The new iPhones XS, iPhone XS Max, iPhone XR and Apple Watches Series 4 are out!
Posted by MiriamF on 12.09.2018
Swisscom applies a fair ordering process when there is high demand for the latest iPhone models. The rule is: “First come, first served”. Join the virtual queue.
Orders will be processed as fairly and quickly as possible. We will operate on a first come, first served basis. In other words, the first to order will be the first to be sent their phones. It makes no difference whether you order your iPhone through the call center, online or in the Shop for example.
Availability may vary depending on model, colour and memory capacity. This may mean that if you order a model that is only available in limited quantities, someone who orders a model with greater availability may receive theirs before you – even if their order was placed after yours.
Please contact us if you would like to change your order; for example, if you would like to change the device colour or memory capacity:
If you change your order, your position in the queue might change.
Please contact us if you wish to cancel your order:
Our My Service experts will be happy to assist you with transferring your photos and contacts and explain your new iPhone functions in the Swisscom Shop, over the phone or at home.
Swisscom is currently offering a special switch offer. It lets you switch even if you are still tied to a different provider. Swisscom will pay the cancellation fees up to CHF 500.-
Help and advice from other Swisscom customers can be found in the community.
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