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Information on ordering Apple devices

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Order Apple devices now and track your order status.


The new iPhones XS, iPhone XS Max, iPhone XR and Apple Watches Series 4 are out!


Track order status

Have you ordered an Apple product? You can check your order status in the Customer Center or enter the telephone number you used to place your order:

Fair order process

Posted by  MiriamF on 12.09.2018

Waiting in the virtual queue for your iPhone

Swisscom applies a fair ordering process when there is high demand for the latest iPhone models. The rule is: “First come, first served”. Join the virtual queue.

Frequently asked questions

How do I get my new iPhone as soon as possible?

How do I change my order (model, colour etc.)?

How do I cancel my order?

Who can help me set up my iPhone?

How do I switch to Swisscom if I am tied in to a contract with another provider?


Step-by-step instructions

Step-by-step guide to your new iPhone functions and features.

Still got questions?

Help and advice from other Swisscom customers can be found in the community.

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