else.

  1. Go to your myCloud account and select the content you want to share.
  2. Click on “Share” in the blue navigation bar.
  3. You can now decide whether the recipients are allowed to add their own content to the share. Decide whether you want to protect the link with a password or expiry date.
  4. Copy the link or download the QR code and send it to the intended recipients.


Using in new tab) is the best way is to download individual photos and files from your myCloud account. You can select individual photos/files, entire months or specific albums/folders and then click “Download”.

To download all the data (photos, videos, files and personal data) you have stored on myCloud in one click:

  1. Download myCloud Desktop (as of version 23.34.0) and follow the setup instructions.
    Go to download(opens in new tab)
  2. Open myCloud Desktop and press the menu in the top right corner . 
  3. Click on “Settings”. 
  4. Go to “Export my data” under “My profile”. 
  5. Press the download button.

This backs up all the data on myCloud to your computer - useful if you want to make a full backup or transfer your data to a new device. Keep in mind that the download can take time, depending on the size and number of files. Only start the download with a stable internet connection and make sure the computer stays active to avoid interrupting the download.

Follow the steps below to get a quick overview of the photos and videos you have uploaded to myCloud from
your mobile phone and which are still missing.


  1. Tap the “+” icon in the top right corner of the “Photos” section in your myCloud app to upload new photos and videos.
  2. Now select the option “Upload from device”. 
  3. You will see the photos and videos that are not yet in your myCloud. On Android, photos not yet backed up to myCloud are also marked with the crossed-out cloud icon. 


  1. Tap the “+” icon in the top left corner of the “Photos” section in your myCloud app to upload new photos and videos.
  2. You will see the photos and videos that are not yet in your myCloud.

All data is stored on Swisscom servers in Switzerland and in four different secure data centres. Even the failure of an entire data centre would not lead to a loss of data if we ever experienced technical problems. These precautions mean that your data is always safely stored on your myCloud storage. All the data you store on our myCloud servers is subject to Swiss data protection laws(opens in new tab).

To find your photos quickly, you can use the filter function or search for the photos in the timeline by the date they were taken or by using the “Places” function. This lets you find the location you took your photo using a map. To make it easier to organise your photos and videos, you can add them to albums.

If you can't find files or folders, you can use the search function (magnifying glass symbol in the top right-hand corner) or look in the recycle bin.

When you delete a photo or video, it disappears completely from the album and from the photo area. The contents are moved to the recycle bin where they can be permanently deleted. If you have deleted files in error, you have 30 days to recover them.

With myCloud Safe, you can encrypt your files on your computer for protection before saving them to myCloud. Your data is then only accessible with an additional password and remains secure even if someone should gain access to your myCloud account. myCloud Safe is currently only available on the myCloud Web. 

Open myCloud Safe
In the myCloud Web(opens in new tab), go to ‘Safe’ in the navigation bar and follow the instructions. You must create a password when opening the myCloud Safe. You will also receive recovery codes with which you can open the safe if you forget the password. You must keep these codes safe.

Forgotten your password?
If you have lost the recovery codes, the safe and its contents must be deleted in order to create a new one. Call our hotline or visit a Swisscom Shop. The data stored in the safe cannot be recovered due to the encryption.

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