In October 2019, Swisscom will be introducing new payment options: in addition to eBill, DD and e-mail invoice, you will now be able to pay your invoice at a Swisscom Shop or by credit card in the “My Swisscom” Customer Center. These payment options are free of charge. To avoid being charged for paper invoice, switch to an electronic payment method, such as eBill.
Do you still receive your Swisscom invoice by post? It is easy to switch your payment method in the “My Swisscom” Customer Center or let us know your request directly by chat.
You receive eBills where you pay them, directly within your e-banking service. This has a number of benefits:
The amount to be paid will be automatically debited from your account on the due date by direct debit or Debit Direct by PostFinance. Once it is set up, you will never miss a payment again. If you do not agree with the amount debited you have 30 days within which to object.
Register for direct debit or Debit Direct.
Pay your Swisscom bill conveniently using e-banking or e-finance (PostFinance). Enter the reference number online and simply pay with the touch of a mouse button. All the required payment information is available in the Customer Center or the e-mailed bill. To avoid having to key in the payment data, simply copy the relevant data from the electronic paying-in slip and paste it into the appropriate e-banking or e-finance fields.
You can pay your Swisscom bill easily using your credit card. You can pay your bills with a VISA or MasterCard in the Customer Center or on the My Swisscom app.
The fee for payments at the post office will be CHF 3.00 for Swisscom customers.
You can pay your invoice directly at a Swisscom Shop near you. You can settle your invoice in cash, by Maestro, by credit card or TWINT. You don’t even need to bring your invoice with you.
Thanks to a range of alternative options, paper bills are no longer necessary. A large proportion of Swisscom customers have already moved away from paper. In line with standard industry practice, Swisscom will therefore pass on the costs for paper billing proportionally to all customers who wish to continue receiving them.
Swisscom operates in a highly competitive market and we are obliged to work ever more efficiently, to invest money wisely and to make considered decisions on this basis. Each year, the cost of sending paper invoices amounts to several million Swiss francs and yet does not provide any significant added value. Swisscom is investing increasingly in digital solutions, such as credit card payment or the secure, digital delivery of e-mail invoice or eBill.
When customers make deposits at Swiss Post counters, it is time consuming and incurs costs for Swisscom that could not be covered by a 1:1 charge of Swiss Post’s fees. To enable Swisscom to provide this analogue method more cost-effectively, the company will now pass these costs on more proportionally to the customer. This is why customers now incur a flat fee of CHF 3.- for paying in at a Swiss Post counter, in line with standard industry practice. This will allow Swisscom customers to continue using this expensive bill payment method. Swisscom is expanding its billing options on an ongoing basis in order to meet the wide range of customer needs.
You can avoid charges for paying at the Swiss Post counter by using one of our free digital payment options, such as eBill or e-mail invoice. Free “analogue” alternatives include paying your invoice directly at a Swisscom Shop or setting up a direct debit from your bank account.