Support & Service

Support from My Service experts, mobile phone repairs and free courses: find the right solution for technical issues, faulty devices and usage questions.

Technical support

My Service experts can help you with technical problems and device issues. On the phone, in a Swisscom Shop or at home.

Price per month
from 5.90

Fix mobile phones

Bring your faulty mobile phone to the Swisscom Shop for repair or have it repaired in one of our 11 Repair Centers.

Price per repair
from 40.–

Courses

Using your smartphone, taking pictures, surfing or chatting: learn from our Academy trainers how to navigate the digital world securely.

Online courses & video tutorials
Free of charge

Popular services

Keep your subscriptions, passwords and costs under control with My Swisscom
Protection Plus – the best security for your smartphone and tablet

Keep personal photos, videos and data safe with myCloud
Well protected after a cyber attack with Easy Cyber Insurance

Pay for apps, tickets and films through your mobile phone bill with Swisscom Pay
My Swisscom Assistant for free help with computer settings

Security & Service products

Protection and support for you, your personal data and your devices: our security and service products keep you safe in the digital world.

Free for Swisscom customers

Swisscom Community

With over 10,000
active users to help you.

Discover the Community

Callfilter

Block unwanted calls to your
mobile phone and fixed network.

Activate Callfilter

Internet Guard

Automatic warnings about
dangerous websites.

Discover benefits

1.7 million

satisfied customers use our Internet subscriptions

Status: December 2021

Customer satisfaction: 1st place

★ ★ ★ ★ ★

Customer survey: January 2021