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Swisscom Marketplace: find information about logging in, accounting and other support, as well as FAQs.
Swisscom Marketplace(opens in new tab) has a range of useful Business Apps to support you in your work. These include Business IT Services, Microsoft Office 365, Webhosting and the HomepageTool, for example.
The Business Apps are specially selected, tested and supported by Swisscom. Support is available from the app developer, partner or Swisscom.
The cloud-based software keeps the apps up to date and maintenance-free at all times.
To order web-based applications as a Swisscom customer, you will need a Swisscom Login(opens in new tab) and Marketplace account.
Not a Swisscom customer, but would like to use the Business Apps?
Create a login here(opens in new tab). You will need a Swiss mobile phone number.
To log into the Marketplace for the first time, proceed as follows:
If you are the company administrator and also want to give your employees access to the Business Apps, proceed as follows:
The employee will then receive an e-mail with a direct link to the Swisscom Login. They can then register for the Marketplace.
Note: To be authorised to log in for your company, the recipient of the invitation must give the same e-mail address when registering for the Marketplace that you used for the invitation.
You will find your Business Apps at the following link: https://businessapps.swisscom.ch/myapps(opens in new tab)
You can use the Business Apps directly through your Web browser (Chrome, Safari etc.) without lengthy installation. For Business Apps that do require installation, you (or your IT partner) will be sent instructions by e-mail immediately after your purchase.
As a company or billing administrator, you can update your Business App subscriptions at any time to change the number of licences or to upgrade or downgrade the app.
The change takes immediate effect.
As a company or billing administrator, you can give Business App authorisation to employees as follows:
The costs for using the Business Apps are shown on your monthly or annual Swisscom bill or your credit card statement, depending on your chosen payment type. If a subscription is activated or updated in the middle of the month, billing will be on a pro rata basis. You therefore only pay for the days you actually use.
As a company or billing administrator, you can change your billing address and payment type as follows:
These changes will remain in place for all subsequent purchases from the Marketplace.
As a company or billing administrator, you can view your bills as follows:
If you have questions about your bill, contact us here.
If you are not an administrator, please contact your company administrator for support.
Company or billing administrators will find help at the following links:
Enterprise customers with a Microsoft product: www.swisscom.ch/msftcloudinfo
SME customers with one of the following request:
If you are an SME customer and you experience any faults, have any questions about your bill and for any other matters, please call us at 0800 055 055.
Do you have any more questions about the Business Apps? Visit the Swisscom Community(opens in new tab). Other customers may have experienced the same problem, or it may even have been resolved.
As the billing or company administrator, you can cancel the subscription for an app at any time. Payments already made will not be refunded.
The corresponding subscription is no longer usable once it has been cancelled.
After cancelling a subscription, you have the option of withdrawing your cancellation. If you opted to cancel immediately, you must complete your withdrawal immediately. If the cancellation date is in the future, you can withdraw it at any time before the cancellation date.
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.