Customer Center E-Mail TV myCloud Find a Swisscom shop Contact
Customer Center E-Mail TV myCloud Find a Swisscom shop Contact

Checking order status

On this page:
Check your order status and clarify other questions related to your orders.

Check order status

You can check the status of your Online Shop device and accessory orders i.e. iPhone 11, 11 Pro & 11 Pro Max, order history, amendments to contracts and subscription changes via the link in the order confirmation e-mail or in the Customer Center using your Swisscom login:

As soon as your order has been dispatched, you will also receive an e-mail with the consignment number. You will then be able to use this number to track the delivery.

Accessories/device no subscr.

Depending on availability, we will send your accessories or device without subscription to your home free of charge within a few days. Orders are shipped to addresses in Switzerland and Liechtenstein by the postal service. You can also collect your product from your local Swisscom Shop.

Our guarantee:

  • We deliver quickly without shipping costs
  • Swisscom offers a 14-day money-back guarantee on all purchases
  • Devices bought from Swisscom are always covered by a 2-year guarantee
  • Receive a modern, high-performance replacement device free of charge while yours is being repaired.

Once you have completed your purchase, you can pay for your order by credit card, Twint, PostFinance Card or Swisscom voucher. Please contact us if you wish to cancel or amend your order.


How long do I have to return products that I no longer want?

The item I ordered is faulty, what should I do?

I haven’t received my delivery – what can I do?

Why is my delivery late?

What if I am not at home when the item is delivered?

Why can I not arrange for my mobile phone to be delivered to another address?

Why can I not arrange for a prepaid mobile phone to be sent to me by post?

How do I keep up to date with the latest news from the Online Shop?

Can anyone under the age of 18 place an order with the Online Shop?

Mobile subscription

If you have a new mobile subscription (without buying a mobile phone), you will receive the SIM sent to your home within 1-2 days. If you have also ordered a new mobile phone, we will send it to you with the SIM as soon as possible, depending on the availability of the device.


Can anyone under the age of 18 take out a subscription online?

Where do I see when I can extend my subscription and enjoy the associated benefits?

What do I need to know if I want to transfer my number to Swisscom?

Additional subscriptions

If you order a fixed network, Internet or Swisscom TV subscription, it will take at least 1-2 weeks before the service is active. You should therefore order your subscription as early as possible. Once we have received your order, we will send you a letter, e-mail or SMS message depending on your preference stating the planned activation date.


How will I know when my fixed network, Internet or Swisscom TV is active?

When will I receive a router, TV box etc.?

I have received a new router, what do I do with the old one?

I have received a new Swisscom TV-Box, what do I do with the old one?



Do you have questions concerning our products?

We will help you via telephone or chat.

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