You can check the status of your Online Shop device and accessory orders i.e. iPhone 8, 8Plus or X, order history, amendments to contracts and subscription changes via the link in the order confirmation e-mail or in the Customer Center using your Swisscom login:
As soon as your order has been dispatched, you will also receive an e-mail with the consignment number. You will then be able to use this number to track the delivery.
Depending on availability, we will send your accessories or device without subscription to your home free of charge within a few days. Orders are shipped to addresses in Switzerland and Liechtenstein by the postal service. You can also collect your product from your local Swisscom Shop.
Once you have completed your purchase, you can pay for your order by credit card, Twint, PostFinance Card or Swisscom voucher. Please contact us if you wish to cancel or amend your order.
If you have purchased a discounted mobile when taking out a new Swisscom subscription or extending your contract, we will send it to you, if available, within a few days. For safety reasons, the SIM will be sent separately.
If you order a fixed network, Internet or Swisscom TV subscription, it will take at least 1-2 weeks before the service is active. You should therefore order your subscription as early as possible. Once we have received your order, we will send you a letter, e-mail or SMS message depending on your preference stating the planned activation date.