Procedure in the event of death

On this page:
We are very sorry for your loss and would like to make cancelling or transferring the contract of the deceased as straightforward as possible for you.

Cancelling a contract

The Swisscom contract of a deceased person can be cancelled at any time without incurring fees. The most straightforward option is to complete the online cancellation form. You can also contact us by phone 0800 40 50 60 (from abroad: +41 62 286 12 12) or visit a Swisscom Shop.

Transferring a contract

This gives you the option of taking over the contract of the deceased person and continuing to use the existing services under the same conditions. The telephone number associated with the account would also remain the same.

Mobile subscription

To transfer a mobile contract, we would, for legal reasons, need to see identification in person. To provide this, please take a valid identification document passport, CH-ID, permanent residence permit, temporary residence permit and the death certificate for the deceased into a Swisscom Shop. 

Find Swisscom Shop

Fixed-network telephone, Internet, TV

If you wish to take over a fixed-network contract (including telephone number or also Internet and TV), you can call us on 0800 800 800 or speak to us at a Swisscom Shop.  

Prepaid number

There is no need to cancel prepaid accounts because there is no contract with Swisscom. If you would like to continue using the number, you can have it transferred to your name in a Swisscom Shop. Any remaining credit will also be transferred to you automatically. Please be aware that if you fail to use the card within a 12-month period, the account will be deactivated. 

Find Swisscom Shop

Frequently asked questions on the subject of death

If you need the number for a few more days, you can request a specific date for the cancellation. Should you require this, please do not hesitate to call us on 0800 800 800 or visit a Swisscom Shop.

It will make the cancellation process easier if you can provide a contract number or bill for the deceased. If you don't have these, we can also find all relevant lines and contracts if you provide us with details such as name date of birth and address. It would also help if you have the death certificate to hand and can advise us where to send the final bill. You should, however, still contact us even if you do not yet have the death certificate. You can submit it at a later date, and it is not always required.

We need an official Swiss identification document (passport, ID card or a permanent/temporary residence permit) for the individual to whom the contract is to be transferred. Ideally, you should have the death certificate for the deceased to hand when contacting us, although it can be submitted later. We need it if you are taking over the e-mail address of the deceased.

Yes, you can have existing e-mail addresses transferred to you whether you are cancelling or taking over a contract. We do need a copy of the death certificate as you will then have access to personal data. We advise you to call us in this case so that we can guide you through the process.

When a contract is transferred to you, all existing TV recordings, purchased films and packages will still be there.

No, there is no additional installation work involved in a transfer of contract. You can continue to use existing devices (router and TV-Box for example).

There are no disruptions with mobile contracts. When you take over a fixed-network telephone, Internet or TV account, however, there may be brief disruptions on the morning of the transfer. We endeavour to keep these as brief as possible.

In this case, please call us on 0800 800 800. The process is more complex due to the official documents that are required, so it is best if we guide you through it individually.

We close existing contracts immediately without imposing a cancellation period or cancellation fees, or transfer the contract over to the new owner as soon as possible. No additional costs are therefore incurred by the contracts. You will be sent a detailed statement itemising any outstanding balances for used services from previous months and/or remaining device instalments. You are welcome to advise us of the address to which we should send the final bill when you notify us of the cancellation or request to transfer the account.

If you would like to cancel a business line, please call us on 0800 055 055 or visit a Swisscom Shop. For contracts with large companies, you would have to contact the respective company. To take over such a number, please also contact this company directly.

Help from the Swisscom Community

Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.