Carefree calling and surfing within Switzerland
Prepaid for tourists: Enjoy a hassle-free holiday
No contract ties
With this prepaid offering, you are not tied in to any contract. Take advantage of the card for as long as you wish, but with no long-term commitments. Product can be cancelled at any time without any penalty.
Complete cost control
By paying in advance for your usage, you retain complete control over your spending. There are no unexpected bills or additional fees.
Flexible eSIM
Thanks to eSIM, you can order online and get started right away with no need to visit a physical point of sale.
No roaming charges
Switzerland is not subject to the EU Roaming regulation (roam like at home). With this prepaid offer, however, tourists can still enjoy free unlimited calls and mobile data usage within Switzerland.
Prepaid Flat
Our offer for tourists
- Calls and SMS: Unlimited within Switzerland
Applies to standard calls and all Swiss networks (including the Principality of Liechtenstein). Value-added services and special numbers excluded. - Mobile data: Unlimited within Switzerland
With unlimited data, you don’t have to worry about how much data you’re using. You can stream, browse or download as much as you want. - Speed: 50 Mbit/s download
Stream high-quality content, play online games and take part in video conferences without any delays or interruptions at speeds of 50 Mbit/s.
Do you run a hotel and would like more information or flyers for your tourists?
Complete the form and we will be in touch.
Currently available languages: DE, FR, IT, EN, ES, PT
Frequently asked questions
What does the offer include?
The offer is perfectly geared towards tourists. For 7, 15, 30 or 90 days, customers can surf and make unlimited calls within Switzerland from CHF 20. There are no additional costs for use within Switzerland during the selected term.
Tariffs outside Switzerland can be found under the subscription details.
Can I sign up before my trip?
The offer can be purchased before travelling. The Prepaid Flatrate is charged directly at the time of purchase. However, the offer is only activated as soon as the eSIM is connected to the Swisscom network and used. The offer period of 7, 15, 30 or 90 days starts from activation.
This means that the offer can be purchased before travelling. Simply switch from the primary SIM card to the eSIM from Swisscom as soon as you arrive in Switzerland and the offer will work.
Should I use an eSIM or a regular SIM card?
If you require a physical SIM card, you will need to visit a Swisscom Shop and order the SIM card there. Once you’ve inserted it into the SIM slot, your device will be ready to use.
What if my device is not eSIM-capable?
You can take advantage of the offer with either an eSIM or a regular SIM card. If your device is not compatible with eSIM, you will need a regular SIM card. You can only order a physical SIM card in a Swisscom Shop.
What if I don't want or can't purchase the offer online? Where are there physical points of sale?
You can sign up to the Flat prepaid offering at any Swisscom Shop. Please follow this link for the Shop locations:
Can I use my own phone number or will I get a new one?
The Prepaid Flat offer runs on the Swisscom network. To use it, you need to take out a new SIM profile (eSIM or physical SIM card), which means you will be assigned a Swisscom phone number.
Data usage is via the new Swisscom number, but you can use Whatsapp with your own number, for example. The new Swisscom number is used for making calls and writing SMS. The offer cannot be applied to an existing number. This is only possible if you already have a prepaid from Swisscom that is still active. In this case, the offer can be connected directly via Cockpit.
How can I check my credit?
You can check your current credit balance directly via your mobile phone in the cockpit or by message.
In the cockpit
You can view your credit balance at cockpit.swisscom.ch(opens in new tab). You can access the cockpit for free worldwide, even if you have no credit left.
By message
Send an SMS to 444 with the message STATUS. You will then receive a message showing your current balance.
How can I top up my credit?
In the Cockpit
Go to the Swisscom Cockpit(opens in new tab). Enter the amount you wish to top up and select a regular credit card as the payment method. You can access cockpit.swisscom.ch for free worldwide, even if you have no credit left.
By Voucher / Value PIN
Buy a prepaid voucher at a point of sale and redeem it as follows. Send an SMS with the text VOUCHER [14-digit voucher code] to 444 to top up your credit or redeem the credit directly at cockpit.swisscom.ch.
Vouchers are available at various points of sale, including kiosks, petrol stations, Migros, Coop, Denner etc.
What will happen to my remaining balance after my stay?
If the SIM card is not used for 12 months, the remaining credit lapses and the number reverts to Swisscom. The following are all deemed use of the SIM card: outgoing calls, sending text messages and any use of mobile data communication.
What can I do if the 2-Factor Authentication doesn't work?
To activate your Swisscom eSIM you need to log into our platform ‘My Swisscom’. In some cases, you may be asked to undergo 2-Factor Authentication, which requires a Swiss phone number. There may be situations where the activation of the Swisscom eSIM doesn't work prior to your arrival in Switzerland. If you encounter this issue, we recommend the following steps:
- Turn off your VPN if you use one and try to log into My Swisscom again.
- If step 1 does not resolve the issue, we suggest waiting until you arrive in Switzerland and then try again.
- If Step 2 doesn't work either, we recommend seeking support at a Swisscom Shop. Our staff members can assist you in activating your eSIM. Afterwards, you can be certain that your Flat will work.
Welcome to Switzerland’s best network
We give our all every day for the best mobile network in Switzerland to help you stay connected during your holidays. Always, everywhere.
Helpful tips for your holiday from Switzerland Tourism
For foreign guests, the all-in-one ticket Swiss Travel Pass is the key to Switzerland’s public transport network. This single ticket enables visitors to explore Switzerland from end to end by train, bus and boat on 3, 4, 6 8 or 15 consecutive days.
Do you need a break in Swiss nature, relaxation or a place where you can spend time with your loved ones? We offer a unique selection of hotels and accommodations as diverse as Switzerland itself
Thanks to its unique geographical location in the heart of Europe, Switzerland boasts an extraordinary variety of scenic features. Swimming in one of the many lakes or rivers. Climbing high up and scaling a mountain on a hike. Switzerland is a paradise for outdoor experiences.
Famous landmarks everywhere you look: the variety of different sights to see in Switzerland is truly incredible. Discover glaciers, mountain worlds, rivers and impressive buildings. Or explore museums and institutions that especially symbolise our country’s identity.